Call Queue; Configure Call Queue; Table 68: Call Queue Configuration Parameters; Figure 118: Call Queue - Grandstream Networks UCM6102 User Manual

The UCM6100 supports call queue by using static agents or dynamic agents. Call Queue system can
accept more calls than the available agents. Incoming calls will be held until next representative is
available in the system. This section describes the configuration of call queue under Web GUI->PBX->Call
Features->Call Queue.

CONFIGURE CALL QUEUE

Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue.

Click on "Create New Queue" to add call queue.

Click on to edit the call queue. The call queue configuration parameters are listed in the table
below.
Extension
Name
Strategy
Firmware Version 1.0.9.26

CALL QUEUE

Figure 118: Call Queue

Table 68: Call Queue Configuration Parameters

Configure the call queue extension.
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.

Ring All
Ring all available Agents simultaneously until one answers.

Linear
Ring agents in the specified order.
UCM6100 Series IP PBX User Manual Page 205 of 305