Making And Receiving Calls With Multiple Lines; Putting A Line On Hold - Unify OpenScape Desk Phone IP 55G User Manual

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Making and receiving calls with multiple lines

Accepting a waiting call
Depending on the setting for "Rollover", you will be notified of incoming
calls Page 153.

Prerequisite: You are conducting a call. At the same time, a call is incoming on
another line.
[
Call on line 1.
Press line key for line 2. The call on line 1 is placed on hold.
All multi-line users that share the line on which the call is being held
Page 25 can now pick up the held call. To prevent other users from an-

swering the held call, you must place the call on "Consultation" hold
Page 67.

Depending on the setting made by your administrator, you may have to
press the line key twice to accept the call on the other line. The first call is
either placed on hold or released depending on the setting.
[
Conduct call on line 2.
\
End call on line 2.
Press line key for line 1.
[
Retrieve call on line 1.

Putting a line on hold

On a multi-line telephone you can use the line keys to place calls on hold.
Prerequisite: You are conducting a call.
Press the call-line function key.
• The line key LED flashes.
• The line LED displays the hold status on all multi-line phones to which the line
is connected.
• On phones connected to the line, a user can press the relevant line key and
accept the held call.
During a consultation call or after accepting a waiting call the hold function can-
not be used.
Making calls with multiple lines