Page 1 OpenScape Desk Phone IP 55G OpenScape Key Module 55 OpenScape Voice User Guide A31003-S2030-U107-5-7619...
Page 2 ISO9001 and ISO14001 standards and are certified by an external certification company.  © Unify Software and Solutions GmbH & Co. KG 12/2015  Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany All rights reserved. Reference No.: A31003-S2030-U107-5-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as ...
Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af standard.
Page 4: Location Of The Telephone
An update action is indicated by messages on the display and/or by flashing LEDs. Product support on the Internet Information and support for our products can be found on the Internet at: http://www.unify.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
Page 5: Table Of Contents
Getting to know the OpenScape Desk Phone IP 55G ..15 The user interface of your OpenScape Desk Phone IP 55G ......15 Ports on the underside of the phone .
Page 6 Contents Applications available on your OpenScape Desk Phone IP 55G. Application navigation ............33 Telephony interface.
Page 7 Contents Consulting a second party............67 Ending a consultation call .
Page 8 Contents Enhanced phone functions ......99 Incoming calls ............. . 99 Rejecting a call.
Page 9 Contents Settings for MultiLine (keyset)..........147 Displaying the line on the "Overview"...
Page 10 Contents Video function ........180 Activating and deactivating the function temporarily .
Page 11 Contents Impact Levels........202 Answering a call with a lower Impact Level.
Page 12 Contents Call recording........237 Recording modes .
Page 13: General Information
Service The Unify Software and Solutions GmbH & Co. KG service department can only help you if you experience defects with the phone.  Should you have any questions regarding operation, your specialist retailer or network administra- tor will gladly help you....
Page 14: Intended Use
General information Intended use The OpenScape Desk Phone IP 55G phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unauthorised.
Page 15: Getting To Know The Openscape Desk Phone Ip 55G
Getting to know the OpenScape Desk Phone IP 55G Getting to know the OpenScape Desk Phone IP 55G The following sections describe the most frequently used operating elements and displays. The user interface of your OpenScape Desk Phone IP 55G You can make and receive calls as normal using the handset.
Page 16 Getting to know the OpenScape Desk Phone IP 55G The softkeys allow you to call up other functions (e.g. Disconnect) Page 29.  Incoming calls and new voicemails are visually signalled via the call display. The dialpad can be used to enter phone numbers and write text Page 26.
Page 17: Ports On The Underside Of The Phone
Getting to know the OpenScape Desk Phone IP 55G Ports on the underside of the phone USB memory stick or USB camera Network switch Handset Key module (saves use of a LAN port) Headset Country-specific cable  Power supply unit...
Page 18: Using Network Ports More Efficiently
Getting to know the OpenScape Desk Phone IP 55G Using network ports more efficiently The OpenScape Desk Phone IP 55G has a 1000 Mbps Ethernet switch. This means that you can directly connect one additional network device in each case (e.g. PC) via the telephone with the LAN.
Page 19: Openscape Key Module 55
Like keys on the phone, these keys can be programmed and used according to your needs Page 24.  You can attach up to two OpenScape Key Module 55s to your OpenScape Desk Phone IP 55G. The diagram shows an OpenScape Key Module 55 for OpenScape Desk Phone IP 55G.
Page 20: Openstage Manager
Getting to know the OpenScape Desk Phone IP 55G OpenStage Manager This programme offers you an additional option for tailoring your OpenScape Desk Phone IP 55G to your personal needs. Features • Phonebook management • Assignment of images to contacts •...
Page 21: Keys
Getting to know the OpenScape Desk Phone IP 55G Keys Function keys Function when key is pressed (6) Activate/deactivate call forwarding Page 77  Forward Start conference Page 120  Conference Transfer a call Page 111  Transfer Hold active call Page 101 ...
Page 22: Navigation Block
Getting to know the OpenScape Desk Phone IP 55G Navigation block This control allows you to move between input fields and navigate in lists and menus. You use the central OK button to confirm options and launch functions: Operation Functions when key is pressed ...
Page 23: Softkeys
Getting to know the OpenScape Desk Phone IP 55G Softkeys The softkey list at the lower margin of the display is operated using the four corresponding keys (see also Page 30). The softkey list may have different options or functions depending on the ...
Page 24: Programmable Keys
Getting to know the OpenScape Desk Phone IP 55G Programmable keys Your OpenScape Desk Phone IP 55G has eight keys to which you can assign functions or num- bers.  To open a menu, press and hold down the relevant key Page 93....
Page 25: Line Keys (On Multi-Line Phones Only)
Getting to know the OpenScape Desk Phone IP 55G Line keys (on multi-line phones only) The programmable keys on multi-line phones function as line or trunk keys. Each key that is as- signed the "trunk" function corresponds to a line. This means up to eight lines can be configured on the OpenScape Desk Phone IP 55G.
Page 26: Dialpad
Getting to know the OpenScape Desk Phone IP 55G Dialpad Text input In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Page 27: Graphic Display
Getting to know the OpenScape Desk Phone IP 55G Graphic display Your OpenScape Desk Phone IP 55G is equipped with a colour graphic display Page 17.  Appearance You can customise your display to suit your personal requirements: • Angle the display as required Page 14.
Page 28: Display Editor
Getting to know the OpenScape Desk Phone IP 55G Display editor Enter text using the dialpad, see Page 26.  The softkeys in the display editor are assigned different options depending on the context. For ex- ample, if you opened the name field in the phonebook with "Edit", the softkeys will be assigned as...
Page 29: Context-Dependent Displays
Getting to know the OpenScape Desk Phone IP 55G Context-dependent displays Depending on the situation at hand, the graphic display on your OpenScape Desk Phone IP 55G displays different content, to which you can respond intuitively. Idle mode In addition to the status bar and the programmable key list, the graphic display offers a wide range of context-dependent displays.
Page 30: Messages
Getting to know the OpenScape Desk Phone IP 55G Messages The messages displayed in the upper left area of the display advise you of current settings or events. Example: • Call forwarding is activated for all calls. All calls are forwarded to the number "220870".
Page 31: Application Tab
Getting to know the OpenScape Desk Phone IP 55G Application tab In many cases you can select further content within an application using tabs. Missed Dialled Arrow icon: Additional tabs Icon Active tab Additional Example: Open the call lists by pressing the mode key Page 21.
Page 32: Video Link Display
Getting to know the OpenScape Desk Phone IP 55G Video link display If you are using a USB camera on your OpenStage 60/80 SIP for video links, different information will appear on the display when the video function is enabled ( Page 182).
Page 33: Application Navigation
Applications available on your OpenScape Desk Phone IP 55G Applications available on your OpenScape Desk Phone IP 55G The following descriptions provide an overview of the various applications available on your phone. Application navigation Activating an application You can switch to the relevant application using the mode keys Page 21.
Page 34: Telephony Interface
Applications available on your OpenScape Desk Phone IP 55G Telephony interface Single-line view Additional information is displayed in the telephony interface, for example when your phone rings, when you dial a number or during a call. The same information is available on multi-line telephones for the selected line in the line overview.
Page 35: Multi-Line View
Applications available on your OpenScape Desk Phone IP 55G Multi-line view Two tabs are displayed in the telephony interface: • "[My phone]" tab - represents the primary line or the line view of a selected line Page 34  • "Overview" tab - configurable overview of the secondary lines Page 25 ...
Page 36 Applications available on your OpenScape Desk Phone IP 55G Softkeys in the line overview The softkeys of a selected line offer the following options with: • Own free line – Select – View • Own line with active call – Hold –...
Page 37: Phonebooks
Applications available on your OpenScape Desk Phone IP 55G Phonebooks In addition to the local phonebook, this application also contains entries from other directory ser- vices, such as an LDAP corporate directory. To access: Press the u key repeatedly until the required tab is displayed (see also Page 22).
Page 38: Personal Phonebook
Applications available on your OpenScape Desk Phone IP 55G Personal phonebook The "Personal" tab contains your local phonebook. You can store up to 1,000 personal contacts in this phonebook. The entries are sorted in alphabetical order in the phonebook list and displayed with the icon for the specified default phone number.
Page 39 Applications available on your OpenScape Desk Phone IP 55G Searching for a contact • Simple search Page 159  • Quick search Page 161  Using a contact • Calling a contact Page 116  • Transferring an entry to the local phonebook Page 161 ...
Page 40: Call Lists
Applications available on your OpenScape Desk Phone IP 55G Call lists The call journal function must be activated in order to display call lists Page 163. The call  journal must also be activated for the customary last number redial function. If the call journal...
Page 41: Managing Call Lists
Applications available on your OpenScape Desk Phone IP 55G Managing call lists Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is overwritten. Multiple calls from the same number are only listed once. The number of call attempts along with additional data can be viewed by pressing the "Details"...
Page 42: Entry Details
Applications available on your OpenScape Desk Phone IP 55G Entry details Up to ten call attempts can be stored for each entry in the details list. Example – Entry on "Missed" tab: Additional tabs Missed Dialed Caller number Time Date Dial Example –...
Page 43: Voicemail
Applications available on your OpenScape Desk Phone IP 55G Voicemail Depending on the type and configuration of your communications platform (contact the adminis- trator), messages from services, such as HiPath Xpressions, can be displayed in this application. Listening to messages...
Page 44: Program/Service Menu/Applications Menu
Select and confirm the entry "User". You may have to enter the user password Page 170.  User settings You can adjust local settings for your OpenScape Desk Phone IP 55G from the "User" menu. The menu structure comprises several levels. 11:57 Fri 12.04.13 3339...
Page 45 Applications available on your OpenScape Desk Phone IP 55G Audio Optimise the audio settings on your OpenScape Desk Phone IP 55G for your work environment and according to your personal requirements. Volumes Adjust the settings on your telephone Page 217 ...
Page 46: Administration
Applications available on your OpenScape Desk Phone IP 55G Security Protect your settings and data by assigning a password. Adjust the settings on your telephone Page 170  Network information Information about the IP address of the phone and HTML address of the web interface.
Page 47: Control And Monitoring Function
Applications available on your OpenScape Desk Phone IP 55G Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Administrator has the option to activate and deactivate features of the phone via remote mainte- nance.
Page 48: Basic Functions
Basic functions Basic functions Please read the introductory chapters "Getting to know your OpenScape Desk Phone IP55G" Page 15 and "Applications available  on your OpenScape Desk Phone IP55G" Page 33 carefully before per-  forming any of the steps described here on your phone. Secure voice communication Prerequisite: The secure voice communication option must be activated by ad- ministrator.
Page 49: Incoming Calls
Basic functions Incoming calls The OpenScape Desk Phone IP55G rings with the tone signal set when an in- coming call is received. The call is also visually signalled on the call display. If information on the calling party (name, phone number) is transmitted, it will ap- pear on the graphic display.
Page 50: Accepting A Call Via The Headset
Basic functions Suggestions for using speakerphone mode: • Tell the other party that speakerphone mode is active. • Adjust the call volume while speakerphone mode is active. • The ideal distance between the user and the phone in speakerphone mode is 50 cm.
Page 51: Directed Pickup
Basic functions Directed pickup You can pick up a call signalled at an absent co-worker's phone. If a colleague has placed a call on hold on his or her multi-line phone you can likewise pick up this call. Picking up a call Prerequisite: You know the co-worker's internal phone number and the function is configured for you in OpenScape Voice.
Page 52: Picking Up A Held Call
Basic functions Picking up a held call Prerequisite: Your colleague has placed a call on hold on his or her multi-line phone Page 128. You know the co-worker's internal phone number and the  function is configured for you in OpenScape Voice. Select the softkey (idle mode) to confirm.
Page 53: Switching From Handset To Speakerphone Mode
Basic functions Switching from handset to speakerphone mode Take note of the two different processes and activate your preferred set- ting as appropriate Page 221.  Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator. Open listening in standard mode Hold down the key and replace the handset.
Page 54: Switching From Headset To Speakerphone Mode
Basic functions Switching from headset to speakerphone mode In standard mode Press and hold the key (open listening is activated), Speaker Press the key shown. Speakerphone mode is activated. Headset In US mode Press the key shown. Speaker Press the key shown. Speakerphone mode is activated. Headset Open listening People present in the room can silently monitor your call.
Page 55: Group Call
Basic functions Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. The admini-strator may has made the following settings for signalling: Telephone status Ring on...
Page 56 Basic functions Picking up a group call with the call pickup key Prerequisite: The Call pickup function key is configured. Your administrator has set up the group call such that it is only displayed through flashing of the Call pickup function key. The phone can also ring when idle. A group call is waiting.
Page 57 Basic functions Picking up a group call The context menu display changes: Select the softkey to confirm. Pickup call Lift the handset (only if the appropriate function is set by your administrator) Press the key with the "Call pickup" function or press it again if call answering was initiated via the key.
Page 58: Listening To Voicemail
Basic functions Listening to voicemail To use this function, you need to have a voice mailbox set up on your communi- cation platform for voicemails (see Page 43).  The Messages message key and/or the call display illuminate, depending on the setting made by the administrator, to indicate new messages.
Page 59: Call Control (2Nd Alert)
Basic functions Call control (2nd alert) To ensure that you do not miss any important calls, administrator can configure a key that flashes when a call is waiting, for instance when you are dialling a number or when two calls come in simultaneously. 2nd alert does not work with multi-line phones Two calls simultaneously Prerequisite: The 2nd alert "2nd alert"...
Page 60: During Dialling
Basic functions During dialling Note that when you set up 2nd alert, the "Busy when dialling" Page 119  function will be disabled. The exception is if you dial a number during a Consult Page 67.  Prerequisite: The 2nd alert key is set up and "call waiting" is permitted Page 109).
Page 61: Making Calls
Basic functions Making calls If you allowed the option "Busy When Dialling" Page 119, you will not be  interrupted by an incoming call. In this case, the caller hears the busy sig- nal. You can also use enhanced functions, such as call lists or the personal or cor- porate directory, in order to call a subscriber Page 116.
Page 62: On-Hook Dialling
Basic functions On-hook dialling The connection is set up with on-hook dialling via the loudspeaker (speaker- phone mode) or via a connected headset. The line is seized before dialling. Press the key shown. Speaker Press the key if a headset is connected. Headset Enter the phone number.
Page 63: Immediate Dialling
Basic functions Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay ex- pires to set up the connection.
Page 64: Dialling Using The Hot Or Warm Line Function
Basic functions Dialling using the hot or warm line function Your administrator can configure a hot line or warm line for your phone. If you lift the phone's handset or press the loudspeaker key, a number specified by administrator is dialled •...
Page 65: Redial
Basic functions Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled Page 163. If the call  journal is not activated, the message "Call Log is disabled" is shown on the display when you press the w key.
Page 66: Activating/Deactivating The Microphone
Basic functions Activating/deactivating the microphone You can temporarily switch off the handset microphone to prevent the other party from listening in while you, for example, consult with someone in your office. Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown.
Page 67: Consulting A Second Party
Basic functions Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm with the softkey for the current connection. Consult Start a conference Confirm with the softkey for the current connection if you intend to set up a con-...
Page 68: Ending A Consultation Call
Basic functions Ending a consultation call You end the consultation Select the softkey to confirm. Drop & return The consultation call is disconnected. The call with the first party is resumed. The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...
Page 69: Cancelling A Consultation Call
Basic functions Cancelling a consultation call If the called party does not answer Select the softkey to confirm. Drop & return The call with the first party is resumed. If the called party does answer Confirm with the softkey for the connection to the second party. Drop &...
Page 70: Switching To The Held Party (Alternating)
Basic functions Switching to the held party (alternating) Prerequisite: You are conducting a consultation call Page 67 or have accept-  ed a second call Page 107.  Select the softkey to confirm. Alternate It does not matter which Softkey-Liste is open when alternating. The "Al- ternate"...
Page 71: Putting On Hold And Retrieving Alternately Or Simultaneously
Basic functions Putting on hold and retrieving alternately or simultaneously Putting an active call on hold Prerequisite: You have a single-line phone and are conducting a consultation call Page 67 or have answered a second call Page 107.   Press the "Hold"...
Page 72: Connecting Parties
Basic functions Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call Page 67 and call joining  must be allowed Page 72.
Page 73: Callback
Basic functions Callback You can request a callback if the station called is busy or if nobody answers. You receive the callback as soon as the other party's line becomes free. This option is only available if both you and your administrator has activat- ed the function ( Page 75).
Page 74: Responding To A Callback
Basic functions Responding to a callback Prerequisite: A callback was requested. Your phone rings and station informa- tion appears on the graphic display. Accepting a callback Select the softkey to confirm. Accept Rejecting a callback Prerequisite: The Reject function has been activated by administrator. Select the softkey to confirm.
Page 75: Permitting A Callback
Basic functions Permitting a callback Prerequisite: The Callback function has been activated by administrator. You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password....
Page 76: Calling Back Missed Calls
Basic functions Calling back missed calls Calls received while you are absent are indicated by a message Page 30 on  the idle display. Moreover, the Call Log key and/or the call display illuminate depending on the setting made by the administrator. They only extinguish again when all new list entries have been queried.
Page 77: Call Forwarding
Call forwarding Call forwarding Depending on the settings made by administrator, standard call forwarding may be configured for the phone or alternatively a call forwarding by type option that is supported by OpenScape Voice Page 84.  Standard call forwarding You can forward calls for your phone to another phone.
Page 78: Activating Or Deactivating Immediate Call Forwarding
Call forwarding Activating or deactivating immediate call forwarding Press the key shown. Forward Deactivating call forwarding If call forwarding was activated – the Forward key is lighting – it will now be au- tomatically deactivated. Activating forwarding to last destination The message: "Set forward on to"...
Page 79: Saving Destination Phone Numbers For Call Forwarding
Call forwarding Saving destination phone numbers for call forwarding You can alternatively enter the call forwarding settings via the user menu Page 101) or also using the WBM interface Page 247.   Press the key shown. Forward The message: "Set forward on to"...
Page 80 Call forwarding Select the softkey to confirm. Settings Three types of call forwarding are offered in the settings menu: • Unconditional • Busy • No reply (after {1}s) 1. Copy Select the forwarding type (here for instance Unconditional).  Unconditional 3338 Select the softkey to confirm.
Page 81: Assigning A Destination Phone Number For Call Forwarding
Call forwarding Assigning a destination phone number for call forwarding Prerequisite: At least one destination phone number from the favourites has al- ready been saved. Press the key shown. Forward The message: "Set forward on to" is displayed with the last forwarding destination used and the Softkey-Liste offers the following options: •...
Page 82: Activating/Deactivating Call Forwarding
Call forwarding Activating/deactivating call forwarding Prerequisite: A forwarding destination is already configured for the relevant for- warding type. Press the key shown. Forward The message: "Set forward on to" is displayed with the last forwarding destination used. The Softkey-Liste offers the following options: •...
Page 83: Defining The Ring Duration Before Call Forwarding On No Reply
Call forwarding Defining the ring duration before call forwarding on no reply You can define how long the phone should ring before "No reply (after {1}s)" call forwarding activates. This setting is only available if the "Server features" function was deacti- vated by administrator.
Page 84: Call Forwarding By Call Type
Call forwarding Call forwarding by call type If server features has been enabled by administrator and the Ext/int forwarding function is activated, call forwarding by call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and addition- ally on the call type.
Page 85: Using Call Forwarding
Call forwarding Using call forwarding The following functions are available for activating and deactivating call forward- ing and configuring it in advance in accordance with your requirements: • ”Activating or deactivating immediate call forwarding” Page 85  • ”Saving destination phone numbers for call forwarding” Page 86 ...
Page 86: Saving Destination Phone Numbers For Call Forwarding
Call forwarding Using last forwarding destination Confirm with the softkey to use the last saved destination for Unconditional Accept again. Call forwarding to this destination is immediately activated for Uncondi- tional and the Forward key illuminates. If you do not confirm call forwarding immediately, it will be enabled automatically after approx.
Page 87 Call forwarding Select the forwarding type and confirm (here for instance Unconditional). Unconditional  Select the call type. Any call  Select the option shown. External only calls  Select the option shown. Internal only calls Select the softkey to confirm. Enter dest.
Page 88: Preconfiguring Or Changing Destination Phone Numbers
Call forwarding Preconfiguring or changing destination phone numbers You can preconfigure up to five destination phone numbers for call forwarding. These destination phone numbers (favourites) are saved on softkeys and can then be assigned to the different call types. Forward Press the key shown....
Page 89 Call forwarding 2. Paste to a call type of the same forwarding type  Select the destination call type (here for instance External only calls). External only calls Select the softkey to confirm. Paste  Both call types now have the same destination phone number. The call type Ex- External only calls 3339 ternal only calls is activated automatically....
Page 90: Assigning A Destination Phone Number To A Call Type
Call forwarding Assigning a destination phone number to a call type Prerequisite: At least one destination phone number has already been saved. Forward Press the key shown. Select the softkey to confirm. Settings Select the forwarding type and confirm (here for instance Unconditional). Unconditional ...
Page 91: Call Forwarding Chain
Call forwarding Select the forwarding type and confirm (here for instance Unconditional). Unconditional  Choose one of the call types offered External only calls 3339   Any call 3339 (default setting is off)   External only calls 3335  ...
Page 92: Programmable Function Keys
Programmable function keys Programmable function keys The phone features a range of functions that can, if required, be programmed on programmable function keys. The phone comes with eight function keys, all of which can be programmed on two separate levels. The "Shift"...
Page 93: Programming Function Keys
Programmable function keys Programming function keys Initiating programming Directly via the function key Hold down the key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your admin- istrator about the current setting).
Page 94: Beginning Programming
Programmable function keys Beginning programming Select and confirm the option shown to program the first level. Normal Select and confirm the option shown to program the second level. Shifted Select and confirm the required function (e.g. "Do not disturb") in the context Do not disturb menu.
Page 95: Configuring A Fixed Forwarding Key
Programmable function keys Hold down the key you want to assign a function to until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your admin- istrator about the current setting).
Page 96 Programmable function keys Call forwarding depending on the call type If use of server feature has been enabled by administrator and the Ext/int for- warding function is activated, call forwarding by incoming call type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type.
Page 97: Using Function Keys
Programmable function keys Using function keys The use of programmed functions depends on the phone's status. The relevant display appears once you have pressed a function key. Example 1: Calling a saved number Prerequisite: The idle menu is shown on the display. Press the function key for a saved number.
Page 98: Resetting Function Keys
Programmable function keys Resetting function keys Here you can reset function keys you configured back to factory settings (see also Page 231).  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 99: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Incoming calls Rejecting a call You can reject an incoming call. Prerequisite: An incoming call is displayed or signalled. The function is ap- proved by the administrator. Select the softkey to confirm. The caller hears a busy signal. Reject If the rejected caller's phone number is transmitted, it is saved in the call list.
Page 100 Enhanced phone functions Permitting call deflection You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 101: Configuring Call Forwarding
Enhanced phone functions Configuring call forwarding The call forwarding settings can also be entered via the Forwarding key Page 78).  You can also configure this setting via the WBM interface Page 247.  Press the key shown until "Settings" is active. Services Confirm the option shown....
Page 102 Enhanced phone functions Prerequisite: You are conducting a call. Press the key shown. The key flashes. Hold If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display.
Page 103 Enhanced phone functions Retrieving a held call Press the corresponding line key. The line key LED lights up. The call is re- trieved. The LED display Page 25 or status display on the "Overview" tab  Page 35 indicates to other multi-line telephones on which this line is ...
Page 104 Enhanced phone functions Activating/deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 105 Enhanced phone functions Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are conducting a consultation call and the second party hangs up. • You have answered a second call and you or the second party hangs up. You can use "Hold and hang-up"...
Page 106: Music On Hold
Enhanced phone functions Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the WBM interface Page 247.  Press the key shown until "Settings"...
Page 107: Call Waiting (Second Call)
Enhanced phone functions Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The call- er hears the on-hook signal while you hear a call-waiting signal tone.  You can reject or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval....
Page 108 Enhanced phone functions Disconnecting the second call Select the softkey in the second call to confirm. The call to this station is discon- Disconnect & return nected and the call to the first station is reconnected. Ending the second call by hanging up If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...
Page 109 Enhanced phone functions Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed Page 109.  A second call rings. Select the softkey to confirm. Deflect Enter the phone number and confirm. The second call is deflected to the destination specified. Connecting parties Confirm with the softkey for the active connection.
Page 110 Enhanced phone functions Toggling associate Set the "Toggling associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 111: Transferring A Call
Enhanced phone functions Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed Page 112. ...
Page 112 Enhanced phone functions If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Confirm with the softkey for the connection. Complete transfer Replace the handset or, if speakerphone mode is active, press the lit Speaker key to transfer the call.
Page 113 Enhanced phone functions Allowing Transfer on ring If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings"...
Page 114: Cti Calls
Enhanced phone functions CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to speakerphone mode. If auto- answer is deactivated, the phone first rings and you have to press the loud- speaker key or lift the handset in order to set up the call.
Page 115 Enhanced phone functions Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. You can also configure this setting via the WBM interface Page 247.
Page 116: Making Calls
Enhanced phone functions Making calls Dialling with the DDS key You can program frequently used phone numbers on programmable function keys Page 92. If you press a direct destination selection key, the associated  contact or phone number appears and dialling is initiated. Prerequisite: A DDS key is programmed Page 92.
Page 117: Dialling A Phone Number From A List
Enhanced phone functions Dialling a phone number from a list Press the key until the application tab for the relevant call list is active. Call Log Select and confirm the entry you want. The phone number associated with the Niels, Bohr18.10. 07:06am list entry is dialled.
Page 118: Using Autodial Delay
Enhanced phone functions Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number's last digit. The autodial delay can be used: • when dialling in idle mode • when deflecting an incoming call •...
Page 119 Enhanced phone functions Allowing Busy when dialling If you activate this function, an incoming call received while you are performing dialling is rejected. The caller then hears the busy signal. Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 120: Conference
Enhanced phone functions Conference Local conference This type of conference is also referred to as a three-party conference. It in- volves up to three participants. Prerequisite: You are conducting a consultation call Page 67 or have accept-  ed a second call Page 107 and the conference function is active Page 121.
Page 121 Enhanced phone functions Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The function "Allow joining in a local conference" ( Page 122)  was activated. Select the softkey to confirm. Exit Conference Replace the handset or, if you are in speakerphone mode, press the loudspeak- Speaker er key.
Page 122 Enhanced phone functions Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the WBM interface Page 247.
Page 123: System Conference
Enhanced phone functions System conference This type of conference is also referred to as a large conference. It can include up to 16 parties. Prerequisite: You are conducting a consultation call Page 67 or you have ac-  cepted a second call Page 107 and the "system conference"...
Page 124: Making Calls With Multiple Lines
Making calls with multiple lines Making calls with multiple lines You can use your OpenScape Desk Phone IP 55G as a multi-line phone. If you have any questions regarding how to configure your phone as a multi-line phone, please contact your administrator.
Page 125: Accepting Calls For Secondary Lines
Making calls with multiple lines Accepting calls for secondary lines Prerequisite: The secondary line is configured on your multi-line telephone. Using the handset Lift the handset. Conduct call. The line that rings is automatically selected. If calls are ringing on more than one line, you will be connected to the line that has been ringing the longest.
Page 126: Manual Line Seizure
Making calls with multiple lines Manual line seizure Lift the handset or press the speakerphone key or headset key. Speaker Headset Press the required line key. With the handset on hook, press the key shown until the application tab Phone Overview is active Page 35....
Page 127: Forwarding Calls For The Primary Line
Making calls with multiple lines Forwarding calls for the primary line Call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found from Page 77.  Call forwarding information Prerequisite: Your administrator has activated "Forwarding shown".
Page 128: Making And Receiving Calls With Multiple Lines
Making calls with multiple lines Making and receiving calls with multiple lines Accepting a waiting call Depending on the setting for "Rollover", you will be notified of incoming calls Page 153.  Prerequisite: You are conducting a call. At the same time, a call is incoming on another line.
Page 129: Lines With Hot Or Warm Line Function
Making calls with multiple lines Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and second- ary line. The function is activated when on • the primary line you lift the phone's handset or press the line or loudspeaker key •...
Page 130 Making calls with multiple lines The key of a secondary line illuminates – it is busy. You want to connect to the call. Press the illuminated line key. A conference is established. You are connected to the parties on the secondary line. The key continues to illuminate and the con- ference is shown on the display.
Page 131: Direct Station Selection Keys
Making calls with multiple lines Direct station selection keys Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. Calling a station directly You cannot use DSS if the user is on another call (flashing LED).
Page 132: Call Pickup
Making calls with multiple lines Call pickup You can pick up calls for another DSS station. The LED flashes if a call is incom- ing for this station's line. Indirect pickup Prerequisite: The auto-answer function must be deactivated Page 114. ...
Page 133: Deflecting A Call To A Dss Station
Making calls with multiple lines Deflecting a call to a DSS station Prerequisite: The deflect function is enabled for DSS keys. For information on the current setting, see Page 100.  If you receive a call on one of your lines, you can immediately deflect it to the DSS station.
Page 134: Making Calls In An Executive-Secretary Team
Making calls with multiple lines Making calls in an executive-secretary team An executive-secretary team is configured by the administrator and may include up to four executive and up to two secretary telephones. Sample scenarios This example assumes that two executive and two secretary phones are config- ured.
Page 135: Accepting A Call
Making calls with multiple lines Accepting a call Incoming calls for the executives should be forwarded immediately to the as- signed secretary and answered there. The line overview ( Page 138) shows  whether the executive has activated call forwarding. Accepting calls at the secretary phone An incoming call for "Executive 1"...
Page 136: Connecting A Call
Making calls with multiple lines Connecting a call If e.g. the "Secretary 1" answered a call, it can forward the call using the direct station selection keys to the following telephones: • Executive 1 • Executive 2 • Secretary 2. The following examples show connections to "Executive 1".
Page 137 Making calls with multiple lines Connecting with consultation Press the DSS "Executive 1" key. "Executive 1" answers. Announce the call. Lift the handset or press the speakerphone key or headset key. Speaker Headset You can also select "Complete Xfer" from the context menu. Connecting without consultation Press the DSS "Executive 1"...
Page 138: Dss Keys
Making calls with multiple lines DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group. The DSS keys are also used for consultation calls. Press a team member's DSS key. The relevant phone rings and the party an- swers.
Page 139: Executive-Secretary" With Executive/Assistant Cockpit
Making calls with multiple lines "Executive-secretary" with Executive/ Assistant Cockpit An "Executive/secretary" team is configured by the administrator using the "Ex- ecutive/Assistant Cockpit" – referred to in this manual as E/A Cockpit for short. A team can for example consist of four executive and two secretary phones. Sample scenarios This example assumes that two executive and two secretary phones as well as two representatives (with variable numbers), two mobile phones (with fixed num-...
Page 140: Function Overview
Making calls with multiple lines Prerequisites: The E/A Cockpit application is installed on the phone and the connection to a E/ A Cockpit server is entered. "Allow call waiting" should be activated on the secretaries' phones Page 109). Line and DSS keys have been set up and configured by admin- ...
Page 141: Launching E/A Cockpit From The Secretary
Making calls with multiple lines Launching E/A Cockpit from the secretary For completeness sake it is assumed that no other telephone in the team has launched the application at this point. Press the key as often as required until the Applications tab is active. Services Select the E/A Cockpit application.
Page 142: Managing Call Forwarding
Making calls with multiple lines Managing call forwarding All executives can configure their displayed call forwardings themselves or have the secretary configure them. The result is displayed on the E/A Cockpit tab of Secretary 1 and Secretary 2. Call forwarding for Executive 1 is to be modified, for example, in the E/A Cockpit overview menu of Secretary 1.
Page 143 Making calls with multiple lines Forwarding calls to a mobile phone Calls can for example be forwarded to the mobile phone from Executive 1. To Mobile g Select and confirm the option shown. Calls are forwarded to a predefined mobile phone number.
Page 144: Managing Secretary Statuses
Making calls with multiple lines Managing secretary statuses The "My status" option on the secretary phone is used to set the presence status and if required to configure call forwarding. Configuring status and call forwarding Confirm the option shown. The "Set Status" dialog opens. My status At Desk The following options are available in the "Set Status"...
Page 145 Making calls with multiple lines Changing the call forwarding destination Select the option shown. The softkeys are assigned as follows: At Desk My status • Call mobile • Forward Nr. • Deputy Nr. • Deputy on or Deputy off The "Forward Nr." and "Deputy Nr." softkeys are used to modify the number for variable call forwarding and for the deputising function.
Page 146: Making Calls In The E/A Cockpit Team
Making calls with multiple lines Making calls in the E/A Cockpit team Using DSS keys These keys are configured in such a way that every phone can be reached by every phone in the group. The only exception is when both secretaries have the "Off Desk"...
Page 147: Settings For Multiline (Keyset)
Making calls with multiple lines Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line • Ringer on/off –...
Page 148: Setting The Time For A Delayed Ringtone
Making calls with multiple lines Setting the time for a delayed ringtone Specify the length of time before a held call should be signalled on a line. You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings"...
Page 149: Setting The Ringtone For Lines
Making calls with multiple lines Setting the ringtone for lines If special ringtones have been configured by administrator for lines, you can ad- just these here to suit your requirements. You can also configure this setting via the WBM interface Page 247.
Page 150 Making calls with multiple lines Selecting the pattern melody The following setting is only effective if you selected "Pattern" under the ringer option. Select the option shown. Pattern melody Select the softkey to confirm. Edit Select the required pattern melody in the context menu between 1 and 8 (e.g.
Page 151: Configuring The "Overview" Tab Display
Making calls with multiple lines Configuring the "Overview" tab display Specify here the sequence in which the individual lines on the "Overview" tab should appear on the display. You can also configure this setting via the WBM interface Page 247. ...
Page 152: Line Preview
Making calls with multiple lines Line preview Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a function key with the "Preview" function Page 92.  Preview for a call Prerequisite: Your administrator has deactivated the permanent preview func- tion.
Page 153: Rollover For A Line
Phonebooks and call lists Rollover for a line Your administrator can determine how rollover calls are to be signalled. Only the relevant line key flashes. You hear a special advisory tone and the corresponding line key flashes. The ringer melody set sounds briefly (approx. 3 seconds) via the loudspeaker and the corresponding line key flashes.
Page 154: Selecting A Preferred Phone Number
Phonebooks and call lists Select and confirm the field you want. Last name Complete and confirm. Select the softkey to confirm. Save & Exit Selecting a preferred phone number If multiple phone numbers were assigned to a contact, you can select the pre- ferred phone number here that you want to use for calls via the phonebook.
Page 155: Managing Contact Groups
Phonebooks and call lists Managing contact groups Creating a new group Press the key shown. Directory Select the softkey to confirm. Groups Select the softkey to confirm. An overview appears for new groups. New group Select and confirm the option shown. Group name Enter and confirm a new group name.
Page 156: Deleting A Group
Phonebooks and call lists Adding a contact to a group Press the key shown. Directory Select a phonebook entry. Niels, Bohr Select the softkey to confirm. Details Select and confirm the option shown. Groups Select and confirm a group. Home Select the softkey to confirm.
Page 157: Quick Search In The Phonebook
Phonebooks and call lists Quick search in the phonebook You can use the quick search to search the phonebook for the initial letters of a specific last name. Press the key shown. Directory Enter the initial letters. The quick search input screen opens automatically. Your search is narrowed down by every additional letter entered in the input screen.
Page 158: Changing The Display Format For Contacts
Phonebooks and call lists Changing the display format for contacts Press the key shown. Directory Select the softkey to confirm. Display Select a display format. Lastname, Firstname Select the softkey to confirm. Select Press the key to return to the phonebook. The display format selected is stored.
Page 159: Corporate Directory
Phonebooks and call lists Corporate directory The corporate directory is an LDAP database. It can be accessed via your net- work if access has been configured correctly by administrator. You can perform searches using the name (simple search) or different informa- tion on an entry (advanced search), for example job title or department name.
Page 160 Phonebooks and call lists New search To conduct a new search, you must first clear all the search fields. Select the softkey to confirm. All search fields have been cleared. Delete Defining a qualifier before a search Prior to a search, you can select which qualifiers should also appear in the out- put list in the Options context menu.
Page 161: Quick Search
Phonebooks and call lists Quick search Press the key as often as required until the "Corporate" (LDAP) tab is active. Directory Enter the initial letter of the surname you need, e.g. "K". A single-line search window appears at the lower edge of the display. Do not enter any further characters.
Page 162: Call Lists
Phonebooks and call lists Call lists For a detailed description of the different call lists, see Page 40. The function  must be activated in order to view and manage call lists Page 163. If the call  journal is not activated, the message "Call Log is disabled" is shown on the dis- play when you press the w key.
Page 163: Copying Entries From The Call Lists Into The  Personal Phonebook
Phonebooks and call lists Copying entries from the call lists into the  personal phonebook Press the key until the call list you want is active. Call Log Select the entry you want. Niels, Bohr18.10. 07:06am Select the softkey to confirm. Copy You have the following options for "Create contact": •...
Page 164: Call Logging
Phonebooks and call lists Call logging Activating/deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gain- ing information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by de- fault.
Page 165 Phonebooks and call lists Missed calls you called back are deleted automatically in the default setting "De- lete when called". You can prevent this by selecting the option "Manually" for "Delete entry" and delete these calls specifically yourself. You can also configure this setting via the web interface Page 247.
Page 166 Phonebooks and call lists Displaying missed calls that were answered elsewhere Missed calls that have been answered by other subscribers are indicated with a green checkmark. Select and confirm the option shown. Answered elsewhere = Include Select and confirm the option shown in the context menu to prevent calls an- Exclude swered by other subscribers being displayed in the list.
Page 167: Privacy/Security
Privacy/security Privacy/security Deactivating the ringtone You can deactivate your ringtone if you do not want to be disturbed by your phone ringing. You can also deactivate the ringtone while the phone is ringing. Deactivating the ringtone using the dialpad Hold down the key until the "Ringer off" icon appears in the status bar Page 27 on the display.
Page 168: Deactivating The Ringer Temporarily For Incoming Calls And Reactivating It
Privacy/security Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing, for example, you can deactivate the ringer temporarily and then activate it again. Press the key briefly. The ringer is deactivated. Now press the key again briefly.
Page 169: Enabling "Do Not Disturb" Via Softkey
Privacy/security Enabling "Do not disturb" via softkey Select the softkey to confirm. The "Do not disturb" icon appears in the header. DND off Select the softkey to confirm. The "Do not disturb" icon is deleted. DND on Allowing "Do not disturb" You can also configure this setting via the WBM interface Page 247.
Page 170: Security
Privacy/security Security User password Your User password protects your individual configurations, including your lan- guage settings. You can also use the user password to lock your telephone Page 173.  Administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings.
Page 171 Privacy/security Select and confirm the option shown. Confirm New user password Enter and confirm the new password once more.  Select the softkey to confirm. Save & Exit...
Page 172 Privacy/security Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured. Deactivating the password prompt does not apply to the web interface Page 247, OpenStage Manager or CTI applications that use a ...
Page 173: Locking The Phone
Privacy/security Locking the phone You can lock your phone to protect it against unauthorised access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialled when the phone is locked.
Page 174 Privacy/security Enter and confirm the User password or administrator password. The phone is unlocked if the password was correct. If the telephone is locked, an emergency number entered by administrator can be dialled using the dialpad or the Emergency call option. If the phone is locked, repdial keys cannot be used.
Page 175: Mobility Function
Mobility function Mobility function Prerequisite: Your phone is configured by administrator to support mobility. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone or any other mobility-enabled phone, the follow- ing scenarios are possible: Logging on and off at the same phone •...
Page 176: Logging On And Off At The Same Phone
Mobility function Logging on and off at the same phone Logging on to the phone No other mobility user is logged on. Logon via a key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Select the softkey in idle mode Page 29 to confirm.
Page 177: Logging Off From The Phone
Mobility function Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Select the softkey in idle mode Page 29 to confirm....
Page 178: Logging On At Different Telephones
Mobility function Logging on at different telephones An attempted logon is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
Page 179 Mobility function Enter and confirm mobility ID – usually a phone number. You are prompted to enter the password. Enter password Enter and confirm the user password. The following mobility messages appear in the display: • Logging off elsewhere • Validating At the same time, the graphic display on the busy remote phone shows "Forced logoff"...
Page 180: Video Function
Video function Video function You can connect a USB camera to your OpenScape Desk Phone IP 55G so that during a call you can see the other call partner, assuming he or she has also con- nected a camera, and vice versa (see Page 32).
Page 181: Activating And Deactivating A Function With A Key
Video function Activating and deactivating a function with a key You can configure a " " key to monitor the status of the video function and Video on respond quickly (see Page 92). This is useful in the following situations for ex- ...
Page 182: Self View
10 seconds. Video link If the video function on your OpenScape Desk Phone IP 55G and the selected remote station – likewise a OpenScape Desk Phone IP 55G – is enabled, you...
Page 183: Holding A Call
Installing a USB camera You will find USB cameras at the following link, which are recommended for use on the OpenScape Desk Phone IP 55G. While the link refers to OpenStage phones it is likewise valid for OpenScape Desk Phone IP 55G: http://wiki.unify.com/wiki/Video_Telephony_for_OpenStage_SIP_60/80.
Page 184: Openscape Voice Functions
OpenScape Voice functions OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. Some OpenScape Voice functions are only available if the "Server fea- tures" function was activated on the phone by the administrator. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line.
Page 185: Making Anonymous Calls
OpenScape Voice functions Making anonymous calls Your administrator decides whether or not your caller ID (name and phone num- ber) is displayed on a called party's station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls.
Page 186: Deactivating Anonymous Calling
OpenScape Voice functions Deactivating anonymous calling temporarily for the next call If your administrator activated caller ID transmission for your phone, you can de- activate this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes Page 201).
Page 187: Creating A List For Selective Calls
OpenScape Voice functions Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.
Page 188: Anonymous Calls
OpenScape Voice functions Anonymous calls Rejecting You can reject all calls from parties who activated a data protection feature (e.g. caller ID suppression) to prevent their phone number from being transmit- ted. In this case, you are not informed that a call was rejected. Lift the handset.
Page 189: Using Abbreviated Dialling
OpenScape Voice functions Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator.
Page 190: Hunt Group Functions
OpenScape Voice functions Hunt group functions To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group Page 55 and/or a hunt group.  Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by administra- tor.
Page 191: Marking The Last Line In The Hunt Group Chain
OpenScape Voice functions Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.
Page 192: Reachability
OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites. The fea- tures for this are • Serial call • Parallel call Prerequisite: The administrator has configured the respective feature for your main number in OpenScape Voice. Serial call Managing number lists/activating a serial call Before the serial call number can be activated, a serial call list much be created.
Page 193 OpenScape Voice functions Enter the code for the edit mode (see code table Page 201).  Edit mode opens and you hear an announcement with the following information: • Feature name • Current status (active/inactive) • Number of numbers currently on the parallel call list You are prompted to do one of the following: •...
Page 194: Parking A Call
OpenScape Voice functions Parking a call If you have answered a call for a colleague and cannot forward it to him or her, you can park the call. Park a call You are conducting the call. Let the other party know, for example, that you are trying to connect him or her.
Page 195: Silent Monitoring
OpenScape Voice functions Silent monitoring If this function has been configured by administrator and enabled for the desti- nation phone, you can join an active call of an internal station and listen in un- noticed (muted) or with the knowledge of the target station (active). Active silent monitoring Station A and B are on a call.
Page 196: Muted Silent Monitoring
OpenScape Voice functions Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. Internal station A Your phone Internal or external station B • You can hear station A but cannot talk to him or her because he or she cannot hear you.
Page 197: Voice Calling And Two-Way Voice Calling Function
OpenScape Voice functions Voice calling and two-way voice calling function With voice calling or two-way voice calling, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.
Page 198: Voice Calling
OpenScape Voice functions Voice calling From your phone, you can directly call any team member whose telephone has a loudspeaker. Voice calling with variable input of member number Lift the handset. Enter the code for voice calling (see code table Page 201) followed by the one ...
Page 199: Announcing The Local Phone Number
OpenScape Voice functions Announcing the local phone number You can use this function in order, for example, to identify the phone number of a phone in a conference room if it is not indicated on the display. Lift the handset. Enter the code for "Announcing the local phone number"...
Page 200: Dialling The Last Caller
OpenScape Voice functions Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal Page 163.  Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval: •...
Page 201: Code Table For Openscape Voice Functions
OpenScape Voice functions Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table. Print this page as an overview. Function Code Description Making anonymous calls off Page 185  Making anonymous calls on Page 185 ...
Page 202: Impact Levels
Impact Levels Impact Levels Communication in the PSN ("Public Sector Network") is split into areas of differ- ent impact levels (IL). The impact level indicates how the phone user should handle the relevant call conversation. It is described below how to determine whether your call partner belongs to a lower impact level when the connection is being established or has been established.
Page 203: Answering A Call With A Lower Impact Level
Impact Levels Answering a call with a lower Impact Level Prerequisite: The administrator has assigned separate call signals for calls with a lower impact level. Answering a call The phone rings with the defined ringtone for calls with a lower IL. The caller is shown with a special icon and the advisory "Lower IL".
Page 204: Calls To A Lower Impact Level
Impact Levels Calls to a lower Impact Level If you are calling a partner with a lower IL, this will be displayed when the con- nection is being established. Off-hook dialling Lift the handset. Enter the phone number. Select the softkey to confirm or wait until the dial delay expires (see Dial Page 118).
Page 205: Conducting A Call With A Lower Il
Impact Levels Conducting a call with a lower IL If you have answered a call with a lower IL, this will be documented on the dis- play. Conducting a call You are connected with the partner from a lower IL zone. The advisory "Lower IL"...
Page 206: Individual Phone Configuration
Individual phone configuration Individual phone configuration Display Appearance Select your preferred appearance for the menu display here. For sample display themes, see Page 27.  You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 207: Display Brightness
Individual phone configuration Display brightness You can adjust the brightness of the display to suit your ambient lighting. You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Select and confirm the option shown....
Page 208: Contrast For The Openstage Key Module
Individual phone configuration Contrast for the OpenStage Key Module If you have connected an OpenStage Key Module, you can adjust the key label contrast to suit your ambient lighting. You can also configure this setting via the WBM interface Page 247. ...
Page 209: Screensaver
Individual phone configuration Screensaver Activate a screensaver for the telephone idle state. Your administrator can set a time of between two and eight hours defining how long the phone should be idle before display backlighting deactivates completely. You can also configure this setting via the WBM interface Page 247.
Page 210: Automatic Screensaver Activation
Individual phone configuration Automatic screensaver activation Set how long OpenScape Desk Phone should be idle before the screensaver automatically activates. You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 211: Setting The Fade Time For The Screensaver
Individual phone configuration Setting the fade time for the screensaver Set the intervals at which the screensaver images change here. The following fade times are possible: • 5 seconds • 10 seconds • 20 seconds • 30 seconds • 60 seconds Press the key shown until the "Settings"...
Page 212: Background Lighting
Individual phone configuration Background lighting You can have the background lighting switch off automatically after a time de- fined by you. Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 213: Date And Time
Individual phone configuration Date and time You can set the date and time display here if necessary. You can also configure this setting via the WBM interface Page 247.  Setting the time Press the key shown until the "Settings" tab is active. Services Confirm the option shown.
Page 214: Time Display Format
Individual phone configuration Time display format You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 215: Setting Daylight Saving Time
Individual phone configuration Setting daylight saving time You can also configure this setting via the WBM interface Page 247.  Prerequisite: Auto DST is deactivated Page 216.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password....
Page 216: Automatic Daylight Saving Time
Individual phone configuration Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 217: Audio
Individual phone configuration Audio Optimise the audio settings on your OpenScape Desk Phone for your work en- vironment and according to your personal requirements. Volumes Set the volume here, for instance, for the loudspeaker, handset or headset. You can preset different volumes for the following microphones and signals in eight levels: •...
Page 218 Individual phone configuration Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec. Select and confirm the option shown. Audio Select and confirm the option shown. Settings Select the option shown....
Page 219 Individual phone configuration Ringtone Select your preferred ringtone from the available audio files. If no individual au- dio files are available, the "pattern" ringtone is preset. To upload your own files in ".mp3" or ".wav" format, please contact your administrator. You can also configure this setting via the WBM interface Page 247.
Page 220 Individual phone configuration Pattern melody You can also configure this setting via the WBM interface Page 247.  Prerequisite: You have chosen the "pattern" ringtone, see Page 219.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 221: Setting Headset Port Use
Individual phone configuration Opening listening mode Select the mode here that you prefer for open listening Page 53  You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 222: Special Ringtones
Individual phone configuration Special ringtones You can set special ringtones for four different call types. The call type is sig- nalled by the telephone system, recognised by the phone and prioritised accord- ingly. You can configure the following call types: •...
Page 223: Activating/Deactivating The Ringer
Individual phone configuration Settings for the "Pattern" ringtone type If you selected "pattern" as the ringtone type, you can make further settings for the pattern melody and pattern sequence: Select the option shown. Pattern melody Select the softkey to confirm. Edit Select the required pattern melody in the context menu between 1 and 8...
Page 224: Tone And Indication With An Unsecured Voice Connection
Individual phone configuration Tone and indication with an unsecured voice connection Use this option to activate an alert tone that you hear when a secure voice con- nection with the party you are currently talking to ceases to be secure. The mes- sage "Nonsecure connection"...
Page 225: Key Click
Individual phone configuration Key click You can select here whether a tone should be heard when a key is pressed. You can also decide whether this should apply for all keys or only those on the key- pad. In addition, you can adjust the tone volume or disable the tone. You can also configure this setting via the WBM interface Page 247.
Page 226: Setting The Language And Country
Individual phone configuration Setting the language and country Display language You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 227 Individual phone configuration You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Cymraeg 7. Dansk 8. Deutsch 9. Eesti keel 10.English 11. English(US) 12.Español 13.Français 14.Hrvatski 15.Italiano 16.Latviešu Valoda 17.Lietuviø Kalba 18.Magyar 19.Nederlands 20.Norsk...
Page 228: Country-Specific Setting
Individual phone configuration Country-specific setting Adapt your phone settings to suit the country-specific conditions (e.g. transmission parameters). You can also configure this setting via the WBM interface Page 247.  Press the key shown until the "Settings" tab is active. Services Confirm the option shown....
Page 229: Alarm On Changing The Impact Level
Individual phone configuration Alarm on changing the Impact Level If a call switches from a higher to a lower impact level, this will be indicated by the pop-up text Lower IL change. You can also configure this setting via the WBM interface Page 247.
Page 230: Network Information
Individual phone configuration Network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone.
Page 231: Resetting User Data
Individual phone configuration Resetting user data The following user-specific settings, which you changed via the phone menu or the web interface, can be reset to factory settings. • Display settings • Language setting • Screensaver Personal images for the screensaver are deleted and deleted default im- ages are restored (administration e.g.
Page 232: Backup/Restore
Backup/restore Backup/restore Backups are usually made to a USB mass storage device and contain user-spe- cific data. A backup includes the following components: • All user settings for configuration • Call forwarding instructions with default destinations • Phonebook entries with relevant data •...
Page 233: Saving User Data
Backup/restore Saving user data Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec. Select and confirm the option shown. Phone Select and confirm the option shown. Backup/Restore Creating a new backup New{1}...
Page 234: Restoring User Data
Backup/restore Restoring user data Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec. Select and confirm the option shown. Phone Select and confirm the option shown. Backup/Restore Select and confirm the backup you want....
Page 235: Deleting A User Backup On A Storage Medium
Backup/restore Deleting a user backup on a storage medium You can delete invalid or older backups on your USB medium. Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password. if nec.
Page 236: Displaying Backups On Usb Media
Backup/restore Displaying backups on USB media Check which backups are stored on the medium. The full backup name is made up as follows: 1. Date and time, e.g.: 03.12.12 16:14 2. Name entered, e.g.: DeskPhoneIP55G 3. Phone number in brackets: e.g.: [3339] Press the key shown until the "Settings"...
Page 237: Call Recording
Call recording Call recording A central voice recorder (voice recorder from ASC) is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more partici- pants.
Page 238: Explanations Of Recording
Call recording Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application. •...
Page 239: Enhanced Functions
Call recording Enhanced functions: 1. A conference can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1.
Page 240: Automatic Call Recording
Call recording Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to Page 238  to check which calls this can be. As soon as the recording starts, you will see the recording symbol and hear a beep (see also...
Page 241: Controlling Call Recording
Call recording Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. You are conducting a call (see also Page 238).
Page 242: Second Call During Call Recording
Call recording Second call during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. You are conducting a call. You hear a beep and the recording symbol shown on the display. The call is now being recorded. A second call party camps on Page 107.
Page 243: Setting Up A Conference During Recording
Call recording Setting up a conference during recording Prerequisite: You are conducting a consultation call Page 67 or you have ac-  cepted a second call Page 107 and the "system conference" feature was con-  figured by your administrator. Recording has started. The main call is placed on hold.
Page 244: Putting A Line On Hold Manually During The Recording
Call recording Putting a line on hold manually during the recording There are two options for placing a line manually on hold: • You place the active line on hold during the call recording and then resume the call on this line. •...
Page 245: Diagnostic Data
Diagnostic data Diagnostic data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Press the key shown until the "Settings" tab is active. Services Confirm the option shown. User Enter and confirm the user password....
Page 246 Diagnostic data Diagnostic.information route.2.gateway: None route.2.mask: None mac-address: 0001e325eaca discovery.mode: Manual dhcp.reuse: lan.port.type: pc.port.status: None pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling: None qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signalling: lldp.med.operation:...
Page 247: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your adminis- trator. Calling up the web interface For more information on the IP address, the web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"...
Page 248: User Menu
Web interface (WBM) User menu All settings that you can make via the web interface's user menu can also be made via the phone's user menu Page 44.  User Pages User login User login V Page 170  Date and time –...
Page 249 Web interface (WBM) – Handling – Allow call waiting V Page 109  – Allow DND V Page 169  – Allow busy when dialling V Page 119  – CTI calls – Allow auto-answer V Page 114  – Allow beep on auto-answer V Page 114 ...
Page 250 Web interface (WBM) – Display theme V Page 206  – Screensaver – Screensaver enabled V Page 209  – Inactivity delay V Page 210  – Screensaver transition delay V Page 211  – Program keys – Normal – Edit V Page 93 ...
Page 251: Fixing Problems
Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with colouring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...
Page 252: Local User Menu
Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the Services key. On the Settings tab, select the User menu option. Respond when prompted "Please enter user password" (see also Page 170).
Page 253 Local user menu – 7 – 8 – Pattern sequence Page 220  – 1 – 2 – 3 – 4 – 5 – 6 – Room character Normal Page 217  – Normal – Echoing – Muffled – Open listening Standard mode Page 221 ...
Page 254 Local user menu Configuration? – Outgoing calls? – Autodial delay Page 118  – 1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 – Callback Page 75  – Yes – No –...
Page 255 Local user menu No reply (after {1}s) g  – Page 82  – Enter destination (softkey) Page 79  – List of saved numbers (context menu), if applicable – Edit favorites (softkey) Page 79  – Destination 1 – Destination 2 –...
Page 256 Local user menu – 3 – 4 – 5 – 6 – 7 – 8 – 9 – 10 – 11 – 12 – 13 – 14 – 15 – Hold and hang-up Page 105  – Yes – No –...
Page 257 Page 233  – New (softkey) – Backup password – Confirm password – Backup name OpenScape Desk Phone IP 55G – 25.11.09 09:45 OpenScape Desk Phone IP 55G Page 236  – Restore Page 234  – Backup password – Backup ID –...
Page 258 Local user menu – Start (mins) Page 210  – 0 – 5 – 10 – 20 – 30 – 60 – Transition delay (s) Page 211  – 0 – 5 – 10 – 20 – 30 – 60 –...
Page 259 Local user menu – 24 hour – 12 Hour (AM/PM) Security? – Change user password Page 170  – Current password – New user password – Confirm password – Phone lock Page 173  – Lock phone – Yes Network information? –...
Page 260: Key Functions
Local user menu Key functions Normal You can program the following functions at the Normal function key level: • Selected dialling • Repeat dialling • Forward all calls • Forward no reply • Forward busy • CF unconditional - any •...
Page 261 Local user menu Shifted You can program the following functions at the Shifted function key level: • Selected dialling • Repeat dialling • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Release •...
Page 262: Index
Index Index Call forwarding chain ..........91 Call forwarding information ........127 Call lists .............40 Copying to the phonebook ........163 Numerics Call recording Automatic ............240 2nd alert ..............59 AutoStart ............. 240 Call types ............238 Conference ............243 Consultation ............
Page 263 Index Destination phone number ........78 Copying/pasting ............ 79 General information ..........13 Saving ..............79 Graphic display ............27 Diagnostic call ............47 Call lists ............41 Dial plan ............118 Icons for phonebook entries ........37 Dialpad ..............26 Icons indicating call status ........34 Different call signalling ..........
Page 264 Index Hot/warm line ............129 List for phone numbers and contacts ..... 153 Padlock icon ............. 48 Location of the telephone ........... 4 Parallel call ............. 192 Locking the phone ..........173 Parking a call ............194 Logging on and off (Mobility) ......176 Password Changing .............
Page 265 Index Security ..............167 Web interface ..........247 Self-image ..........32 Serial call ..............192 Setting headset port ..........221 Setting the date ............213 Settings ..............206 Shared line ............... 25 Silent monitoring ............ 195 SingleLine phone ............. 14 Softkey list ..............34 Speakerphone mode ...........49 speakerphone distance ...........
Page 266: Display Icons
Display icons Display icons Application tab Telephony interface Page 34  Phonebooks Page 37  Call lists Page 40  Voicemail Page 43  Program/Service menu/Applications menu Page 44  Status bar The ringtone is deactivated Page 167  Operating data is sent to the server Page 47 ...
Page 267 Display icons MultiLine Call for the corresponding line Call for a line with suppressed ringtone Page 153  "Hold reminder" is activated Page 104  The line is currently not available The line is busy The line is free Phonebook entries Primary business number Secondary business number Mobile phone number...

Unify OpenScape Desk Phone IP 55G User Manual

Important Information

General Information

Getting to Know the Openscape Desk Phone IP 55G

Applications Available on Your Openscape Desk Phone IP 55G.

Basic Functions

Call Forwarding

Programmable Function Keys

Enhanced Phone Functions

Making Calls with Multiple Lines

Phonebooks and Call Lists

Privacy/Security

Mobility Function

Video Function

Openscape Voice Functions

Impact Levels

Individual Phone Configuration

Quick Links

Related Manuals for Unify OpenScape Desk Phone IP 55G

Summary of Contents for Unify OpenScape Desk Phone IP 55G