Related Manuals for Unify OpenScape IP 35G SIP
Summary of Contents for Unify OpenScape IP 35G SIP
- Page 1 OpenScape Desk Phone IP 35G SIP OpenScape Desk Phone IP 35G Eco SIP OpenScape Voice User Guide A31003-D3530-U106-2-7619...
- Page 2 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
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Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE (Power over Ethernet) which complies with the IEEE 802.3af standard. -
Page 4: Location Of The Telephone
An update action is indicated by messages on the display and/or by flashing LEDs. Product support on the Internet Information and support for our products can be found on the Internet at: http://www.unify.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:... -
Page 5: Table Of Contents
Contents Contents Important information ....... . . 3 Trademarks ..............3 Location of the telephone . - Page 6 Contents Ending a call ............. . . 38 Group call .
- Page 7 Contents Using programmed keys ............75 Example 1: Calling saved number .
- Page 8 Contents During calls ..............121 Making and receiving calls on a single line .
- Page 9 Contents Using abbreviated dialling ........... . . 151 Call tracing .
- Page 10 Contents Setting the language and country ..........181 Selecting a language .
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Page 11: General Information
General information General information About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: •... -
Page 12: Service
General information Service The service department of Unify GmbH & Co. KG can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation, your specialist re- tailer or network administrator will gladly help you. For queries regarding connection of the tele- phone, please contact your network provider. -
Page 13: Getting To Know Your Openscape Desk Phone Ip 35G/35G Eco
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Getting to know your OpenScape Desk Phone IP 35G/35G Eco The following sections describe the most frequently used operating elements and the displays on your OpenScape Desk Phone IP 35G/35G Eco. The user interface of your OpenScape Desk Phone IP 35G/35G Eco... - Page 14 Getting to know your OpenScape Desk Phone IP 35G/35G Eco With the Handset, the user can pick up and conduct calls in the usual manner. The Display provides intuitive support for telephone operation and allows the user to con- trol the phone settings via the local User menu (the display offers two lines with up to 33 characters each).
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Page 15: Navigation Keys
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Navigation keys These are used to manage most of your phone’s functions and display. Function when key is pressed In lists and menus: • One level back Entry selected: • Cancel action In input fields: •... -
Page 16: Trunk Keys (On Multi-Line Phones Only)
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Meaning of LED displays on function keys Meaning of function key The function is deactivated. Flash- Indicates the function status. The function is activated. In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval repre- sents different statuses, which are described in detail in the corresponding sections of the manual. - Page 17 Getting to know your OpenScape Desk Phone IP 35G/35G Eco Line utilisation • Private line: A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone. • Shared line: A line that is configured on multiple telephones. The line status is displayed for all telephones that share this line.
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Page 18: Keypad
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialling a number. To delete digits press In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. - Page 19 Getting to know your OpenScape Desk Phone IP 35G/35G Eco Multi-function keys Function during text input Function when held down Write special characters. Deactivate/activate the ringtone Switch between upper and lower case Activate/deactivate the telephone lock. Write special characters (not in 123 mode) Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.
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Page 20: Display
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Display Your OpenScape Desk Phone IP 35G/35G Eco comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( Page 167). Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone IP 35G/ 35G Eco is in idle mode. - Page 21 Getting to know your OpenScape Desk Phone IP 35G/35G Eco Icons in the idle display In the first line, the time, weekday and date are displayed in addition to icons for different situations and options: Icon Explanation The ringtone is deactivated. The phone lock is activated.
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Page 22: Context-Dependent Displays
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Context-dependent displays Depending on the situation at hand, the display on your OpenScape Desk Phone IP 35G/35G Eco phone displays different content, to which you can respond intuitively. Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events. - Page 23 Getting to know your OpenScape Desk Phone IP 35G/35G Eco Idle display context menu You receive the following functions (if activated) by pressing the navigation keys . The current funtion is displayed in the second display line. The other functions are hidden and can be selected using the navigation keys First entry (selected when you call up Redial {1} 1234...
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Page 24: Messages
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Messages Entries in the call lists and messages in your mailbox system (if configured) are known as records. The LED on the Messages key flashes to signal new missed calls or messages Page 16. -
Page 25: Additional Notes On Call Lists
Getting to know your OpenScape Desk Phone IP 35G/35G Eco You can delete all the entries in the respective call list Page 115. After selecting an entry, you can dial it immediately by confirming Page 98. Additional notes on call lists •... -
Page 26: Program/Service Menu
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Program/Service menu Press the Settings key to open the Program/Service menu. This menu contains the following en- tries: • Personal • Corporate • Settings – User – Admin Personal You can create your own local phonebook under Personal containing up to 100 entries Page 98. -
Page 27: User Settings
Getting to know your OpenScape Desk Phone IP 35G/35G Eco User settings In the User menu (see Page 205), settings options are provided that allow you to adapt the tele- phone to your individual requirements. Select a menu using the navigation keys: •... - Page 28 Getting to know your OpenScape Desk Phone IP 35G/35G Eco Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web interface. View information on the phone Page 185 ...
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Page 29: Control And Monitoring Function
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function The administrator has the option to activate and deactivate features of the phone via remote main- tenance. -
Page 30: Ports On The Underside Of The Phone
Getting to know your OpenScape Desk Phone IP 35G/35G Eco Ports on the underside of the phone Using network ports more efficiently OpenScape Desk Phone IP 35G/35G Eco has a built-in Ethernet switch. This means that you can also connect a PC with a Gigabit LAN connection to the LAN directly via the phone. The telephone- PC connection option must first be activated on the telephone by administrator. -
Page 31: Basic Functions
Basic functions Basic functions Please read the introductory chapter "Getting to know your OpenScape Desk Phone IP 35G/35G Eco" Page 13 carefully before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your administrator. -
Page 32: Answering A Call
Basic functions Answering a call Your OpenScape Desk Phone IP 35G/35G Eco rings with the tone signal set when an incoming call is received. If transmitted, calling party information (name, phone number) appears on the display. If you have set a pattern melody Page 174 on your phone, it is possible ... -
Page 33: Answering A Call Via The Headset
Basic functions Suggestions for using speakerphone mode: • Tell the other party that speakerphone mode is active. • Adjust the call volume while speakerphone mode is active. • The ideal distance between the user and the phone in speakerphone mode is about 50 cm. -
Page 34: Directed Pickup
Basic functions Directed pickup You can pick up a call signalled at an absent coworker’s phone. If a colleague has placed a call on hold on his multi-line phone you can also pick up this call. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. -
Page 35: Picking Up The Held Call
Basic functions Picking up the held call Prerequisite: Your colleague has placed a call on hold on their multiline phone Page 122. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. Select and confirm the option shown in the idle phone’s context menu. -
Page 36: Switching From Handset To Speakerphone Mode
Basic functions Switching from handset to speakerphone mode Make note of the two different processes depending on the country setting. The default country setting is US. Activate, if necessary, your preferred setting Page 175. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator. -
Page 37: Switching From Speakerphone Mode To The Handset
Basic functions Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. The Speaker LED goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker. -
Page 38: Activating/Deactivating The Microphone
Basic functions Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the hands- free microphone. Prerequisite: You are conducting a call. Deactivating the microphone Mute Press the key shown. -
Page 39: Group Call
Basic functions Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. administrator may have made the follow- ing settings for signalling: Telephone status Ring on group call = Yes Ring on group call = No... - Page 40 Basic functions Picking up a group call with the call pickup key Prerequisite: The Call pickup key is configured (per default one of the program- mable function keys already is set to Pick up). Your administrator has set up the group call such that it is only displayed through flashing of the Pick up key.
- Page 41 Basic functions Picking up a group call The pop-up menu opens: Confirm. Pickup call? Lift the handset (only if the appropriate function is set by your administrator) Pick up Press the key with the "Call pickup" function or press it again if call answering was initiated via the key.
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Page 42: Listening To Voicemail
Basic functions Listening to voicemail To use this function, you need to have a voice mailbox set up on your communi- cation platform for voicemails (see Page 24). The Messages key flashes to indicate new messages and the F icon appears on the display. -
Page 43: Call Control (2Nd Alert)
Basic functions Call control (2nd alert) To ensure that you do not miss any important calls, administrator can configure a key (2nd alert) that blinks when a call is waiting, for instance, when you are dialling a number or when two calls come in simultaneously. Call control does not work on multi-line phones Two calls simultaneously Prerequisite: The 2nd alert key is set up and "call waiting"... -
Page 44: During Dialling
Basic functions During dialling Note that when you set up call control, the "Busy when dialling" Page 102 function will be disabled. The exception is if you dial a number during a Consult Page 48. Prerequisite: The "2nd alert" key is set up and "call waiting" is permitted Page 90). -
Page 45: Making Calls
Basic functions Making calls If you selected the option "Busy When Dialling" Page 102, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal. You can also use enhanced functions, such as call lists or the personal or cor- porate directory, in order to call a subscriber Page 98. -
Page 46: On-Hook Dialling
Basic functions On-hook dialling The connection is set up with on-hook dialling via the loudspeaker (speaker- phone mode). Speaker Press the key shown. Enter the station number. If necessary correct input using the navigation keys Page 16. Press the key shown or wait until the dial delay expires (see Page 100). -
Page 47: Immediate Dialling
Basic functions Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay ex- pires to set up the connection. -
Page 48: Redial
Basic functions Redial You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled Page 116. If the call journal is disabled, you will be shown the message "Key function unavai- lable"... -
Page 49: Ending A Consultation Call
Basic functions Confirm. Consult? Start conference Select and confirm the option shown in the context menu for the call connection Conference when you intend to set up a conference with the new participant. You can also use an already configured Conference key in this instance. Enter and confirm the second party’s phone number. -
Page 50: Switching To The Held Party (Alternating)
Basic functions Switching to the held party (alternating) Prerequisite: You are conducting a consultation call Page 48 or have accept- ed a second call Page 87. Select and confirm the option shown. Alternate? In the first display line, the phone number or name and the duration of the active connection are displayed. -
Page 51: Connecting Parties
Basic functions Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call Page 48 and call joining is allowed Page 51. -
Page 52: Callback
Basic functions Callback You can request a callback if the station called is busy or if nobody answers. You receive the callback as soon as the other party's line becomes free. This option is only available if both you and your administrator has activat- ed the function ( Page 54). -
Page 53: Responding To A Callback
Basic functions Responding to a callback Prerequisite: A callback was requested. Your phone rings and the station infor- mation appears on the screen. Accepting a callback Select and confirm the option shown. Accept Rejecting a callback Prerequisite: The Reject function has been activated by administrator. Select and confirm the option shown. -
Page 54: Permitting A Callback
Basic functions Permitting a callback Prerequisite: The Callback function has been activated by administrator. You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Confirm the option shown. User if nec. -
Page 55: Calling Back Missed Calls
Basic functions Calling back missed calls Calls received while you are absent are indicated by a message on the idle dis- play ( Page 21). The Messages function key also illuminates if administrator has set the option to do this. Missed calls are logged in the missed calls list. -
Page 56: Call Forwarding
Call forwarding Call forwarding Depending on the settings made by administrator, standard call forwarding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice Page 62. Standard call forwarding You can forward calls for your phone to another phone. -
Page 57: Activate Or Deactivate Immediate Forwarding
Call forwarding Activate or deactivate immediate forwarding Prerequisite: Ideally you have configured the Forward key for "Variable call for- warding" (see Page 74). Otherwise you have to configure the settings for call forwarding via the user menu ( Page 79). It is recommended to configure the ... -
Page 58: Saving Destination Phone Numbers For Call Forwarding
Call forwarding Saving destination phone numbers for call forwarding You can also enter the call forwarding settings via the user menu Page 79) or via the WBM interface Page 198. Forward Press the key shown. The pop-up menu opens: The message: "Set forward on to"... -
Page 59: Copy And Insert Destination Phone Numbers
Call forwarding Copy and insert destination phone numbers The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for Any Call should also become the current destination phone number for No reply ({1}s). Forward Press the key shown. -
Page 60: Assign A Destination Phone Number For Call Forwarding
Call forwarding Assign a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved. Forward Press the key shown. The pop-up menu opens: The message: "Set forward on to" is displayed with the last forwarding destination used and you are offered the following options: •... -
Page 61: Defining The Ring Duration Before Call Forwarding On No Reply
Call forwarding Uncond’l: 3339 (deactivated is the default setting) Busy: 3335 No reply ({1}s): 3336 and confirm your selection. Here for example Uncond’l. Select and confirm the option shown. Call forwarding is activated. This type of Turn on: call forwarding is deactivated with Turn off. -
Page 62: Call Forwarding By Call Type
Call forwarding Call forwarding by call type If use of system-assisted functions has been enabled by administrator and the Ext/int Forwardingfunction activated, call forwarding by cal type functionality will be available to you. Forwarding in this case is dependent on the forwarding type and additionally on the call type. -
Page 63: Using Call Forwarding
Call forwarding Using call forwarding The following functions are available for activating and deactivating call forward- ing and configuring it in accordance with your requirements: • ”Activating or deactivating immediate call forwarding” Page 63 • ”Saving destination phone numbers for call forwarding” Page 64 ... -
Page 64: Saving Destination Phone Numbers For Call Forwarding
Call forwarding Saving destination phone numbers for call forwarding You can alternatively enter the call forwarding settings via the user menu Page 79) or also using the WBM interface Page 198. Forward Press the key shown. The pop-up menu opens. The message: "Set forward on to"... -
Page 65: Preconfiguring Or Changing Destination Phone Numbers
Call forwarding If the destination phone numbers for Any Call are assigned or changed, this call forwarding has priority and both external and internal calls are forwarded to this destination phone number. Settings Press the illuminated key to open the call view. Call forwarding for the selected call type is activated. -
Page 66: Copying And Pasting Destination Phone Numbers
Call forwarding Copying and pasting destination phone numbers The current destination phone number for a call type is copied. For example, the current destination phone number for Any Call should also become the current destination phone number for Internal. Forward Press the key shown. -
Page 67: Assigning A Destination Phone Number To A Call Type
Call forwarding Assigning a destination phone number to a call type Prerequisite: At least one destination phone number has already been saved. Forward Press the key shown. The pop-up menu opens: Select and confirm the option shown. Edit call forwarding? Select and confirm the forwarding type (here for instance Unconditional). -
Page 68: Call Forwarding Chain
Call forwarding You can also activate all three call types. The call type Any Call has priority in this case and all calls are forwarded to the defined destination phone number. Call forwarding for the call types External and Internal can be activated at the same time. -
Page 69: Programmable Keys
Programmable keys Programmable keys The phone features a range of functions that can, if required, be stored on pro- grammable keys. The phone comes with three preprogrammed programmable keys - Forward, Pick up and DND. All of which can be programmed on two separate levels. To one of the keys you should assign the "Shift"... -
Page 70: Programming A Key
Programmable keys Programming a key You can also configure this setting via the WBM interface Page 198. Access the programming mode Directly via the function key Prerequisite: Must be activated by administrator. Press and hold one of the three keys Forward, Pick up or DND, which is to be as- signed a function, until the programming prompt is displayed. -
Page 71: Select Key To Be Programmed
Programmable keys Select key to be programmed Select and confirm the option shown to program the first level. Normal Select and confirm the option shown to program the second level. Shifted Select and confirm the required function in the list (e. g. Do not disturb). Do not disturb Select and confirm the option shown. -
Page 72: Feature Toggle
Programmable keys Feature toggle You can also program keys via the WBM interface Page 198. Only available for hunt group functions ( Page 152). Press and hold one of the three keys Forward, Pick up or DND, which is to be as- signed the function, until the programming prompt is displayed. -
Page 73: Configuring A Fixed Forwarding Key
Programmable keys Configuring a fixed forwarding key You can also program keys via the WBM interface Page 198. Press and hold one of the three keys Forward, Pick up or DND, which is to be as- signed a function, until the programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (consult your ad- ministrator about the current setting). -
Page 74: Configuring A Variable Call Forwarding Key
Programmable keys Configuring a variable call forwarding key With the "Variable call forwarding" key you can. • Immediately activate or deactivate the call forwarding for "All calls" Page 57 • Edit the call forwarding Page 58 The Forward key should be used ideally. You can also program keys via the WBM interface Page 198. -
Page 75: Using Programmed Keys
Programmable keys Using programmed keys The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. Press one of the three keys Forward, Pick up or DND with the saved contact. -
Page 76: Resetting Programmable Keys
Programmable keys Resetting programmable keys Here you can reset keys you configured back to factory settings (see also Page 186). Settings Press the key shown. Select and confirm the option shown. Settings Confirm. User if nec.j Enter and confirm the user password. Select and confirm the option shown to switch to the Reset user data menu. -
Page 77: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signalled. "Deflect" must be al- lowed. Select and confirm the option shown. Deflect If a destination phone number is stored ( Page 77), you can select and confirm 089008844 ... -
Page 78: Rejecting A Call
Enhanced phone functions Entering a destination phone number is not mandatory when call deflec- tion is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored. Deflecting to a DSS number A call can be deflected to a direct station selection (DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your ad- ministrator... -
Page 79: Configuring Call Forwarding
Enhanced phone functions Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key Page 57). You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. -
Page 80: Setting Alerts
Enhanced phone functions Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). You can also configure this setting via the WBM interface Page 198. ... -
Page 81: Placing A Call On Hold
Enhanced phone functions Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to pre- vent the other party overhearing a conversation with a colleague in the same room. Prerequisite: You are conducting a call. Select and confirm the option shown in the connections’s context menu. - Page 82 Enhanced phone functions Held call wait status After placing a call on hold, you can replace the handset and then decide whe- ther to retrieve the call or disconnect. Prerequisite: You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode.
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Page 83: Activating/Deactivating The Hold Reminder Tone
Enhanced phone functions Activating/deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User if nec.j Enter and confirm the user password. - Page 84 Enhanced phone functions Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 3, that is, the reminder is output after three minutes. The maximum value is 99 minutes.
- Page 85 Enhanced phone functions Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call manually on hold and hang up. • You are conducting a consultation call and the second call partner hangs up. •...
- Page 86 Enhanced phone functions Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the WBM interface Page 198. Settings Press the key shown.
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Page 87: Call Waiting (Second Call)
Enhanced phone functions Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The call- er hears the on-hook signal while you hear a call-waiting signal tone. A bell ap- pears on the display and next to it the phone number of the caller is shown. You can ignore or accept the second call. - Page 88 Enhanced phone functions Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( Page 90). Select and confirm the option shown. Ignore? The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.
- Page 89 Enhanced phone functions Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( Page 90). Select and confirm the option shown. Deflect? If a destination phone number is stored ( Page 77), you can select and confirm ...
- Page 90 Enhanced phone functions Allowing call waiting If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call. You can also configure this setting via the WBM interface Page 198. ...
- Page 91 Enhanced phone functions Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the WBM interface Page 198. Settings Press the key shown.
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Page 92: Transferring A Call
Enhanced phone functions Transferring a call You can transfer your current call to another party with or without consultation. Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected ( Page 94). Transfer without consultation You can choose between easy transfer via Transfer key or blind transfer via menu. -
Page 93: Transferring With Consultation
Enhanced phone functions Transferring with consultation You can announce a call to a recipient before transferring it. You again can choose between easy transfer via Transfer key or transfer via menu. Easy transfer Transfer Press the key shown. Enter the phone number of the second party to whom you want to transfer the call and confirm. - Page 94 Enhanced phone functions Allowing call transfer You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User if nec.j Enter and confirm the user password.
- Page 95 Enhanced phone functions Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. You can also configure this setting via the WBM interface Page 198. Settings Press the key shown.
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Page 96: Cti Calls
Enhanced phone functions CTI calls Beep on auto-answer Speakerphone mode automatically activates on your phone if you use a CTI ap- plication such as Outlook to dial a number when Auto-answer is active. If Auto- answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. - Page 97 Enhanced phone functions Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. Prerequisite: The option was programmed by your administrator.
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Page 98: Making Calls
Enhanced phone functions Making calls Dialling with the DDS key You can program frequently used phone numbers on programmable keys Page 69). If you press a direct destination selection key briefly, the associat- ed contact or phone number appears and dialling is initiated. Prerequisite: A direct destination key is programmed Page 69. - Page 99 Enhanced phone functions Messages Press the key shown. If the "Voice mail" menu is displayed immediately, press the Back key to return to the next higher menu. Select and confirm the option shown. Calls Select and confirm the option shown. Dialled Select and confirm the appropriate list entry.
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Page 100: Using Autodial Delay
Enhanced phone functions Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number’s last digit. The autodial delay can be used: • when dialling in idle mode • Consultation • when transferring an answered call. The delay can be reduced by performing one of the following activities: •... - Page 101 Enhanced phone functions Settings for autodial delay The setting does not affect automatic emergency number dialling. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when di- alling with the handset on hook.
- Page 102 Enhanced phone functions Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialling is rejected. The caller then hears the busy signal. You can also configure this setting via the WBM interface Page 198.
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Page 103: Conference
Enhanced phone functions Conference Local conference This type of conference is also referred to as a three-party conference. It in- volves up to three participants. Prerequisite: You are conducting a consultation call Page 48 or have accept- ed a second call Page 87, and the conference function is active Page 104. - Page 104 Enhanced phone functions Ending a local conference Prerequisite: The "”Allowing joining in a local conference” Page 105" func- tion is activated. Select and confirm the option shown in the menu. Both call partners remain con- Exit Conf? nected. You are disconnected from the conference call. Speaker Replace the handset or, if you are in speakerphone mode, press the loudspeak- er key.
- Page 105 Enhanced phone functions Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the WBM interface Page 198.
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Page 106: System-Based Conference
Enhanced phone functions System-based conference This type of conference is also referred to as a large conference. It can include from 3 up to 16 parties (depending on the setting in OpenScape Voice). Prerequisite: You are conducting a consultation call Page 48 or you have ac- ... -
Page 107: Leaving A Conference
Enhanced phone functions Add party Prerequisite: You are conducting a consultation call and the conference is on hold. Conference Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current partici- pants are now displayed. -
Page 108: Phonebooks And Call Lists
Phonebooks and call lists Phonebooks and call lists Personal directory The personal directory is restricted to 100 entries. If you have configured a key for the local personal directory, you can also open the phonebook using this key Page 69). ... -
Page 109: Deleting A Contact
Phonebooks and call lists Deleting a contact You can delete contacts more conveniently via the WBM interface Page 198. Settings Press the key shown. Confirm to open the local phonebook. Personal Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. -
Page 110: Searching For A Contact
Phonebooks and call lists Searching for a contact Settings Press the key shown. Confirm to open the local phonebook. Personal The last entry used is displayed on the screen. Angela, Merkel Enter the initial letter of the name you are searching for, for instance K. L5 (Abc) The first name found with the initial letter K is displayed after a short time. -
Page 111: Corporate Directory
Phonebooks and call lists Corporate directory The corporate directory is an LDAP database. It can be accessed via your net- work if access has been configured correctly by administrator. You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address. -
Page 112: Enhanced Editing Functions In The Phonebook
Phonebooks and call lists Enhanced editing functions in the phonebook Viewing entries Prerequisite: You found and selected an entry (see above). Select and confirm the option shown. All fields of the entry are displayed. Details Resetting the search fields Prerequisite: The search fields are listed. Select and confirm the option shown. -
Page 113: Quick Search
Phonebooks and call lists Quick search Settings Press the key shown. Select and confirm to open the corporate Phone book. Corporate Press the configured "Corporate" key for the corporate directory ( Page 69). E n t e r t h e n a m e (Abc) Enter the initial letter of the name you are looking for, for instance "K". - Page 114 Phonebooks and call lists Rule list: Character Description Searches for the exact string before the special character. You can enter the first and last name separated by a comma. A search is carried out for the last name (possibly using a wildcard) and the "first"...
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Page 115: Call Lists
Phonebooks and call lists Call lists For a detailed description of the different call lists, refer to Page 24. The func- tion must be activated in order to view and manage call lists Page 116, other- wise the menu option "Calls" is not offered. Dialling an entry Messages Press the key shown. -
Page 116: Call Journal
Phonebooks and call lists Call journal Activating/deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gain- ing information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by de- fault. -
Page 117: Logging Missed Calls
Phonebooks and call lists Logging missed calls This function has two entries, each with two options for managing missed calls: • Answered elsewhere • Delete entry All missed called intended for this line are logged and new missed calls are dis- played. -
Page 118: Making Calls With Multiple Lines
Making calls with multiple lines Making calls with multiple lines You can use your OpenScape Desk Phone IP 35G/35G Eco as a multi-line phone. If you have any questions regarding how to configure your OpenScape DeskPhone IP 35G phone as a multi-line phone, please contact your adminis- trator. -
Page 119: Making Calls
Making calls with multiple lines Using the line keys Press the flashing line key. Speakerphone mode. Confirm. Speakerphone mode. Accept? Making calls You must seize a line before you can make calls on a multi-line telephone. Trunk seizure can be configured on an individual basis. Your administrator can determine if the lines on your telephone can be automatically seized and with which priority. -
Page 120: Dialling The Last Dialled Number
Making calls with multiple lines Dialling the last dialled number Regardless of the line used, the last number dialled on your telephone is dis- played for redialling in the selected number’s context menu. ^ or Speaker Lift the handset or press speakerphone key. Press the required line key ( Page 119). -
Page 121: During Calls
Making calls with multiple lines During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you re- ceive calls on the same line, the phone operates in the same way as a single- line telephone: •... -
Page 122: Putting A Line On Hold
Making calls with multiple lines Putting a line on hold On a multiline telephone you can use the line keys to place calls on hold. Prerequisite: You are conducting a call. Press the call-line key. • The LED line key flashes. •... -
Page 123: Lines With Hot Or Warm Line Function
Making calls with multiple lines Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and second- ary line. The function is activated when on • The Primary line you pick up the phone’s handset or press the line or loudspeaker key •... -
Page 124: Connecting
Making calls with multiple lines Connecting A station of a line trunk group is on a call. It’s primary line is configured as a sec- ondary line on your phone. This line now has the status "busy." You can connect to the call by pressing the illuminated key for this line (see also Page 16). -
Page 125: Direct Station Selection Keys
Making calls with multiple lines Direct station selection keys Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. Calling a station directly You cannot use DSS if the user is on another call (flashing LED). -
Page 126: Call Pickup
Making calls with multiple lines Call pickup You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes. Indirect pickup Prerequisite: The auto-answer function must be deactivated Page 96. Press the DSS key. The call is routed to your primary line and rings. ^ or Speaker Lift the handset or press speakerphone key. -
Page 127: Deflecting A Call To A Dss Station
Making calls with multiple lines Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys. For informa- tion on the current setting, see Page 78. If you receive a call on one of your lines, you can immediately deflect it to the DSS station. -
Page 128: Settings For Multiline (Keyset)
Making calls with multiple lines Settings for MultiLine (Keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line • Ringtone on/off –... -
Page 129: Setting The Ringtone For Lines
Making calls with multiple lines Setting the ringtone for lines If special ringtones have been configured by service personal for lines, you can adjust these here to suit your requirements. You can also configure this setting via the WBM interface Page 198. -
Page 130: Line Preview
Making calls with multiple lines Selecting the pattern melody The following setting is only effective if you selected "Pattern" under the ringer option. Select and confirm the option shown and then select the required pattern melody Ringer melody=2 between 1 and 8 (e.g. 4). You will immediately hear the corresponding Ringer melody. -
Page 131: Rollover For A Line
Making calls with multiple lines Rollover for a line Your administrator can determine how rollover calls are to be signalled. Only the relevant line key blinks. You hear a special advisory tone via the currently active microphone and the corresponding line key blinks. The ringer melody set sounds briefly (approx. -
Page 132: Privacy/Security
Privacy/security Privacy/security Activating and deactivating the ringer Activating and deactivating the ringer permanently You can deactivate the ringer if you do not want to be disturbed by your phone ringing. The ringer can also be deactivated while the phone is ringing. Hold down the key in idle mode or even when it rings until the "Ringer off"... -
Page 133: Deactivating The Ringer Temporarily For Incoming Calls And Reactivating It
Privacy/security Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing, for example, you can deactivate the ringer temporarily and then activate it again. Press the key briefly. The ringer is deactivated. Now press the key again briefly. -
Page 134: To Allow Do Not Disturb (Dnd)
Privacy/security To allow Do Not Disturb (DND) You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User if nec.j Enter and confirm the User password. -
Page 135: Security
Privacy/security Security User password Your User password protects your individual configurations, including your lan- guage settings. You can also use the User password to lock your telephone Page 138. The administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings. - Page 136 Privacy/security Select and confirm the option shown. New user password Enter a new password (at least six characters) and confirm (text entry, see Page 18). Select and confirm the option shown. Confirm new user password Enter the new password again and confirm with OK. Select and confirm the option shown.
- Page 137 Privacy/security Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the WBM interface Page 198 or CTI applications that use a password prompt. ...
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Page 138: Phone Locking
Privacy/security Phone locking You can lock your phone to protect it against unauthorised access. In this way, no one can make calls or change your user settings unless they know your user password. If an emergency number has been entered on the phone by administrator, "emergency call"... - Page 139 Privacy/security Unlocking the phone The following is displayed: Phone locked. There are two options available for unlocking the phone: • User unlock • Admin unlock Select and confirm if you know the user password. You are prompted to enter User unlock? the user password.
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Page 140: Mobility
Mobility Mobility Prerequisite: Your phone is configured to support mobility by administrator. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility-enabled phone, the follow- ing scenarios are possible: Logging on and off at the same phone •... -
Page 141: Logging On And Off At The Same Phone
Mobility Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Logon via a key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Select from the idle display context menu ( Page 20) and confirm. -
Page 142: Logging Off From The Phone
Mobility Logging off from the phone Prerequisite: You are logged on as a mobility user. Logoff via key If a program key is configured for Mobility. Press the "Mobility" program key. Logon via the context menu Select and confirm Page 20 the option shown in the idle display context menu. ... -
Page 143: Logging On At Different Telephones
Mobility Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected. -
Page 144: Logging On With Forced, Delayed Logoff At A Remote- Phone
Mobility Logging on with forced, delayed logoff at a remote- phone If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key If a program key is configured for Mobility. -
Page 145: Openscape Voice Functions
OpenScape Voice functions OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line. Feature toggle key You can pick a programmable key and program it as a feature toggle key for ac- tivating the "make line busy"... -
Page 146: Making Anonymous Calls
OpenScape Voice functions Making anonymous calls Your administrator decides whether or not your caller ID (name and phone num- ber) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls. -
Page 147: Temporarily Activating Anonymous Calling For The Next Call
OpenScape Voice functions Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone, you can de- activate this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes Page 163). -
Page 148: Creating A List For Selective Calls
OpenScape Voice functions Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility. -
Page 149: For Call Rejection
OpenScape Voice functions For call rejection As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your adminis- trator knows how long this list may be in the OpenScape Voice used on site in your facility. -
Page 150: Anonymous Calls
OpenScape Voice functions Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was rejected. Lift the handset. -
Page 151: Using Abbreviated Dialling
OpenScape Voice functions Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator. -
Page 152: Hunt Group Functions
OpenScape Voice functions Hunt group functions To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group Page 39 and/or a hunt group. Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your admin- istrator. -
Page 153: Marking The Last Line In The Hunt Group Chain
OpenScape Voice functions Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset. -
Page 154: Reachability
OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites. The fea- tures for this are • Serial call • Parallel call Prerequisite: The administrator has configured the respective feature for your main number in OpenScape Voice. Serial call Managing number lists/activating serial call Before the serial call number can be activated, a serial call list much be created. -
Page 155: Parallel Call
OpenScape Voice functions Parallel call Managing number lists/activating parallel call Before the parallel call feature can be activated, a parallel call list must be cre- ated. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially. -
Page 156: Parking A Call
OpenScape Voice functions Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Call park You are conducting the call. Let the other party know, e.g. that you are trying to connect him. -
Page 157: Silent Monitoring
OpenScape Voice functions Silent Monitoring If this function has been configured by administrator and enabled for the desti- nation phone, you can join an active call of an internal station and listen in un- noticed (muted) or with the knowledge of the target station (active). Active silent monitoring Station A and B are on a call. -
Page 158: Muted Silent Monitoring
OpenScape Voice functions Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. internal station A Your phone internal or external station B • You can hear station A but cannot talk to him because he cannot hear you •... -
Page 159: One-Way Intercom And Two-Way Intercom Function
OpenScape Voice functions One-way Intercom and Two-way Intercom function With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist. -
Page 160: One-Way Intercom
OpenScape Voice functions One-way Intercom From your phone, you can directly call any team member whose telephone has a loudspeaker. One-way Intercom with variable input of member number Lift the handset. Enter the code for One-way Intercom (see code table Page 163) followed by ... -
Page 161: Announcing The Local Phone Number
OpenScape Voice functions Announcing the local phone number You can use this function in order, for example, to identify the phone number of a phone in a conference room if it is not indicated on the display. Lift the handset. Enter the code for "Announcing the local phone number"... -
Page 162: Picking Up Out-Of-Hours Calls
OpenScape Voice functions Picking up out-of-hours calls If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period. For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone. -
Page 163: Code Table For Openscape Voice Functions
OpenScape Voice functions Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table. Print this page as an overview. Function Code Description Making anonymous calls off Page 146 Making anonymous calls on Page 146 ... -
Page 164: Impact Levels
Impact Levels Impact Levels Communication in the PSN (Public Sector Network) is split into areas of different Impact Levels (IL). The Impact Level dictates how you as a user should conduct the telephone call in question. It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established. -
Page 165: Answering A Second Call
Impact Levels Answering a second call The phone rings with the defined ringtone for second calls with a lower IL. The caller is shown with a special icon and the advisory "Lower IL". Lift the handset. You can also answer the call if appropriate using the loudspeaker key or via the headset. -
Page 166: Conducting A Call With A Lower Impact Level
Impact Levels Conducting a call with a lower Impact Level If you have answered a call with a lower IL, this will be documented on the dis- play. Conducting a call You are connected with the partner from a lower Impact Level (IL) zone. The ad- visory "Lower IL"... -
Page 167: Individual Phone Configuration
Individual phone configuration Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions. You can also configure this setting via the WBM interface z Page 198. Settings Press the key shown. Select and confirm the option shown. -
Page 168: Date And Time
Individual phone configuration Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. You can also configure these settings via the WBM interface Page 198. ... - Page 169 Individual phone configuration Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User if nec.j Enter and confirm the user password. Select and confirm the option shown. Date and time? Select and confirm the option shown. The time set is displayed. Daylight saving = No Confirm.
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Page 170: Automatic Daylight Saving Time
Individual phone configuration Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. -
Page 171: Date Display Format
Individual phone configuration Date display format You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User if nec.j Enter and confirm the user password. -
Page 172: Audio
Individual phone configuration Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Headset • Handsfree • Rollover You can also configure this setting via the WBM interface Page 198. Example: Handset: Settings Press the key shown. -
Page 173: Settings
Individual phone configuration Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . You can also configure this setting via the WBM interface Page 198. - Page 174 Individual phone configuration Pattern melody You can also configure this setting via the WBM interface Page 198. Prerequisite: You have choosen the "pattern" ringtone, see Page 173. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown.
- Page 175 Individual phone configuration Pattern sequence You can also configure this setting via the WBM interface Page 198. Prerequisite: You have choosen the "pattern" ringtone, see Page 173. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown.
- Page 176 Individual phone configuration Headset socket Enter the type of headset here. You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User if nec.j Enter and confirm the user password.
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Page 177: Special Ringers
Individual phone configuration Special ringers This feature allows up to four different incoming call types to have a special ring- tone so you will hear different ringtones when receiving a call depending on who is calling. You can assign special ringtones to following call types: •... - Page 178 Individual phone configuration Settings for the "Pattern" ringtone type If you selected "pattern" as the ringtone type, you can make further settings for the pattern melody and pattern sequence: Select and confirm the option shown. Pattern melody Select the required pattern melody between 1 and 8 (e. g. 4). You will immedi- ately hear the corresponding Ringer melody.
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Page 179: Tone And Indication With An Unsecured Voice Connection
Individual phone configuration Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection"... -
Page 180: Key Click
Individual phone configuration Key click You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound. You can also configure this setting via the WBM interface Page 198. -
Page 181: Setting The Language And Country
Individual phone configuration Setting the language and country Selecting a language Use this menu option to select the language for operator prompting. You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. - Page 182 Individual phone configuration You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Cymraeg 7. Dansk 8. Deutsch 9. Eesti keel 10.English 11. English(US) 12.Español 13.Français 14.Hrvatski 15.Italiano 16.Latviešu Valoda 17.Lietuviø Kalba 18.Magyar 19.Nederlands 20.Norsk...
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Page 183: Country-Specific Settings
Individual phone configuration Country-specific settings Adapt your phone settings to suit the relevant country-specific conditions (for example, transmission parameters). You can also configure this setting via the WBM interface Page 198. Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. -
Page 184: Alarm On Changing The Il
Individual phone configuration Alarm on changing the IL If a call switches from a higher to a lower IL (Impact Level), this will be indicated by the pop-up text Changing the IL. You can also configure this setting via the WBM interface Page 198. -
Page 185: Network Information
Individual phone configuration Network information This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the WBM interface. It also provides real-time data about the network activity of the phone. Settings Press the key shown. -
Page 186: Resetting User Data
Individual phone configuration Resetting user data The following user-specific settings changed via the phone menu or the WBM interface can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists –... -
Page 187: Call Recording
Call recording Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants. You should configure a recording button in order to simplify handling of manual call recording Page 69. -
Page 188: Explanations Of Recording
Call recording Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application. •... -
Page 189: Enhanced Functions
Call recording Enhanced functions: 1. A conference can be set up or cleared down during recording. 2. A consultation can be performed during recording. 3. Call transfer is also available during recording. 4. A second call can be accepted during recording. The following features are not supported: 1. -
Page 190: Manual Call Recording
Call recording Manual call recording Activating or deactivating call recording when the telephone is in idle mode. Prerequisite: Manual mode is selected. The recording button is configured and indicates the status. Select the option shown in the telephone's context menu to enable the option. Recording on or disable the option. -
Page 191: Controlling Call Recording
Call recording Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are conducting a call. Recording has not started. The recording button LED is not lighting. You are conducting a call (see also Page 188). -
Page 192: Consultation During Call Recording
Call recording Consultation during call recording Prerequisite: You are conducting a call. Recording has started. The recording button LED is lighting. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. The recording is paused while you initiate the consultation. -
Page 193: Call Recording While Alternating
Call recording Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting. You are connected with the second party. You hear a beep and the recording symbol is shown in the line for the second call. -
Page 194: Setting Up A Conference During Recording
Call recording Setting up a conference during recording Prerequisite: You are conducting a consultation call Page 48 or you have ac- cepted a second call Page 87 and the "System conference" feature was con- figured by the administrator. Recording has started. The main call is placed on hold. -
Page 195: Your Call Is Included In A Conference During The Recording
Call recording Your call is included in a conference during the recording. Prerequisite: You are conducting a call that is being recorded. You are to be in- cluded in a conference by your call partner. You are placed on hold while the conference is being set up. -
Page 196: Diagnostic Information
Diagnostic information Diagnostic information This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Settings Press the key shown. Select and confirm the option shown. Settings Select and confirm the option shown. User Enter and confirm the user password. - Page 197 Diagnostic information Diagnostic.information route.1.mask: None route.2.ip: None route.2.gateway: None route.2.mask: None mac-address: 0001e32c680c discovery.mode: Manual dhcp.reuse: Nein lan.port.type: pc.port.status: None pc.port.type: pc.port.autoMDIX: Nein vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling: None qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signalling: lldp.med.operation:...
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Page 198: Web Interface (Wbm Interface)
Web interface (WBM interface) Web interface (WBM interface) General You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by administrator. Calling up the WBM interface For more information on the IP address, the web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"... -
Page 199: User Pages
Web interface (WBM interface) User pages The WBM interface homepage opens once you have entered and confirmed the phone’s IP ad- dress. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. -
Page 200: User Menu
Web interface (WBM interface) User menu All settings that you can make via the web interface’s user menu can also be made via the phone’s user menu User Pages User login V Page 135 Date and Time – Local time V Page 168 ... - Page 201 Web interface (WBM interface) – to V Page 60 – Direct destination V Page 57 – Forward on no reply allowed V Page 60 – to V Page 60 – Direct destination V Page 57 –...
- Page 202 Web interface (WBM interface) – Key click – Volume – Off – Low – Medium – High – Keys – Keypad only – All keys Locality – Country V Page 183 – Language V Page 181 – Date format V Page 171 ...
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Page 203: Fixing Problems
Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with colouring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •... -
Page 204: Labeling Keys
• With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.unify.com/wiki/KLT • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use. -
Page 205: Local User Menu
Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the Settings key. On the Settings tab, select the User menu option. You are prompted to enter the User password Page 135. ... - Page 206 Local user menu – Ringer melody = 2 Page 174 –1? –2? –3? –4? –5? –6? –7? –8? –Return? – Ringer tone sequence= 1 Page 175 –1? –2? –3? –4? –5? –6? –Return? – Room character = Normal Page 173 ...
- Page 207 Local user menu –Save & Exit –Exit (Discard Changes) – Special 1 –Available? –Ringtone? –Pattern melody? –Pattern sequence? –Save & Exit –Exit (Discard Changes) – Special 2 –Available? –Ringtone? –Pattern melody? –Pattern sequence? –Save & Exit –Exit (Discard Changes) – Special 3 –Available? –Ringtone? –Pattern melody?
- Page 208 Local user menu –Default destination = Page 77 –Deflect to DSS = Yes/No Page 78 –Save & Exit –Exit (Discard Changes) – Forwarding? (call forwarding by type, see Page 62) –Settings? – Any call: 12345 Page 60 ...
- Page 209 Local user menu – Audible alerts = No Page 80 – On? – Return? – Forwarding party = Display last Page 68 – Display first? – Display last? – Return? – Save & Exit – Exit (Discard Changes) –...
- Page 210 Local user menu –12? –13? –14? –15? –Return? – Hold and hang-up = Yes Page 85 –Yes –No – Music on hold = Yes Page 86 –No? –Return? – Allow conferences =Yes Page 104 –No? –Return? – Secure call alert = Yes Page 179 ...
- Page 211 Local user menu – Include – Return? –Delete entry = When called – Manually – Return? –Save & Exit –Exit (Discard Changes) – Return? Phone? – Display? – Contrast = Page 167 – Save & Exit – Exit (Discard Changes) –...
- Page 212 Local user menu – 24 hour? – 12 Hour (AM/PM)? – Return? – Save & Exit – Exit (Discard Changes) Security? – Change user password? Page 135 – Current password = – New user password = – Confirm New user password = –...
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Page 213: Key Functions
Local user menu Key functions Normal You can program the following functions on the Normal of the function keys: • Selected dialling • Repeat dialling • CF unconditional • CF no reply • CF busy • CF unconditional - any •... - Page 214 Local user menu Shifted You can program the following functions on the Shifted of the function keys: • Selected dialling • Repeat dialling • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Show phone screen •...
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Page 215: Index
Index Index Call forwarding information ........120 Call list ..............55 Call lists ............108 Call log ..............24 Numerics Call recording alternating ............193 2nd alert ..............43 automatic ............189 AutoStart ............. 190 call types ............. 188 conference ............194 consultation ............ - Page 216 Index Date and time ............168 Idle mode ..............20 Date format ............171 Immediate dialing ..........47 Daylight saving ............168 Important information ..........4 Deleting entries ............117 Incoming calls Destination phone number ........57 multi-line .............. 118 Dial plan ............100 Intercom ..............
- Page 217 Index Normal dialing ............47 Quick search ............113 One-way Intercom ..........159 Reachability ............154 Open listening ............37 Redial ............... 48 OpenScape Voice ..........145 Redialing "last caller redial" function ........48 multi-line .............. 120 accepting anonymous calls ......... 150 Repdial keys ............
- Page 218 Index Unlocking the phone ..........139 Variable call forwarding ........57 User interface OpenScape Desk Phone IP 35G ......13 User password ............135 Using Ethernet switches ........... 30 Warm line ..............47 Using network ports more efficiently ......30 for lines ............... 123 Web interface ..........198...
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