Call Waiting (Second Call) - Unify OpenScape Desk Phone IP 55G User Manual

Enhanced phone functions 107

Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The call-
er hears the on-hook signal while you hear a call-waiting signal tone. 
You can reject or accept the second call. Before you accept the second call, you
can end the first call or place it on hold for subsequent retrieval.
You can also block the second call or the signal tone Page 109.

Answering a second call
Prerequisite: You are conducting a call and call waiting is allowed Page 109.

Select the softkey to confirm
Accept
You can talk to the second party.
The connection to the first party is on hold.
You can still
• toggle between the first and second call or
• put on hold and retrieve the second and first call alternately Page 71 or

• initiate a conference
Consultation call from second call
If the second call is your active call you can initiate a consultation call from it.
Prerequisite: The administrator must have approved the consultation in the
second call.
From a consultation call in the second call you can
• initiate a conference
• toggle between the second call and a consultation call
• put on hold and retrieve the second and consultation call successively
Page 71

• transfer a call
• disconnect the calls again
During a consultation in the second call, the first call is parked and can only be
unparked if the consultation or second call was ended or these calls were con-
nected.