Unify OpenScape 35 G HFA User Manual
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Unify OpenScape 35 G HFA User Manual

Desk phone
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OpenScape Desk Phone IP 35 G HFA
OpenScape Business
User Guide
A31003-D3530-U101-1-7619

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Summary of Contents for Unify OpenScape 35 G HFA

  • Page 1 OpenScape Desk Phone IP 35 G HFA OpenScape Business User Guide A31003-D3530-U101-1-7619...
  • Page 2 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

  • Page 3: Important Information

    Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

  • Page 4: Location Of The Telephone

    An update action is indicated by messages on the display and/or by flashing LEDs. Product support on the Internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 5: Table Of Contents

    Contents Contents Important information ....... . . 3 Trademarks ..............3 Location of the telephone .
  • Page 6 Contents Redialing a number ............26 Rejecting calls .
  • Page 7 Contents Programming the function keys ......55 Configuring function keys ........... . . 55 Overview of functions.
  • Page 8 Contents Phonebooks ........80 Personal phonebook .
  • Page 9 Contents Individual phone configuration ..... . . 103 Setting contrast ............103 Audio .

  • Page 10: General Information

    Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. Service The Unify service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.

  • Page 11: Intended Use

    General information Intended use The OpenScape Desk Phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unintended. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.

  • Page 12: Multi-Line Telephone, Executive/Secretary Functions

    General information Multi-line telephone, executive/secretary functions Your OpenScape Desk Phone IP 35 G is a "multi-line telephone". This means that multiple lines can be configured by your administrator, which is not the case with single-line phones. Each line is assigned an individual phone number that you can use to make and receive calls. The programmable keys function as line keys on multi-line phones Page 87.

  • Page 13: Getting To Know The Openscape Desk Phone

    Getting to know the OpenScape Desk Phone Getting to know the OpenScape Desk Phone The following sections describe the most frequently used controls and displays. The user interface of your OpenScape Desk Phone IP 35G...
  • Page 14 Getting to know the OpenScape Desk Phone You can make and receive calls as normal using the handset. The display provides intuitive support for telephone operation (two lines with up to 33 characters each). The function keys (cannot be reprogrammed) allow you to call up the following frequently used functions during a call: Messages: Open the mailbox Page 17.

  • Page 15: Navigation Keys

    Getting to know the OpenScape Desk Phone Navigation keys This control allows you to move between input fields, navigate in lists and menus or open the idle menu. You use the OK button to confirm options and launch functions: Functions when key is pressed Open the idle menu Page 16 or browse back in the menu.

  • Page 16: Dialpad

    Getting to know the OpenScape Desk Phone Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols.

  • Page 17: Mailbox

    Getting to know the OpenScape Desk Phone Mailbox Depending on your communication platform and its configuration (consult your administrator), you can use the Messages key to access messages from services such as HiPath Xpressions in addition to messages received. Messages You can send short text messages to individual internal stations or groups.

  • Page 18: Call List

    Getting to know the OpenScape Desk Phone Call list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (consult your administrator). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The oldest entry not yet deleted in the list is displayed first.

  • Page 19: Menu

    Getting to know the OpenScape Desk Phone Menu Use the Settings menu key to access the following options: • Program/Service menu for your communication system • Personal (local phonebook) • Corporate (corporate directory) • User (local telephone settings for users) •...

  • Page 20: Telephone User Menu

    Getting to know the OpenScape Desk Phone Telephone user menu You can configure settings for your OpenScape Desk Phone here. Opening the user menu To access: Press the Settings key. Select the "User" option with the keys and confirm with If necessary, enter the user password Page 108.

  • Page 21: Ports On The Underside Of The Phone

    Getting to know the OpenScape Desk Phone Ports on the underside of the phone Network switch Handset Headset Country-specific cable Power supply unit (if necessary) Using network ports more efficiently The OpenScape Desk Phone IP 35G has a built-in Ethernet switch. This means that you can con- nect a PC to the LAN directly via the phone.

  • Page 22: Basic Functions

    Basic functions Basic functions Please read the introductory chapter "Getting to know the OpenScape Desk Phone IP" Page 13 carefully before performing any of the steps described here on your phone. Accepting a call Special default ring signaling is set for your telephone: •...

  • Page 23: Accepting A Call Via The Loudspeaker

    Basic functions Accepting a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works best at a low receiving volume. • The ideal distance between the user and the telephone in speakerphone mode is about 50 cm (approx.

  • Page 24: Switching To The Handset

    Basic functions Switching to the handset Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. Proceed with your call. Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

  • Page 25: Making Calls

    Basic functions Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number The called party does not answer or is busy: Replace the handset. On-hook dialing Internal calls: Enter the phone number. External calls: Enter the external code and the phone number Your system may also be programmed so that you have to press the "internal"...

  • Page 26: Dialing With Repdial Keys

    Basic functions Dialing with repdial keys Prerequisite: You have saved a number on a repdial key Page 59. Press the key with the saved number If the number is saved at the second level, press the "Shift" key first. You can also press the repdial key during a call and automatically initiate a callback Page 27.

  • Page 27: Calling A Second Party (Consultation)

    Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm the option shown. Consultation? Call the second party Return to the first party, the second party does not answer: Confirm the option shown.

  • Page 28: Forwarding Calls

    Basic functions Forwarding calls Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.

  • Page 29: Using Call Forwarding No Reply (Cfnr)

    Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by administrator) or that are received while another call is ongoing can be automatically forwarded to a specified telephone. Settings Open the menu Page 19.

  • Page 30: Call Forwarding In The Event Of Telephone Failure (Cfss)

    Basic functions Call forwarding in the event of telephone failure (CFSS) If configured (consult your administrator), you can define an internal or external call forwarding destination that activates in the event of telephone failure. Settings Open the menu Page 19. Select and confirm the option shown.

  • Page 31: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (consult your administrator), you can forward calls to your assigned multiple subscriber number MSN (DID number) directly within the carrier network.

  • Page 32: Using Callback

    Basic functions Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback: •...

  • Page 33: Viewing And Deleting A Saved Callback

    Basic functions Viewing and deleting a saved callback Open the idle menu Page 16. Select and confirm the option shown View callbacks? Select and confirm to display additional entries. Next callback? Deleting a displayed entry Confirm the option shown. Delete? Ending retrieval Select and confirm the option shown.

  • Page 34: Enhanced Phone Functions

    Enhanced phone functions Enhanced phone functions Accepting calls Picking up a specific call for your colleague You hear another telephone ring. Settings Open the menu Page 19. Select and confirm the option shown. Program/Service? Select and confirm the option shown. More features? Select and confirm the option shown *59=Pickup - directed?

  • Page 35: Using The Speakerphone

    Enhanced phone functions Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode.
  • Page 36 Enhanced phone functions Opening the door from your telephone during a call from the entrance telephone Confirm the option shown. Open door? Opening the door from your telephone without calling the entrance telephone Settings Open the menu Page 19. Select and confirm the option shown. Program/Service? Select and confirm the option shown.

  • Page 37: Making Calls

    Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (consult your administrator), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. Internal calls: Enter the phone number.

  • Page 38: Using The Caller List

    Enhanced phone functions Using the caller list Detailed information as well as a sample display entry are provided on Page 18. Retrieving the caller list Prerequisite: Your administrator has set up a caller list for your telephone. Open the idle menu Page 16.

  • Page 39: Calling A Subscriber From The Personal Phonebook

    Enhanced phone functions Calling a subscriber from the personal phonebook Settings Open the menu Page 19. Select and confirm to open the local phonebook. Personal Select and confirm the relevant entry. The connection is set up (see also Niels, Bohr Page 80).

  • Page 40: Using The Ldap Directory From The System Phonebook

    Enhanced phone functions The entry you wish to dial appears on the screen Select and confirm the option shown Call? Using the LDAP directory from the system phonebook If configured (consult your administrator), you can search for directory data in the LDAP database via the system phonebook of the communication system and dial the number of any subscriber you find there.
  • Page 41 Enhanced phone functions The result is displayed If only one name is found, it is displayed. Confirm the option shown. Call? If several names are found (max. 50), the first name is displayed. Vol.+ or Vol.- Scroll to the next or previous entry. Confirm the option shown.

  • Page 42: Making Calls Using System Speed-Dial Numbers

    Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your administrator). Settings Open the menu Page 19. Select and confirm the option shown. Program/Service? Select and confirm the option shown *7=Use speed dialing? Enter a three-digit speed-dial number Suffix dialing if nec.

  • Page 43: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions If you make a mistake: Select and confirm the option shown. This deletes all numbers entered. Previous? Confirm the option shown. Next? Select and confirm the option shown. Change? Select and confirm the option shown. Delete? Select and confirm the option shown. Exit? Talking to your colleague with a speaker call You can make a speaker announcement through a loudspeaker if connected...

  • Page 44: Talking To Your Colleague With Discreet Calling

    Enhanced phone functions Talking to your colleague with discreet calling If this function has been configured (consult your administrator), you can join an ongoing call conducted by an internal user on a system telephone with display. You can listen in unnoticed and speak to the internal user without being over- heard by the other party (discreet calling).

  • Page 45: Assigning A Station Number (Not For U.s.)

    Enhanced phone functions Assigning a station number (not for U.S.) If this function has been configured (consult your administrator), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party's display.

  • Page 46: During A Call

    Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are conducting another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.

  • Page 47: Preventing And Allowing Call Waiting

    Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (consult your administrator), you can prevent or allow a second call Page 46 from being signaled by automatic camp-on during an ongoing call. Settings Open the menu Page 19.

  • Page 48: Parking A Call

    Enhanced phone functions Parking a call You can park up to ten internal and/or external calls. Parked calls can be displayed and picked up on another telephone. This feature is useful, for example, if you want to continue a call at another phone. Prerequisite: You are conducting a call.

  • Page 49: Holding External Calls

    Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 55, you can put external calls on hold. All other stations can then pick up the call on the assigned line. Hold Press the key shown. The message of the relevant trunk appears (e.g.

  • Page 50: Conducting A Conference

    Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference.

  • Page 51: Activating Tone Dialing/Dtmf Suffix Dialing

    Enhanced phone functions Removing parties from the conference Select and confirm the option shown. The first party is displayed. View conf parties? Confirm as often as required until the desired party appears. Next? Select and confirm the option shown. Remove party? If a participant who was connected to the conference via an unencrypted line leaves, the conference remains unsecured.

  • Page 52: Recording A Call

    Enhanced phone functions Recording a call If configured (consult your administrator for details), you can record an active call. Prerequisite: You are on a call, the "Recording" key is configured Page 55. Press the "Recording" key. The LED lights up. You and the other party hear an announcement that recording has started and as long as recording is still running, you hear an acoustic signal approx.

  • Page 53: Sending A Trunk Flash

    Enhanced phone functions Sending a trunk flash To activate ISDN-type services and features through the network carrier's analog trunks or those of other communication platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.

  • Page 54: Using Night Answer

    Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by your administrator (= standard night answer service) or by you (= temporary night answer service).

  • Page 55: Programming The Function Keys

    Programming the function keys Programming the function keys You can program frequently used functions, station numbers or procedures onto the function keys on your OpenScape Desk Phone IP 35 G or key module. Configuring function keys Please see also the information on Page 15.

  • Page 56: Overview Of Functions

    Programming the function keys Overview of functions The functions are split into the following menus: • Destinations • Control Relay • PIN and Authorization • Calls • More Features The available functions depend on your configuration. If a function is missing, consult your administrator.
  • Page 57 Programming the function keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward line: Flashing slowly - your line is a call forwarding destination.

  • Page 58: Programming A Procedure Key

    Programming the function keys Programming a procedure key Numbers and functions that require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant administrator must have granted the appropriate authorization. For example the function "Associated dialing" Page 45 together with the required input (phone number of the phone for which the call is to be made + phone number to be dialed) can be saved on a key.

  • Page 59: Configuring Repdial Keys

    Programming the function keys Configuring repdial keys You can also program internal and external station numbers at the second level. The LED function is not available for internal station numbers at the second level. A "Shift" key Page 55 has to be configured in order to program the second level.

  • Page 60: Displaying And Assigning Call Charges

    Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your administrator must request this option from the network operator.

  • Page 61: Dialing With Call Charge Assignment

    Displaying and assigning call charges Select and confirm the option shown. Add'l information Select and confirm the option shown. Exit Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your administrator has defined account codes for you. Settings Open the menu Page 19.

  • Page 62: Privacy/Security

    Privacy/security Privacy/security Voice encryption Please see also the explanations on Page 11. Displaying status in call mode During calls, you can check if your call is secure. If a key is configured with the "Security call status" function, this illuminates if the call is secure.

  • Page 63: Notes On Voice Encryption

    Privacy/security Notes on voice encryption Your administrator can define in the communication system whether and how you are notified of unencrypted calls. You will then receive a warning tone and/ or a message on the display when you accept a call, accept a consultation call or are connected to a conference.

  • Page 64: Activating/Deactivating "Do Not Disturb

    Privacy/security Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external callers are connected to another phone, which you can specify (consult your administrator). Activating Open the idle menu Page 16.

  • Page 65: Monitoring A Room

    Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Settings Open the menu Page 19.

  • Page 66: Locking The Telephone To Prevent Unauthorized Use

    Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from accessing certain functions on your phone during your absence, for example you can prevent external phone numbers being dialed or your mailbox being accessed. Consult your administrator to determine which functions are locked.

  • Page 67: Saving Your Pin Code

    Privacy/security Saving your PIN code Enter a PIN code to use the functions • for locking the telephone to prevent unauthorized use Page 66 • for using another telephone like your own Page 71 You can save this code. Settings Open the menu Page 19.

  • Page 68: More Functions/Services

    More functions/services More functions/services Appointment reminder function You can configure your phone to call you to remind you about appointments Page 69. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment.

  • Page 69: Using Timed Reminders

    More functions/services Using timed reminders Prerequisite: You have saved a reminder Page 68. The saved time arrives. The phone rings. The appointment time is displayed. Reminder at 1200 Speaker Press the key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted.

  • Page 70: Viewing And Editing Incoming Messages

    More functions/services Viewing and editing incoming messages Pay attention to the notes on Page 17. Messages The LED lights up. Press the key shown. Confirm the option shown. View messages? The sender's caller ID appears on the display. Confirm the option shown. Message sent? The text message appears on the display.

  • Page 71: Deleting Advisory Messages

    More functions/services Deleting advisory messages Open the idle menu Page 16. Select and confirm the option shown. Advisory msg. off? Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you programmed a key with "View number of calls"...

  • Page 72: Using A Mobile Phone Number At A Random Phone

    More functions/services Using a mobile phone number at a random phone You can program a mobile phone number that was set up especially for you by your administrator at a system-based OpenScape Desk Phone of your choice. The original "guest telephone" setting is deactivated. The mobile phone number remains available until you log off from the "guest telephone".

  • Page 73: Moving The Connection To The Next Telephone

    More functions/services Moving the connection to the next telephone If you want to move your connection from the first "guest telephone" to a second "guest telephone", log on to the second "guest telephone" in the usual fashion (see Page 72). The message "Log off successful"...

  • Page 74: Resetting Services And Functions (System-Wide Cancelation For A Telephone)

    More functions/services Resetting services and functions (system-wide cancelation for a telephone) A general reset procedure is available for initiated functions. The following functions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on • Hunt group off •...

  • Page 75: Using System Functions From Outside Disa (Direct Inward System Access)

    More functions/services Using system functions from outside DISA (Direct Inward System Access) If configured (consult your administrator), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...

  • Page 76: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs that may be incurred by fraudulent activities or remote operation (such as toll fraud).

  • Page 77: Controlling Connected Computers/Programs/Telephone Data Service

    More functions/services Controlling connected computers/programs/ telephone data service If this function has been configured (consult your administrator), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection. Settings Open the menu Page 19.

  • Page 78: Communicating With Pc Applications Over A Csta Interface

    More functions/services Communicating with PC applications over a CSTA interface If configured (consult your administrator), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display. *494 Enter the code.

  • Page 79: Sensors (Hipath 33X0/35X0 Only)

    More functions/services Sensors (HiPath 33x0/35x0 only) If configured (consult your administrator), sensors are able to recognize signals, call your phone and display an appropriate message on the screen. Paging persons (not for U.S.) If radio paging equipment (PSE) is connected to your system (consult your administrator), you can locate people via their pocket receivers.

  • Page 80: Phonebooks

    Phonebooks Phonebooks Personal phonebook The personal phonebook is restricted to 100 entries. Creating a new contact You can create contacts more conveniently via the web interface Page 112. Settings Open the menu Page 19. Select and confirm to open the local phonebook. Personal Select and confirm the option shown.

  • Page 81: Deleting A Contact

    Phonebooks Deleting a contact You can delete contacts more conveniently via the web interface Page 112. Settings Open the menu Page 19. Select and confirm to open the local phonebook. Personal Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. Delete Confirm the option shown.

  • Page 82: Searching For A Contact

    Phonebooks Searching for a contact Settings Open the menu Page 19. Select and confirm to open the local phonebook. Personal The last entry used is displayed. Merkel, Angela Enter the first letter of the name you are searching for, e.g. K. J L5 (Abc) The first name found with the initial letter K is displayed after a short time.

  • Page 83: Corporate Directory

    Phonebooks Corporate directory The corporate directory is an LDAP database. You can search the database for contact entries if you can access this database over your network and your access was correctly configured by your administrator. You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address.

  • Page 84: Advanced Phonebook Editing

    Phonebooks Advanced phonebook editing Viewing entries Prerequisite: You found and selected an entry (see above). Select and confirm the option shown. All fields of the entry are displayed. Details Resetting the search fields Prerequisite: The search fields are listed. Select and confirm the option shown. You can now enter new search criteria for Delete a search.

  • Page 85: Quick Search

    Phonebooks Quick search Settings Open the menu Page 19. Select and confirm to open the company-wide phonebook. Corporate phonebook E n t e r t h e n a m e (Abc) Enter the first letter of the name you are looking for, e.g. "K". J L5 (Abc) If you do not enter any further characters, all available names with the corre- Kirsch, Erika...

  • Page 86: Making Calls In The Team/Executive/Secretary Configuration

    Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your administrator), you belong to a team of subscribers with multiple lines (MultiLine Page 12). Your phone features trunk keys (MULAP keys) Page 87. Lines A distinction is made between primary and secondary lines.

  • Page 87: Line/Trunk Keys

    Making calls in the team/executive/secretary configuration Line/trunk keys The programmable keys on multi-line phones function as line or trunk keys. Every key programmed as a "Trunk key" (key label: Transfer Trk) corresponds to one trunk with the result that you can configure up to eight trunks in OpenScape Desk Phone IP 35 G.

  • Page 88: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call

    Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group's trunks. The "Hold" key has been programmed on your telephone Page 55.

  • Page 89: Direct Station Selection Keys

    Making calls in the team/executive/secretary configuration Direct station selection keys Each team member has a direct station selection key for every other team member. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages on DSS keys LED on the DSS key is off - the team member is not conducting a phone call.

  • Page 90: Transferring A Call In Progress

    Making calls in the team/executive/secretary configuration Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Picking up a call for another team member Press the flashing DSS key or trunk key. Lift the handset.

  • Page 91: Deactivating Call Forwarding

    Making calls in the team/executive/secretary configuration Deactivating call forwarding Settings Open the menu Page 19. Select and confirm the option shown. Program/Service? Forward Line: Off Select and confirm the option shown. Press the required line key. Enter the required trunk number. If available, press the "CFW MULAP"...

  • Page 92: Transferring Calls Directly To The Executive Phone

    Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are only signaled acoustically by the executive phone or by a second phone assigned to it.

  • Page 93: Using Team Functions

    Using team functions Using team functions If configured (consult your administrator), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone operates with system networking via LAN Page 98! If configured (consult your administrator), you belong to one or more groups of...
  • Page 94 Using team functions You belong to multiple groups Open the idle menu Page 16. Select and confirm the option shown Leave group? Select and confirm the option shown. Join group? Press the "Group call" key. If an "X" appears between group/trunk number (such as 301) and group name, 301 X Group name the audible tone is active for this group or trunk.

  • Page 95: Picking Up A Call For Another Member Of Your Team

    Using team functions Picking up a call for another member of your team You can use your own telephone to pick up calls for other telephones in your team, even while on a call (call pickup groups; consult your administrator). Prerequisite: Your telephone rings briefly.

  • Page 96: Uniform Call Distribution (Ucd)

    Using team functions Uniform Call Distribution (UCD) If configured (consult your administrator), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Settings Open the menu Page 19.
  • Page 97 Using team functions Requesting and activating work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Settings Open the menu Page 19.

  • Page 98: Special Functions In The Lan

    Special functions in the LAN Special functions in the LAN If your telephone is operating in an environment in which multiple HiPath 3000/ OpenScape Business and/or OpenScape Office MX/LX systems are interconnected via a LAN (Local Area Network, such as a proprietary PC network), you are conducting a call via the LAN (PC network).

  • Page 99: Setting Up "Follow Me" Call Forwarding

    Special functions in the LAN Setting up "follow me" call forwarding You can activate/deactivate call forwarding Page 28 for your phone from other phones in the LAN. Open the idle menu Page 16. Select and confirm the option shown. DISA internal? (DISA) station number of your HiPath 3000/OpenScape Business or OpenScape Office MX/LX.

  • Page 100: Using Night Answer

    Special functions in the LAN Using night answer If authorized (consult your administrator), you can define telephones in other HiPath 3000/OpenScape Business or OpenScape Office MX/LX communication platforms as the night answer Page 54. Open the idle menu Page 16. Select and confirm the option shown.

  • Page 101: Ringing Group

    Special functions in the LAN Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000/OpenScape Business or OpenScape Office MX/LX communication platforms Page 95. Saving, displaying and deleting telephones for the ringing group Settings Open the menu Page 19.

  • Page 102: Controlling Relays (Only For Hipath 3000)

    Special functions in the LAN Controlling relays (only for HiPath 3000) If this feature is configured (consult your administrator), you can also control relays Page 78 in other HiPath 3000 communication platforms. Open the idle menu Page 16. Select and confirm the option shown. DISA internal? Enter the (DISA) station number of the HiPath 3000 where you wish to control the relay.

  • Page 103: Individual Phone Configuration

    Individual phone configuration Individual phone configuration Setting contrast The display has four contrast levels that you can set according to your light conditions. Vol.+ or Vol.- Press one of the keys shown in idle mode. Select and confirm the option shown. Display contrast? Vol.+ Vol.-...

  • Page 104: Adjusting Audio Settings

    Individual phone configuration Adjusting audio settings The ringer mode "HiPath" is set. The OpenScape Business sends the ring tone type and the ring tone setting to your telephone. Optimize the audio settings on your OpenScape Desk Phone IP 35 G for your work environment and according to your personal requirements.

  • Page 105: Adjusting The Speakerphone To The Room Acoustics

    Individual phone configuration Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "T0343 Quiet room", "T0344 Normal room" and "T0345 Noisy room." Vol.+ or Vol.- Press one of the keys shown in idle mode Page 16.

  • Page 106: Setting Local Ring Tones

    Individual phone configuration Setting local ring tones Selecting and configuring the call type The ringer mode "Local ringer" is set. Different ring tone types are sent by the OpenScape Business/HiPath 3000. Not all of the following types will necessarily be used in your system configuration: •...

  • Page 107: Setting Headset Port Use

    Individual phone configuration Setting headset port use Here you set whether you are using a wired or cordless DECT headset. You can also configure the following setting via the web interface Page 112. Settings Open the menu Page 19. Select and confirm the option shown. User if nec.

  • Page 108: Changing The User Password

    Individual phone configuration Changing the user password Your User password allows you to protect your user-defined settings. The User password can also be modified via the web interface Page 112. Settings Open the menu Page 19. Select and confirm the option shown. User if nec.

  • Page 109: Network Information

    Individual phone configuration Network information This overview in the user area of the menu provides you with information about the IP address of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone. Settings Open the menu Page 19.

  • Page 110: Testing The Phone

    Testing the phone Testing the phone Testing the phone's functionality You can test your phone's functionality. Prerequisite: The phone is in idle mode. Settings Open the menu Page 19. Select and confirm the option shown. Program/Service? Select and confirm the option shown. More features? Select and confirm the option shown.

  • Page 111: Differing Display Views In A Hipath 4000 Environment

    Differing display views in a HiPath 4000 environment Differing display views in a HiPath 4000 environment Depending on the system configuration, some functions may not always be offered in the display as described in this document. In addition, display texts may differ from those described in this document depending on the system configuration.

  • Page 112: Web Interface

    Web interface Web interface General You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your administrator. Launching the web interface For more information about the IP address, the web interface address and how to connect the telephone to the network, refer to the section entitled "Network information"...

  • Page 113: User Pages

    Web interface User Pages The web interface homepage opens once you have entered and confirmed the phone's IP address. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3.

  • Page 114: User Menu

    Web interface User menu All settings in the user menu of the web interface can also be made via the user menu on the telephone. User Pages User login V Page 108 Authentication V Page 108 – Old password – User password V Page 108 –...

  • Page 115: Fixing Problems

    Fixing problems Fixing problems Responding to error messages Possible causes: Incorrect input Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to the administrator for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number.

  • Page 116: Contact Partner In Case Of Problems

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.unify/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

  • Page 117: Local User Menu

    Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the Settings key. Select the User menu option. You are prompted to enter the User password Page 108. Confirm this with OK. The options of the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone can also be made via the web interface...
  • Page 118 Local user menu Change user password? – Current password = Page 108 – New user password = – Confirm password = – Option = Save & exit Network information? – Option = Exit – Phone address = Page 109 – Web address = –...

  • Page 119: Index

    Index Index Call request .............. 18 Call signal ..............22 Call volume ............22, 104 Call waiting .............. 53 Accepting .............. 46 Tone off ..............47 Absence text ............70 Call waiting tone on/off ..........47 Leaving ..............70 Callback ..............32 Activating door opener ..........
  • Page 120 Index Direct Inward System Access ........75 Direct station select ..........56, 89 Handsfree answerback ..........35 Directory Disabling ............... 35 LDAP ..............83 Enabling ..............35 Local phonebook Headset ..............34 New contact ............80 HiPath 3000 Directory LDAP ............40 Control relays ............
  • Page 121 Index Making mobile calls ..........71 Parking a call ............48 Menu ................ 19 Personal ..............19 Message (text) Personal identification number ......... 67 Answering ............. 70 Phone Deleting/viewing ............ 69 Locking ..............66 Receiving .............. 70 Locking another ............ 66 Sending ..............
  • Page 122 Index Radio paging equipment (PSE) ....... 79 Safety notes ............... 3 Recall ............... 52 Searching for a contact ........82, 83 Receiving volume ..........22, 104 Second call Recording ..............52 Accepting .............. 46 Redialing a number ..........26 Allowing ..............47 From the caller list ..........
  • Page 123 Index Telephone data service ..........77 Variable call forwarding ..........28 Telephone maintenance ........116 Voice encryption ..........11, 62 Telephone test ............110 Connection status ..........63 Temporary phone ............. 71 Encrypted call ............62 Testing the phone's functionality ......110 Tips ...............

  • Page 124: Overview Of Functions And Codes (Alphabetical)

    Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. If configured (consult your administrator), functions can be activated interactively (select and confirm) or via the Program/ Service menu (select and confirm or enter a code).
  • Page 125 Overview of functions and codes (alphabetical) ... Interact- ... Via the ively Program/Service menu Functions ... With Settings Page 19 (=display) Code Directory 1=internal 2=LDAP DISA DISA internal Discreet calling DND on DND off Door opener Door opener on Door opener off DTMF dialing En-bloc dialing Dialing...
  • Page 126 Overview of functions and codes (alphabetical) ... Interact- ... Via the ively Program/Service menu Functions ... With Settings Page 19 (=display) Code Mobile Login (log off) #9419 Mobile Login (log on) *9419 Mute on Mute off Night answer on Night answer off Override Page Answer page (not for U.S.)
  • Page 127 Overview of functions and codes (alphabetical) ... Interact- ... Via the ively Program/Service menu Functions ... With Settings Page 19 (=display) Code Suppress caller ID Restore caller ID Telephone data service Temporary MSN (not for U.S.) Temporary phone Timed reminder on Timed reminder off Toggle/connect Trace call...

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