Overland Storage SnapServer Administrator's Manual page 231

SnapServer 7.0 Administrator's Guide
Text Field
Subject
Case
Case Number
Reply-to Address
Comments
10400317-001 10/2011
Description
(Required) Enter a concise description that identifies the issue.
(Required) Select New Case if you are emailing technical
support for the first time. Select Existing Case if you have
previously contacted technical support concerning the issue.
If you selected Existing Case above, enter the case number
provided by technical support.
(Required) This field defaults to the first email address entered
as a recipient on the Server > Email Notification page. If
necessary, enter at least one email address that will serve as
the contact email address for this issue.
To receive a copy of the email and system information
attachment, select the Cc Admin checkbox.
(Required) Enter additional information that will assist in the
resolution of the problem.
©2010-11 Overland Storage, Inc.
C – Troubleshooting SnapServers
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