Phone Home Support - Overland Storage SnapServer Administrator's Manual

SnapServer 7.0 Administrator's Guide
2. Once the power is restored and stabilized, turn the power supplies back on and reboot
the server.
Once the SnapServer boots, it begins resynchronizing the RAIDs if necessary. You
can use the server during the resynchronization, but performance will be a little
slower than normal. Do not remove drives, however, while the server is
resynchronizing the RAID.
The Server Is Not Responding to File Requests or Configuration Commands
Call your SnapServer technical support representative.
You Have Problems Seeing the Tape Library Tape Device, Not the Robotic Arm
When you have problems seeing the actual tape device rather than the robotic arm, it is
most likely due to the Tape Loader being configured for Sequential Access. Change the
Tape Loader to Random or Mixed Mode.
The Admin Password to the Web Management Interface Is Not Available
You can perform a limited reset to defaults, which includes the admin password, then use
the Web Management Interface to set a new password. See
Without Network Access" on page
You Cannot Delete Files or Folders From an iSCSI Disk
If an iSCSI disk is mounted to a folder, not a letter drive, in Windows you will not be able to
delete files and folders inside that mount point. The Windows Recycle Bin does not
understand mount points, so to avoid this problem either mount iSCSI disks to letter drives
on your Windows OS, or hold down the shift key while deleting folders or files.

Phone Home Support

Once your SnapServer has been registered, Phone Home Support becomes available for use.
Phone Home Support emails system logs and files that contain information useful for
troubleshooting purposes to Overland Storage technical support. You can use the
Maintenance > Support
working to resolve an issue, a technical support representative may ask you to fill out and
submit this page. If a case is already in progress, you will need to enter the case number
provided by the technical support representative.
NOTE: Phone Home Support interacts with two fields on the Maintenance > Tools > Email
Complete the following fields as appropriate, then click OK:
10400317-001 10/2011
page to open a new case with technical support; or, in the course of
Notification page: (1) To use Phone Home Support, you must enter a valid SMTP server
IP address on the Email Notification page; and (2) the first email address listed in the
Recipients field populates the Admin Email Address field on the Support page.
©2010-11 Overland Storage, Inc.
C-3.
C – Troubleshooting SnapServers
"Performing System Resets
C-7