Checking The System Configuration; Status Codes; Troubleshooting Procedures; Unable To Print Over The Network - Konica Minolta bizhub C353 Service Manual

Field Service Ver. 3.0 Jan. 2008
Troubleshooting
4.

Checking the system configuration

• When a malfunction occurs, let the printer print a configuration page to check for system
configuration.
1. Press the Utility/Counter key.
2. Touch [User Setting] → [Printer Setting] → [Print Reports].
3. Touch [Configuration Page] and press the Start key.
5.

Status codes

Code
CA051
CA052 Faulty controller hardware Change the MFP board (MFPB).
CA053 Controller start failure
See P.486 of the main body service manual.
6.

Troubleshooting procedures

6.1

Unable to print over the network.

Check
Is the print job dis-
played on the
1
machine control
panel?
Description
Standard controller
Change the MFP board (MFPB).
configuration failure
Change the MFP board (MFPB) if the problem occurs
again when turning OFF the main power switch and
turn it ON again more than 10 seconds after.
Possible Cause
An error on machine
side (paper running
out, toner running out,
etc.)
Waiting its turn
Yes
The job is locked.
The correct division ID
has not been entered.
Data is yet to be
No
received.
4. Checking the system configuration
Action
Action
Correct the error.
See "User's Guide
Check the machine
[Copy Operations]" of
control panel for jobs
the machine.
in print queue.
Priority may be
changed as neces-
sary.
Enter the password to
unlock the job.
Enter the correct divi-
See "User's Guide
sion ID in the printer
[Print Operations]."
driver and try re-trans-
mitting the job again.
(access code)
Go to item 2.
Remark
31