NEC Univerge SV8100 Features And Specifications Manual page 91

UNIVERGE SV8100
.
When Logged Out of ACD Group:
When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the
logged out agents display the Queue Status and they hear the alarm according to the settings defined
in system programming. Pressing the Queue Status Display Programmable Function key returns the
telephone to idle until the time in Program 41-20-03 expires again.
Do not use both Program 41-15-01~02 and Program 41-20-01~05 to set the ACD queue alarm. Select either one or
the other for the system to follow.
Feature
Queue Status Display
Queue Status
Display Time
Alarm
Alarm Send Time
Interval Time of Queue Status
Display
Class of Service
Timing of alarm and display queue
status
SV8100 Features and Specifications Manual
Available in
Program 41-15-01~02
---
---
Yes
Program 41-15-02 determines the length/
interval of the alarm.
---
Alarm triggered after the number of calls
in Program 41-15-01 is exceeded.
Issue 1.0
Available in
Program 41-20-01~05
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the
number of calls in Program 41-
20-01 is exceeded. Then
follows Program 41-20-03
timing for displaying status.
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