NEC Univerge SV8100 Features And Specifications Manual page 396

Issue 1.0
DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled.
With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It
then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On,
the caller to the busy extension hears only busy tone.
DID Routing Through the VRS
DID calls can optionally route through the VRS. The DID caller hears an initial Automated Attendant
Greeting explaining their dialing options. If the caller misdials, they hear a second greeting with additional
instructions. For example, the first Automated Attendant Greeting can be, "Thank you for calling. Please
dial the extension number you wish to reach or dial 0 for the operator." If the caller inadvertently dials an
extension that does not exist, they could hear, "The extension you dialed is unavailable. Please dial 0 for
assistance or dial 9 to leave a message so we can call you back."
You assign Automated Attendant greetings (i.e., VRS Messages) to the numbers in each Translation
Table. This provides you with extensive flexibility when determining which greetings the system should
play for which dialed numbers. You could, for example, set up 9264 3001 through 9264 3049 to route to
extensions 401~449, and have 9264 3000 route to the automated attendant.
If you translate a DID so that it hits a specific VRS message, you must disable Program 25-01-02. Otherwise, the outside
caller waits while hearing the DISA dial tone.
The system allows an extension to be defined as a 1-digit number that can be dialed by the outside caller
on a DID/DISA trunk using the VRS. The outside caller can access the desired extension/department
group by dialing only one digit after the system answers the call. If the same number is used as the first
digit of an extension number and the 1-digit access code for DID/DISA, the outside caller cannot access
the extension.
Example:
If 2 is defined as a 1-digit access code to department group 300, outside callers cannot access extensions
200~299 directly.
SMDR Includes Dialed Number
The SMDR report can optionally print the trunk name (entered in system programming) or the number the
incoming caller dialed (i.e., the dialed DID digits). This gives you the option to analyze the SMDR report
based on the number your callers dial. (This option also applies to an ISDN trunk.)
DID Intercept
DID Intercept automatically reroutes DID calls under certain conditions. There are three DID Intercepts:
Vacant Number Intercept
If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute
the call to the programmed DID Intercept extension ring group or Voice Mail. Without Vacant
Number Intercept, the caller hears error tone after misdialing.
Busy Intercept
Busy Intercept determines DID routing when a DID caller dials a busy extension. If Busy Intercept is
enabled, the call immediately routes to the programmed DID Intercept extension ring group or Voice
Mail. If Busy Intercept is disabled, the call follows DID Camp-On programming.
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UNIVERGE SV8100
Direct Inward Dialing (DID)