NEC Univerge SV8100 Features And Specifications Manual page 226

Issue 1.0
A Telephone used as an ACD agent or supervisor station should not have mailboxes that
support Softkeys. Softkeys can be disabled per mailbox in Access Codes Options by
enabling Hands Free Play for a particular station.
On the UM8000 Mail, the Return Call feature is enabled per mailbox in Subscriber/Access
Options and can be enabled for internal numbers only or for both internal and external
numbers.
To use this feature for long distance calls, ARS must be programmed for the voice mail ports
set to dial out. Refer to the UNIVERGE SV8100 Programming Manual for detailed
programming instructions.
On the UM8000 Mail the Return Call parameter must be entered on the Integration Options
line of System/Switch/Switch Information Screen to enable this voice mail feature. Default is
RCV=6,10 where 6 is the number of rings voice mail tries when returning a call, and 10 is
the number of minutes a retuned call can last.
On the UM8000 Mail a trunk access code must be entered on the Return call outdial access
code line of System/Switch/Dialing Codes screen so the Return Call feature can access a
trunk to return the call. When this is not entered, the mailbox user is not prompted to return
the call even when Caller ID information is available.
Use Program 14-01-22 Caller ID to Voice Mail to enable or disable per trunk the ability to
send the Caller ID digits to voice mail.
After the call is ended by either party, the voice mail user is disconnected.
Toll restrictions apply to the voice mail extension and not to the extension of the subscriber
initiating the call back.
Default Setting
None
System Availability
Terminals
All Multiline Terminals
Required Component(s)
UM8000 Mail
VM8000 InMail
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UNIVERGE SV8100
Caller ID Call Return