NEC Univerge SV8100 Features And Specifications Manual page 104

Issue 1.0
Program
Program Name
Number
41-14-15 ACD Options Setup – DTMF
Detect Time after Delay
Announcement Message
41-15-01 ACD Queue Alarm Information –
Number of Calls in ACD Queue to
Activate Alarm Information
41-15-02 ACD Queue Alarm Information –
Interval Time of Alarm
Information
41-16-01 ACD Threshold Overflow –
Number of Calls in Queue
41-16-02 ACD Threshold Overflow –
Operation Mode for ACD Queue
41-17-01 ACD Login Mode Setup
41-18-01 ACD Agent Identity Code Setup –
ACD Agent Identity Code
41-18-02 ACD Agent Identity Code Setup –
Default ACD Group Number
41-18-03 ACD Agent Identity Code Setup –
ACD Group Number in Mode 1
41-18-04 ACD Agent Identity Code Setup –
ACD Group Number in Mode 2
41-18-05 ACD Agent Identity Code Setup –
ACD Group Number in Mode 3
2 - 80
Description/Comments
Set various options for ACD Groups.
When an option is set for an ACD
Group, the setting is in force (if
applicable) for all agents in the
group.
For each ACD Queue (1~64), assign
the amount (0~64800 seconds) of
time after the Delay Announcement
that the 1-Digit Dial Out option
works.
Define the number of calls that must
be in queue before the Alarm
Information is activated.
Do not use these programs if the
alarm options are defined in Program
41-20-01 through 41-20-05.
Define how long the Alarm will ring
when activated.
Do not use these programs if the
alarm options are defined in Program
41-20-01 through 41-20-05.
This option defines the maximum
number of calls allowed in the ACD
queue before overflow occurs.
This option defines how the system
should handle calls when the
number of calls in queue exceeds
the threshold.
Define the ACD login mode for each
extension. If the AIC Login Mode is
enabled, set the AIC Login and AIC
Logout service codes for the AIC
members in Program 11-13-08 and
11-13-09.
Define the ACD Agent Identity
Codes.
Define the default ACD group for AIC
Agents in each AIC table.
For each AIC table, define the ACD
group AIC Agents are in during
mode 1.
For each AIC table, define the ACD
group AIC Agents are in during
mode 2.
For each AIC table, define the ACD
group AIC Agents are in during
mode 3.
UNIVERGE SV8100
Assigned Data
0~64800 (seconds)
(default = 0 seconds)
0~200
0 = No Alarm
(default = 0)
0~64800 (seconds)
(default = 0 seconds)
0~200
(0 = No Limitation)
(default = 0)
0 = The last waiting call
is transferred
1 = The longest waiting
call is transferred
2 = Send Busy Tone
(default = 0)
0 = Normal Login Mode
1 = AIC Login Mode
(default = 0)
Up to four digits
(default not assigned)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
Automatic Call Distribution (ACD)
Level
1 2 3