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Setting Answering Options
•
To a Custom App—when used in conjunction with a third party
notification application, the Custom App feature enables an extension
to connect to an application that can receive the notification event; use
the drop-down list to choose the log on extension to which the third
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
•
To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed in "Setting Other Call Restrictions" on page 13-27. Also, see
"Outcall to Cellular or PCS Phone Numbers" on page 13-25.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
•
To the Operator
Note:
Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.
Enabling "Do Not Disturb"
This is not available for group numbers. Select the Do Not Disturb
checkbox option to send all calls for the selected extension(s) to the
extension's voice mail. This feature is also accessible by the user at the
user's station by dialing #33. Note that this overrides any One Number
Access settings for the extension.
Handling Busy Calls
You have several options for handling calls while the extension is busy, and
again, the options vary depending on the extension type. If you do not
enable busy call handling, the caller simply hears a busy signal.
To enable the options, select the Enable Busy Call Handling check box,
then select from the following options:
•
Forward to Extension—Select an extension number in the
drop-down list. See "A 10-Hop Limit to Call Forwarding for Direct
Calls" on page 13-29.
•
Forward to Voice Mail
13-30 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
