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Call detail records (CDR) are an important source of information for call centers running
PBX systems. AltiReport is a Web-based reporting application that can generate 45
detailed CDR reports, according to agent, workgroup, and DNIS. Both report summaries
and analyses are available.
Requirements
AltiReport can be set up on a Microsoft Windows operating system.
Use a separate server for AltiReport—do not install on the MAXCS ACM/ACC system.
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Minimum system requirements:
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IBM/PC AT compatible system
Intel 2GHz Pentium 4 or equivalent
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60GB available hard drive disk space
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1GB RAM (2GB RAM are required if run on the same machine as SQL Server.
Running AltiReport on the same machine as SQL Server is not recommended.)
Microsoft Windows Server 2003 SP2 with Internet Information Services (IIS)
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or Microsoft Windows Server 2008 SP1 with IIS
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AltiReport License—needs to be added to MAXCS ACM/ACC 6.5 Update1 system
and registered.
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JRE 1.5 (Java Runtime Environment)
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Apache Tomcat 5.5
MAXCS ACM/ACC 6.5 Update1 installed in the same network
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External Logger 6.0 (or above) and external CDR database (Microsoft SQL Server
2000 or Microsoft SQL Server 2005) installed in the same network. See AltiGen's
CDR Manual for information.
There is no particular requirement for a client machine, except that it needs to have a
suitable Web browser installed (Microsoft Internet Explorer 6.0 or above) prior to
installation of AltiReport.
Installation and Access
Chapter 1: Installation and Access
C
H A P T E R
AltiReport Manual 1
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