Nortel CallPilot User Manual page 24

24 Chapter 4 Using Windows online diagnostic tools
If one or more messages appear on the monitor, the message may contain
information about an event, or a fault may have occurred. To determine
what happened, you can use the following diagnostic tools:
•
•
Types of event logs
Three types of event logs are available from the Windows Event Viewer, as
follows:
Log type
System
Security
Applications
To use the operating system Event Viewer
Step
1
Copyright © 2007, Nortel Networks
.
Windows Event Viewer on the 1002rp server
CallPilot Event Browser or Alarm Monitor in CallPilot Manager
Note: The Event Browser and Alarm Monitor include online Help for
events, which may help you to resolve the problem. If you cannot log
on to the CallPilot system using a web browser due to server problems,
then use the Windows Event Viewer.
Action
Click Start → Programs → Administrative Tools → Event Viewer.
Result: The Event Viewer window appears.
Nortel CallPilot
1002rp Server Maintenance and Diagnostics
NN44200-701 01.02 Standard
5.0 4 April 2007
Description
Logs events by Windows components, including RRAS
or other Windows services.
Logs security events, such as logons, logoffs, and
illegal access. This option is available only to users
with Administrative access.
Logs events by application, such as database file
errors.
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