Chapter 2 About This Guide; Maintenance And Diagnostics Overview - Nortel CallPilot User Manual

Chapter 2
About this guide
In this chapter
"Maintenance and diagnostics overview" (page 13)

Maintenance and diagnostics overview

The maintenance and diagnostic activities discussed in this guide are
divided into two groups of activities:
•
•
This guide is for administrators, technicians, and engineers responsible for
maintaining a CallPilot server. This guide assumes that you have basic
computing skills, and are familiar with necessary safety procedures.
If you are not able to resolve your system problem with the resources
described in this guide, you can also refer to the following document:
•
The "Starting up and shutting down the CallPilot server" chapter in the
Installation and Configuration Task List (NN44200-306) explains how to
restart, shut down, and power up the CallPilot server. You may be asked to
perform one or more of these tasks while maintaining your server.
When you purchased your CallPilot server, it came preinstalled with the
Windows operating system and CallPilot server software. If your CallPilot
server no longer functions because of a software problem, you may need to
reinstall the CallPilot software or rebuild the system.
Copyright © 2007, Nortel Networks
.
troubleshooting and diagnostics (identifying the cause of system
problems and resolving them)
performing hardware maintenance
Troubleshooting Guide (NN44200-700)
Note: Nortel continually updates the Troubleshooting Guide,
which is available from the Partner Information Center (PIC) at
http://www.nortel.com/pic.
Nortel CallPilot
1002rp Server Maintenance and Diagnostics
NN44200-701 01.02 Standard
5.0 4 April 2007
13
Nortel Networks Confidential