Table Of Contents - Nortel CallPilot User Manual

Contents
Chapter 1 How to get help
Chapter 2 About this guide
Maintenance and diagnostics overview 13
Chapter 3 Troubleshooting your CallPilot system
Startup diagnostics overview 17
Basic hardware check 17
Power-On Self-Test diagnostics 18
Interpreting POST diagnostics 19
Interpreting startup diagnostics from SCSI BIOS 20
What to do when the server fails to boot into service 21
Chapter 4 Using Windows online diagnostic tools
Overview 23
Viewing event logs 23
Using TCP/IP diagnostic tools 27
Using the chkdsk utility 34
Chapter 5 Using serial port diagnostic tools
Overview 37
Shutting down services 37
Conducting TSTSERIO tests 40
Conducting TSTSERIO tests with the loopback plug 42
Restarting services 43
Chapter 6 Using CallPilot Manager to monitor hardware
Understanding fault management 45
Alarm Monitor 47
Event Browser 48
Channel and Multimedia Monitors 50
The Maintenance screen 50
Viewing component states 53
Starting and stopping components 55
Running integrated diagnostics 58
Viewing the last diagnostic results 60
Copyright © 2007, Nortel Networks
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Nortel CallPilot
1002rp Server Maintenance and Diagnostics
NN44200-701 01.02 Standard
5.0 4 April 2007
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Nortel Networks Confidential