Channel And Multimedia Monitors; The Maintenance Screen - Nortel CallPilot User Manual

50 Chapter 6 Using CallPilot Manager to monitor hardware
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Channel and Multimedia Monitors

The Channel Monitor shows the status of call channels. The call channels
are the connections between the server and the switch that carry the call
signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The
multimedia channels are the DSP ports that process the calls. They are the
voice, fax, and speech recognition channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software
or hardware maintenance, Nortel recommends that you disable all call
channels first. There are two ways to disable the call channels:
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The Maintenance screen

Use the Maintenance screen in CallPilot Manager to do the following:
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Copyright © 2007, Nortel Networks
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View the description and recovery action.
Repeat steps 3 and
If the solution to the problem is not apparent, contact your Nortel
technical support representative.
Note: For information on how to use the Event Browser refer to the
CallPilot Manager online Help.
Courtesy stop the channels (preferred method).
When you courtesy stop call channels, CallPilot waits until the channels
are no longer active before disabling them, instead of suddenly
terminating active calls.
Stop the channels.
When you stop channels, you suddenly disable them and terminate
all active calls.
Obtain general information about components.
View component states.
Start and stop components.
Run integrated diagnostic tests.
View the results of the last diagnostic test run against a component.
Nortel CallPilot
1002rp Server Maintenance and Diagnostics
NN44200-701 01.02 Standard
5.0 4 April 2007
4 for more events, if necessary.
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Nortel Networks Confidential