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S.3818004
[S.3818004] The CRTM flash driver
could not successfully flash the
staging area. A failure occurred.
Explanation: CRTM Update Failed
Severity: Error
User response: Complete the following steps:
1.
Continue booting sytem. If system does not reset,
manually reset the system.
2.
If the error is not reported on the subsequent boot,
no additional recovery action is required.
3.
If the error persists, continue booting system and
reflash UEFI image.
4.
(Trained service technician only) Replace the
system board.
S.3818007
[S.3818007] The firmware image
capsules for both flash banks could
not be verified.
Explanation: CRTM image capsule could not be
verified
Severity: Error
User response: Complete the following steps:
1.
If system failed to boot successfully, DC cycle
system.
2.
If system boots to F1 steup, flash UEFI image and
reset bank to primary (if required). If system boots
without error, recovery is complete and no additional
action is required.
3.
If system fails to boot, or if flash attempt fails,
(Trained service technician only) Replace the
system board.
S.51003
[S.51003] An uncorrectable memory
error was detected in DIMM slot % on
rank %. [S.51003] An uncorrectable
memory error was detected on
processor % channel %. The failing
DIMM within the channel could not be
determined. [S.51003] An uncorrectable
memory error has been detected
during POST.
Explanation: Fatal Memory Error Occurred
Severity: Error
User response: Complete the following steps:
1.
If the node has recently been installed, moved,
serviced, or upgraded, verify that the DIMM is
properly seated and visually verify that there is no
foreign material in any DIMM connector on that
memory channel. If either of these conditions is
found, correct and retry with the same DIMM. (Note:
Event Log may contain a recent 00580A4 event
denoting detected change in DIMM population that
could be related to this problem.)
2.
If no problem is observed on the DIMM connectors
or the problem persists, replace the DIMM identified
by LightPath and/or event log entry.
3.
If problem re-occurs on the same DIMM connector,
replace the other DIMMs on the same memory
channel.
4.
Check IBM support site for an applicable service
bulletin or firmware update that applies to this
memory error.
5.
(Trained Service technician only) If problem
re-occurs on the same DIMM connector, inspect
connector for damage. If found, replace system
board.
6.
(Trained Service technician only) Replace affected
Processor.
7.
(Trained Service technician only) Replace system
board.
S.51006
[S.51006] A memory mismatch has
been detected. Please verify that the
memory configuration is valid.
Explanation: One or More Mismatched DIMMs
Detected
Severity: Error
User response: Complete the following steps:
1.
Could follow an uncorrectable memory error or
failed memory test. Check log and service that event
first. DIMMs disabled by other errors or actions
could cause this event.
2.
Verify that the DIMMs are installed in the correct
population sequence, according to the service
information for this product.
3.
Disable memory mirroring and sparing. If this action
eliminates the mismatch, check IBM Support site for
information related to this problem.
4.
Reflash UEFI firmware.
5.
Replace DIMM
6.
(Trained Service technician only) Replace
Processor.
S.51009
[S.51009] No system memory has been
detected.
Explanation: No Memory Detected
Severity: Error
User response: Complete the following steps:
1.
Make sure that one or more DIMMs are installed in
the server.
2.
If no memory fault is recorded in the logs and no
DIMM connector error LEDs are lit, verify that all
DIMM connectors are enabled using the Setup utility
or the Advanced Settings Utility (ASU).
S.3818004 • S.51009
25
Chapter 3. Diagnostics
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