IBM System x iDataPlex dx360 M4 7912 Service Manual page 260

Problem determination
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409-904-000 • 215-000-000
1. Verify that the GPU is seated in the PCIe slot
correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are
connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a
poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on
system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM
technical-support representative.
Date Message Added: 09/03/2012
Reviewed: 09/03/2012
409-904-000 Nvidia::DiagnosticServiceProvider::Query
Test Failed
Explanation: Nvidia GPU Query Test Failed.
Internal Event: No
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot
correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are
connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a
poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on
system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM
technical-support representative.
Date Message Added: 09/03/2012
Reviewed: 09/03/2012
409-905-000 Nvidia::DiagnosticServiceProvider::Matrix
Test Failed
Explanation: Nvidia GPU Matrix Test Failed.
Internal Event: No
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
242
System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide
1. Verify that the GPU is seated in the PCIe slot
correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are
connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a
poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on
system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM
technical-support representative.
Date Message Added: 09/03/2012
Reviewed: 09/03/2012
409-906-000 Nvidia::DiagnosticServiceProvider::Binomial
Test Failed
Explanation: Nvidia GPU Binomial Test Failed.
Internal Event: No
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot
correctly by reseating the GPU. Then power cycle
the system.
2. Verify that the power connectors to the GPU are
connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a
poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on
system that is known to be working. A variety of
system issues can cause diagnostic failure.
5. If the problem remains, contact your IBM
technical-support representative.
Date Message Added: 09/03/2012
Reviewed: 09/03/2012
215-000-000 Optical Drive Test Passed
Explanation: Optical Drive Test Passed.
Internal Event: No
Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Date Message Added: 08/13/2012

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