IBM System x iDataPlex dx360 M4 7912 Service Manual page 107

Problem determination
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Internal Event: No
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0372
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0308-0a01ffff
[PowerSupplyElementName] has
lost input. (Power Supply 1)
Explanation: This message is for the use case when
an implementation has detected a Power Supply that
has input that has been lost.
Internal Event: No
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0100
SNMP Trap ID:
Automatically notify Support: No
User response:
1.
Reconnect the power cords.
2.
Check power supply n LED.
3.
See Power-supply LEDs for more information. (n =
power supply number)
806f0308-0a02ffff
[PowerSupplyElementName] has
lost input. (Power Supply 2)
Explanation: This message is for the use case when
an implementation has detected a Power Supply that
has input that has been lost.
Internal Event: No
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0100
SNMP Trap ID:
Automatically notify Support: No
User response:
1.
Reconnect the power cords.
2.
Check power supply n LED.
3.
See Power-supply LEDs for more information. (n =
power supply number)
806f0308-0a01ffff • 806f030c-2002ffff
806f030c-2001ffff
Scrub Failure for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 1)
Explanation: This message is for the use case when
an implementation has detected a Memory Scrub
failure.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove
a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the
server.
1.
Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2.
Manually re-enable all affected DIMMs.
3.
Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
4.
If the problem follows the DIMM, replace the failing
DIMM.
5.
(Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
6.
(Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
7.
(Trained technician only) Replace the affected
microprocessor.
806f030c-2002ffff
Scrub Failure for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 2)
Explanation: This message is for the use case when
an implementation has detected a Memory Scrub
failure.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
89
Chapter 3. Diagnostics

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