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5. Check for and correct an incorrect configuration.
6. See controller and management software documentation.
2
System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide
You can install code updates that are packaged as an UpdateXpress
System Pack or UpdateXpress CD image. An UpdateXpress System Pack
contains an integration-tested bundle of online firmware and device-driver
updates for your server. In addition, you can use IBM ToolsCenter Bootable
Media Creator to create bootable media that is suitable for applying firmware
updates and running preboot diagnostics. For more information about
UpdateXpress System Packs, see http://www.ibm.com/support/entry/portal/
docdisplay?brand=5000008 &lndocid=SERV-XPRESS and "Updating the
firmware" on page 341. For more information about the Bootable Media
Creator, see http://www.ibm.com/support/entry/portal/
docdisplay?brand=5000008 &lndocid=TOOL-BOMC.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
or UpdateXpress image (see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the blade server, go to
http://www.ibm.com/support/fixcentral/.
When you click an update, an information page is displayed, including a list
of the problems that the update fixes. Review this list for your specific
problem; however, even if your problem is not listed, installing the update
might solve the problem.
If the server is incorrectly configured, a system function can fail to work when
you enable it; if you make an incorrect change to the server configuration, a
system function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported.
See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ to
verify that the server supports the installed operating system, optional
devices, and software levels. If any hardware or software component is not
supported, uninstall it to determine whether it is causing the problem. You
must remove nonsupported hardware before you contact IBM or an
approved warranty service provider for support.
b. Make sure that the server, operating system, and software are installed
and configured correctly.
Many configuration problems are caused by loose power or signal cables or
incorrectly seated adapters. You might be able to solve the problem by
turning off the server, reconnecting cables, reseating adapters, and turning
the server back on. For information about performing the checkout
procedure, see "Checkout procedure" on page 166. For information about
configuring the server, see "Configuring the server" on page 342.
If the problem is associated with a specific function (for example, if a RAID hard
disk drive is marked offline in the RAID array), see the documentation for the
associated controller and management or controlling software to verify that the
controller is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
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