IBM System x iDataPlex dx360 M4 7912 Service Manual page 261

Problem determination
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Reviewed: 08/13/2012
215-801-000 Optical Drive Test Aborted
Explanation: Optical Drive Test Aborted. Unable to
communicate with driver.
Internal Event: No
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Make sure that the DSA Diagnostic code is at the
latest level.
2. Run the test again.
3. Check the drive cabling for loose or broken
connections at both ends or damage to the cable.
Replace the cable if damage is present.
4. Run the test again.
5. Check system firmware level and upgrade if
necessary.The installed firmware level can be found
in the DSA Diagnostic Event Log within the
Firmware/VPD section for this component.
6. Run the test again.
Date Message Added: 08/13/2012
Reviewed: 08/13/2012
215-802-000 Optical Drive Test Aborted
Explanation: Optical Drive Test Aborted. A read error
was encountered.
Internal Event: No
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for
15 seconds for the media to be recognized. Rerun
the test.
2. Check the drive cabling for loose or broken
connections at both ends or damage to the cable.
Replace the cable if damage is present.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by
symptom" in the system "Installation and Service
Guide" for the next corrective action.
Date Message Added: 08/13/2012
Reviewed: 08/13/2012
215-801-000 • 215-901-000
215-803-000 Optical Drive Test Failed
Explanation: Optical Drive Test Failed. Disk may be in
use by the operating system.
Internal Event: No
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Wait for the system activity to cease
2. Run the test again
3. Turn off and restart the system.
4. Run the test again.
Date Message Added: 08/13/2012
Reviewed: 08/13/2012
215-804-000 Optical Drive Test Aborted
Explanation: Optical Drive Test Aborted. The media
tray is open.
Internal Event: No
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Close the media tray and wait for 15 seconds for the
media to be recognized. Run the test again.
2. Insert a new CD or DVD into the drive and wait for
15 seconds for the media to be recognized. Rerun
the test.
3. Check the drive cabling for loose or broken
connections at both ends or damage to the cable.
Replace the cable if damage is present.
4. Run the test again.
5. If failure remains, refer to "Troubleshooting by
symptom" in the system "Installation and Service
Guide" for the next corrective action.
Date Message Added: 08/13/2012
Reviewed: 08/13/2012
215-901-000 Optical Drive Test Aborted
Explanation: Optical Drive Test Aborted. Drive media
is not detected.
Internal Event: No
Severity: Warning
243
Chapter 3. Diagnostics

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