Call Transferring - Comdial DXP Attendant Manual

Advanced Call Handling

Call Transferring

Screened Call Transfers
You can answer a call at your LCD speakerphone and transfer it to another
telephone. If you first identify the caller to the party receiving the transfer (giving
that user the opportunity to prepare for the call), you have made a screened
transfer.
To screen and transfer a call to another telephone in the
•
system,
1. ANSWER call.
2. PRESS TRNS/CNF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer, OR
PRESS DSS/BLF button for that extension.
4. ANNOUNCE call when intercom party answers.
5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR
HANG UP.
The intercom party then has the call (if he or she answered the screened transfer
with the handset). If you announce the transfer over the speaker, the intercom
party's telephone will ring with the transferred call after you hang up.
If the intercom party is busy, take one of
•
the following steps (if made available at
your telephone by installer programming):
1. SELECT RECON to reconnect the call to your
station,
2. SELECT SOHVA to interrupt the call and tell
the intercom party that a call awaits,
3. SELECT MSG to leave a message-waiting indication at the called
station.
If the intercom party does not answer their telephone when
•
ringing, take one of the following steps:
1. SELECT RECON to reconnect the call to your station.
2. SELECT MSG to leave a message-waiting indication at the
station.
48
GCA70-250
J Doe Ext 321 Is Busy
SOHVA RECON MSG
Attempting a Transfer
Attendant Manual