Receiving Subdued Off-Hook Voice Announcements (Sohva) - Comdial DXP Attendant Manual

Answering Calls
Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. With SOHVA, the announcement
is delivered and responded to in a subdued manner that prevents the distant party
from hearing either the announcement or the response. A tone alert precedes the
announcement and is delivered to the handset receiver of the telephone ahead of
the announcement.
You can respond to the announcement in a verbal or non-verbal manner. You
deliver a verbal response by pressing and holding the MUTE button or appro-
priate interactive button and speaking into the handset.
To respond to a SOHVA verbally,
•
1. SELECT AND HOLD REPLY .
2. SPEAK into handset. Distant party cannot hear
your response.
3. RELEASE REPLY after response is complete to
return to distant party.
You can respond with a non-verbal response by pressing a
programmed button to send a message to be shown on the display of the
announcing station (if it is an LCD speakerphone).
To respond to a SOHVA nonverbally through Response
•
Messaging,
1. SELECT MSG .
2. SELECT HAVE HOLD OR TAKE MSG .
(Message appears in the display of the telephone
making the SOHVA).
3. CONTINUE your current call with distant
party. (SOHVA caller is automatically discon-
nected from your telephone).
NOTE: A station that is currently active in speakerphone mode can not
receive a SOHVA.
22
GCA70-250
J Doe Ext 321 Calling
MSG REPLY
BLOCK
Incoming SOHVA
J Doe Ext 321 Calling
HVHLD
TKMSG CLBK
Message Response
Attendant Manual