Comdial 8312S System Reference Manual
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Comdial 8312S System Reference Manual

Dxp, dxp plus, and fx series digital communications systems lcd speakerphone
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DXP, DXP Plus , and FX Series
Digital Communications Systems
LCD Speakerphone
System Reference Manual
COMDIAL
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QZ
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DEF
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MNO
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PRS
TUV
WXY
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OPER
TRNS/CNF
HOLD
TAP
INTERCOM
SPEAKER
SHIFT
MUTE
telemanuals.com
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MESSAGE
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SHIFT
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GHI
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MNO
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PRS
TUV
WXY
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Summary of Contents for Comdial 8312S

  • Page 1 DXP, DXP Plus , and FX Series Digital Communications Systems LCD Speakerphone System Reference Manual COMDIAL OPER TRNS/CNF HOLD INTERCOM SPEAKER SHIFT MUTE telemanuals.com MESSAGE SHIFT TRNS/CONF SPEAKER MUTE HOLD...
  • Page 2 Impact 8024S-** Rev. A and later. • Impact SCS 8324S-** Rev. A and later. • Impact SCS 8312S-** Rev. A and later. • Impact SCS 8324F-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications.

  • Page 3: Table Of Contents

    GCA70–250 Contents Introducing The LCD Speakerphone ....1–1 Using This Guide ....... 1–1 Using Your Speakerphone .
  • Page 4 Contents Placing Calls On Hold....... . 4–1 Holding Calls........4–1 Handling Hold Recalls .
  • Page 5 GCA70–250 7.19 Using Direct Inward System Access (DISA) ......7–17 7.20 Using The Auxiliary Jack ......7–20 7.21 Using The Tracker Paging System .
  • Page 6 Contents 10.11 Transferring The Attendant Calls To The Alternate Attendant Telephone ... . . 10–22 10.12 Using The Overflow Transfer ....10–23 10.13 Using The Digital Voice Announce Option .

  • Page 7: Introducing The Lcd Speakerphone

    GCA70–250 Introducing The LCD Speakerphone Using This Guide This user’s guide describes your LCD speakerphone and tells you how to use it. The sections in this introductory chapter help you become familiar with your speakerphone’s controls and indicators. The remaining sections are titled as follows: 1.2 Using Your Speakerphone 1.3 Understanding the Display Abbreviations...
  • Page 8 Introducing The LCD Speakerphone Sending And Receiving Non-Verbal Messages You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter: Programming Your Telephone For your convenience, a troubleshooting chart is provided in the following chapter: Using The Attendant Features If you operate an attendant station, you will use the special...

  • Page 9: Using Your Speakerphone

    NOTE: The 8324F-** speakerphone can function in the full-duplex or half-duplex mode. Both sets of guidelines (section 1.2.1 and section 1.2.2) are applicable to the 8324F-**. The 8012S-**, 8024S-**, 8324S-**, and 8312S-** speakerphones only function in the half-duplex mode—only section 1.2.2, Speakerphone User Guidelines, apply to these telephones.
  • Page 10 Introducing The LCD Speakerphone NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while in full-duplex mode causes the system to perform the “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training”...
  • Page 11 GCA70–250 • If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches. • In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

  • Page 12: Introducing The Lcd Speakerphone

    Dialpad Volume Up Volume Down Connectors On Bottom Of Telephone Optional IST Module Optional Console-Top Handset or Line Cord-Bottom Headset Impact SCS 8312S-** 1 – 6 LCD Speakerphone Reference Manual GCA70–250 LCD Alphanumeric Display SCS02 Interactive Buttons (NOT programmable) Programmable...
  • Page 13 GCA70–250 AW700A Handset Keypad Button Transfer/ Conference Button OPER Message TRNS/CNF Waiting HOLD Light Hold Button Intercom Button Microphone Opening Impact 8024S-** LCD Speakerphone LCD Alphanumeric Display Speaker Handset Button Transfer/ Conference Button Message Waiting TRNS/CNF Light HOLD Hold Button Intercom Button Microphone...

  • Page 14: Understanding The Display Abbreviations

    Introducing The LCD Speakerphone Understanding The Display Abbreviations This chart identifies the interactive button abbreviations that appear in your display. Abbreviation Feature ACCT Account ALERT Set Reminder All Calls Forward Answer APAGE* Auxiliary Pager ARECD* Auxiliary Recorder ARING* Auxiliary Ringer ARDL Automatic Redial...
  • Page 15 GCA70–250 Abbreviation Feature CALLBK I Will Call Back CLEAR Clear Features Clear CONF Conference DARK Dark (contrast) DISP Display Do Not Disturb Direct Station Select EXIT Exit Selection FEAT Feature GPLSN Group Listen HDSET Headset HAVE HOLD Ask Caller To Hold LIGHT Light (contrast)
  • Page 16 Introducing The LCD Speakerphone Abbreviation Feature Message MUSIC Background Music NEXT Next Display NoANS Answer/Forward OPTIONS Options OVER Override PAGE Paging Zone PARK Park Orbit PCKUP Pick Up PERS Personal PRIV Privacy QUERY Button Query RECON Reconnect RING Ring Tone 1 –...
  • Page 17 GCA70–250 Abbreviation Feature SAVE Save Number SDIAL Speed Dial SEND Send Transfer Set Feature SOHVA Secure Off-Hook Voice Announce Music Source TAKE MSG Take A Message Voice Announce Block *Available only on 8024S. LCD Speakerphone Reference Manual 1 – 11 Introducing The LCD Speakerphone Definition Permanently saves last number you...

  • Page 18: Knowing Your Speakerphone's Functions

    Introducing The LCD Speakerphone Knowing Your Speakerphone’s Functions Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5 Understanding What The Lights Mean for information about the lights associated with your telephone’s buttons.
  • Page 19 GCA70–250 Microphone Opening • Allows hands-free operation of speakerphone (speak clearly toward microphone opening) Mute Button • Keeps the person on the line from hearing your conversation Programmable Buttons And Associated Status Lights • Allow you to store numbers for automatic dialing functions •...

  • Page 20: Understanding What The Lights Mean

    Introducing The LCD Speakerphone Transfer/Conference Button • Transfers calls • Sets up conference calls Volume Control • Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode Understanding What the Lights Mean The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.
  • Page 21 GCA70–250 Next to an intercom button: • Steady green with a quick flash = you are using your intercom. • Fluttering red = an LCD message is set on your telephone for others to receive when calling. • Flashing orange = someone is calling your extension or a call is being transferred to you.

  • Page 22: Adjusting The Telephone Pedestal

    Introducing The LCD Speakerphone Adjusting The Telephone Pedestal (Models 8312S, 8324S, and 8324F only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

  • Page 23: Answering Calls

    GCA70–250 Answering Calls NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example “Press the INTERCOM button.” All references to interactive buttons are printed in upper case bold italic type, for example “Press the OPTIONS button.” Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light.

  • Page 24: Answering Intercom Calls

    Answering Calls After you have answered an outside call at your station, your LCD will display HOLD, TRANS, and CONF: 1. Press HOLD to place the call on hold at your station, —OR— press TRANS to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, —OR—...

  • Page 25: Answering Calls At Monitored Stations

    GCA70–250 Answering Calls At Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

  • Page 26: Answering Night-Transferred Calls

    Answering Calls Answering Night-Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing. Additionally, the installer can program the system for night-answer zones (up to four) with a loud bell associated with each zone. The loud bell sounds when the night transfer of ringing feature directs incoming calls to a zone.

  • Page 27: Making A Call Pick-Up

    GCA70–250 Making A Call Pick-Up The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

  • Page 28: Responding To A Subdued

    Answering Calls Responding To A Subdued Off-Hook Voice Announcement Your installer can set your LCD speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call.) The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

  • Page 29: Making Calls

    GCA70–250 Making Calls Dialing Manually You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, it will automatically select a line for use when you lift the handset.

  • Page 30: Dialing Automatically

    Making Calls Dialing Automatically This feature provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.

  • Page 31: Using Dial By Name

    GCA70–250 Using Dial By Name The Dial By Name feature provides an index of names for you to search through. When you select a name in the index, the system will automatically dial that person’s extension number. To use Dial By Name, 1.

  • Page 32: Redialing A Previously Dialed Number

    Making Calls Redialing A Previously Dialed Number If the last number you have called is busy or is not answering, you can redial it once or initiate automatic redialing. The system will support automatic redialing for up to 10 numbers. You can permanently save the first 16 digits of the last manually dialed number for later redial by using the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer...
  • Page 33 GCA70–250 3.4.2 Using The Automatic Redial Feature If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers in your telephone’s redial queue. Your telephone will redial the numbers one at a time, in the order you placed them in the queue, until (a) the call is answered, (b) you cancel the automatic redial feature for a particular number, or (c) your telephone has dialed the number a preprogrammed number of times (set by your system installer).
  • Page 34 Making Calls To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, NOTE: You can only do this if the multiple automatic redial numbers feature is enabled and you currently have more that one number in your redial queue.
  • Page 35 GCA70–250 3.4.3 Storing Numbers For Redial To permanently store a number you’ve just dialed, 1. Press SAVE. 2. Select unused programmable button location. 3. Press SPEAKER. To permanently store a number you’ve just dialed (alternate method), 1. Dial number. 2. Press preprogrammed SAVED NUMBER REDIAL button. To dial the saved number, 1.

  • Page 36: Using Line Groups

    Making Calls Using Line Groups Some systems have telephone lines arranged into line groups. These line groups are available at each telephone. Your attendant can tell you how your system is arranged. When line groups are available for your use, you may access them for outside calling instead of pressing a line button to select an individual line for use.

  • Page 37: Waiting For A Line (Queuing)

    GCA70–250 3.6 Waiting For A Line (Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line.

  • Page 38: Making Intercom Calls

    Making Calls Making Intercom Calls You can dial an intercom extension manually from the dial pad or automatically using a direct station select (DSS) button that you have previously programmed. There are two methods for making an intercom call. One causes the called telephone to ring. The other causes your voice to sound out at the called telephone.

  • Page 39: Camping On At A Busy Station And Waiting For An Automatic Callback

    GCA70–250 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available.

  • Page 40: Camping On At An Idle Station And Waiting For An Automatic Callback

    Making Calls Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

  • Page 41: Overriding A Call Or A Do Not Disturb Condition At Another Telephone

    GCA70–250 To answer a call-waiting tone if you receive one while on a call, 1. Hear short tone burst in receiver. 2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone). 3.

  • Page 42: Making A Subdued Off-Hook Voice

    Making Calls 3.12 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. You decide whether to deliver a SOHVA message, camp on at that station, set a message-waiting indicator, or hang up when you hear an intercom busy tone.

  • Page 43: Placing Calls On Hold

    telemanuals.com GCA70–250 Placing Calls On Hold Placing Calls On Hold Holding Calls You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.
  • Page 44 Placing Calls On Hold To place a call on hold, 1. Press HOLD. To retrieve a held call, 1. Press line button of the held call (with flashing light), —OR— press TAP. NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.
  • Page 45 GCA70–250 To retrieve a held call at another station, 1. Press INTERCOM. 2. Dial #90. 3. Dial extension number of station to receive held call. 4. Answer call. Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP;...

  • Page 46: Handling Hold Recalls

    Placing Calls On Hold Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

  • Page 47: Parking Calls

    GCA70–250 Parking Calls You can place a call on hold in the system so that it can be answered from any station that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.

  • Page 48: Handling Park Recalls

    Placing Calls On Hold Handling Park Recalls When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals). Your LCD will indicate that the call is a park recall and will identify the orbit from which the recall originated.

  • Page 49: Transferring Calls

    GCA70–250 Transferring Calls Transferring Calls—Screened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
  • Page 50 Transferring Calls If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming): 1. Press RECON to reconnect the call to your station. 2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits.

  • Page 51: Transferring Calls-Unscreened

    GCA70–250 Transferring Calls—Unscreened You can answer a call at your LCD speakerphone and transfer it to another telephone. If you transfer the call without first announcing it, you have made an unscreened transfer. If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.

  • Page 52: Making A Hot Transfer

    Transferring Calls Making A Hot Transfer A hot transfer is a type of screened transfer. To perform a hot transfer, you voice announce the transfer over the speaker of the telephone that you want to receive the transfer, and release the call to that telephone. The system handles the release in a way that does not require the called party to retrieve the call (the call does not ring at the station).

  • Page 53: Transferring Calls Using Quick Transfer

    GCA70–250 Transferring Calls Using Quick Transfer When the quick transfer method has been programmed by the installer, it allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location.
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  • Page 55: Conferencing Calls

    GCA70–250 Conferencing Calls Conferencing Telephones Together When you join your LCD speakerphone together with several other telephones on the same call, the result is called conferencing. When using the DXP system, you can make conference calls that involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.
  • Page 56 Conferencing Calls To retrieve a line from hold and bring that party back into the conference, 1. Press TRANSFER/CONFERENCE. 2. Press line button. 3. Press TRANSFER/CONFERENCE. NOTE: If all the conference circuits are busy, you will not be able to add a party to the conference.

  • Page 57: Using The Other Telephone Features

    GCA70–250 Using The Other Telephone Features Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing. To adjust the display contrast, 1. Press OPTIONS. 2. Press NEXT until the DISP option appears. 3.

  • Page 58: Displaying Status Of Busy Lines And Stations (Busy Button Inquiry)

    Using The Other Telephone Features To un-block voice-announced calls, 1. Press OPTIONS. 2. Press VAB. 3. Press OFF. 4. Press SPEAKER to end. 7.3 Displaying Status Of Busy Lines and Stations (Busy Button Inquiry) You can use this installer-provided feature to identify the station that is busy on a line or the line on which a station is busy.

  • Page 59: Displaying Button Functions (Button Query)

    GCA70–250 Displaying Button Functions (Button Query) You can cause the display to identify the function of each button on your telephone. This is useful when the installer has assigned your programmable buttons for special-purpose tasks and you need to remind yourself of the button’s feature.

  • Page 60: Entering Account Codes

    Using The Other Telephone Features Entering Account Codes If the installer has arranged your system for account code entry*, your display may prompt you to enter an account code before dialing or after answering a call. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

  • Page 61: Entering Authorization Codes

    GCA70–250 7.7 Entering Authorization Codes Authorization codes give you a walking class of service option. Walking class of service provides you with the mobility to use your class of service (COS) features, prime line assignments, and exception numbers on any telephone in the system. This means that you will not be limited by features that are available to the particular telephone that you happen to be using.

  • Page 62: Forwarding Calls

    Using The Other Telephone Features To unlock your telephone, 1. Press LOCK. 2. Dial your authorization code (remember, include any pauses that you inserted when you locked your telephone). Forwarding Calls You can permanently forward the calls that normally ring at your telephone to another telephone.

  • Page 63: Listening To A Call Over The Telephone Speaker

    GCA70–250 To cancel call forwarding, 1. Press OPTIONS. 2. Press NEXT until the CFWD option appears. 3. Press CFWD. 4. Press CLR to disable call forwarding. 5. Press SPEAKER to end. Listening To A Call Over The Telephone Speaker (Group Listening) You can turn on the speaker in your LCD speakerphone while you have the handset lifted if you wish.

  • Page 64: Making A Call Non-Private (Privacy Release)

    Using The Other Telephone Features 7.10 Making A Call Non-Private (Privacy Release) It is often the case that telephones will share line appearance for one or more lines. When a person in the group uses a line for which others have the same line appearance, the system keeps the call private (others cannot join the conversation by pressing the line button of the line being used).

  • Page 65: Monitoring A Conversation Between

    GCA70–250 7.11 Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmed service observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook.

  • Page 66: Muting Your Telephone

    Using The Other Telephone Features 7.12 Muting Your Telephone By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker. For example, if someone comes into your office to talk to you and you do not want this conversation to interrupt the distant party, press the MUTE button.
  • Page 67 GCA70–250 To send a paging announcement, 1. Lift handset. 2. Press INTERCOM, then dial 70–77 for zones 1–8 (in the default mode, zone 1 (code 70) provides an all-call function), —OR— press a preprogrammed PAGE button. 3. Make announcement. 4. Remain on line if awaiting a reply (known as a meet-me page), —OR—...

  • Page 68: Setting A Do Not Disturb

    Using The Other Telephone Features 7.14 Setting A Do Not Disturb Condition At Your Station This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls. If your installer has programmed your station to have this feature, you can enable it as needed.

  • Page 69: Setting The Volume Control

    The level will remain at this loudness (referred to as the default setting) until you change the setting. NOTE: Impact SCS 8324S-**, 8324F-**, and 8312S-** telephones support the optional ICVOL-** handset. The ICVOL-** is an amplified handset with its own volume control, making it useful in noisy environments.
  • Page 70 Using The Other Telephone Features There are eight speaker loudness levels. Set these levels for the current call as follows: 1. While on a call and in speakerphone mode, press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire.

  • Page 71: Setting Your Personal Ringing Tones

    GCA70–250 To set a permanent speaker, headset, handset, or group listening loudness for all future calls, 1. Press INTERCOM. 2. Activate speaker, headset, handset, or group listen mode to be affected. 3. While in that mode, press VOLUME UP or VOLUME DOWN button to adjust loudness.

  • Page 72: Switching The Dialing Mode

    Using The Other Telephone Features 7.17 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing.

  • Page 73: Using Direct Inward

    GCA70–250 To turn the music off, 1. Press OPTIONS. 2. Press MUSIC. 3. Press CLR. 4. Press SPEAKER to end (the SPEAKER light turns off when background music is off). 7.19 Using Direct Inward System Access (DISA) This feature allows you to call into the digital communications system from an external telephone.
  • Page 74 Using The Other Telephone Features NOTE: DISA is not recommended for use on loop start lines without disconnect supervision. While DISA will function, Comdial will not be liable for its performance under any condition where disconnect supervision is not provided. Comdial has taken reasonable steps in the design of all product features, including DISA, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent...
  • Page 75 GCA70–250 System Features Available To DISA Callers Default Dialing Code Account code entry Automatic route selection access Call waiting on busy Do not disturb override Intercom dialing/call announcing Message wait off* Message waiting set* Personal speed dial* System speed dial Tracker access** Tracker page orbit retrieval** Trunk group access...

  • Page 76: Using The Auxiliary Jack

    Using The Other Telephone Features 7.20 Using The Auxiliary Jack NOTE: Only the 8024S telephone has an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager.
  • Page 77 GCA70–250 Program the enable/disable buttons (at any blank programmable button location) as follows: 1. Press OPTIONS. 2. Press NEXT until the FEAT option appears. 3. Press FEAT. 4. Press NEXT until the APAGE or ARECD options appear. 5. Press APAGE or ARECD to choose pager or recorder, —OR—...

  • Page 78: Using The Tracker Paging System

    Using The Other Telephone Features 7.21 Using The Tracker Paging System The Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party.
  • Page 79 GCA70–250 To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available), 1. Answer call and press TRANS. 2. Dial extension number. 3. If the called station does not answer or is busy, press TRACK. 4.

  • Page 80: Using E And M Tie Lines

    Using The Other Telephone Features 7.22 Using E and M Tie Lines E & M tie line operation is typically used in applications where one group of users often need to call parties located in one or more remote locations. In these applications, your system is directly tied to another similar system at the remote site(s).
  • Page 81 GCA70–250 6. Press TAP button to rejoin the transferred call. 7. After rejoining the conference, press # to place the call on hold again (creating another unattended conference) or hang up to terminate the call. * You can eliminate this step if the installer has configured your system for quick transfer and you are accessing the E &...

  • Page 82: Call Forward Outside System

    Using The Other Telephone Features To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Hand up (lines remain lighted and in use until one or both outside parties disconnect). To rejoin an unsupervised conference between two outside lines, 1.
  • Page 83 GCA70–250 To deactivate CFOS, 1. Press CFOS interactive button, —OR— press CFOS preprogrammed button or press INTERCOM and dial To join an active CFOS call from the CFOS-enabled station, 1. Note flashing HOLD light indicating active CFOS call, and press TAP.

  • Page 84: Mark Problem Line

    Using The Other Telephone Features 7.24 Mark Problem Line Your programmer can arrange the system so that you can mark a line that is not functioning properly. You do this by pressing a pre-programmed MARK button or by dialing a feature code of your choice. After you have marked a particular line a programmed number of times, the system takes the line out of service (unless programmed to prevent this from happening).

  • Page 85: Automatic Set Relocation

    GCA70–250 7.25 Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system will give you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

  • Page 86: Using The Imist Module

    Using The Other Telephone Features 7.26 Using The IMIST Module Impact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls.

  • Page 87: Using The Caller Id Feature

    GCA70–250 7.27 Using The Caller ID Feature The Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.
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  • Page 89: Sending And Receiving Non-Verbal Messages

    GCA70–250 Sending And Receiving Non-Verbal Messages Sending And Receiving Non-Verbal Messages Message Waiting Light and Messaging If the system installer designates your LCD speakerphone as a central message desk or programs it to have message-wait originate ability, you can turn on the message-waiting light of any other telephone. This light lets that telephone user know that you have a message for him or her.
  • Page 90 Sending And Receiving Non-Verbal Messages To turn off the message waiting light at a busy or idle station, 1. Press INTERCOM. 2. Dial 3. Dial extension number of station that was alerted. The message-waiting light of called station will turn off. To turn off the message-waiting light during message-delivering conversation, 1.

  • Page 91: Sending Lcd Messages

    GCA70–250 Sending And Receiving Non-Verbal Messages Sending LCD Messages You can set system-supplied messages at your station to be received and displayed by a calling LCD speakerphone. These messages give the caller information on your telephone status. Get a list of the available messages from the attendant and write them on the blank chart on the next page.
  • Page 92 Sending And Receiving Non-Verbal Messages LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) 8 –...

  • Page 93: Sending Response Messages

    GCA70–250 Sending And Receiving Non-Verbal Messages Sending Response Messages By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone, you can respond with a variety of messages to many calling situations. For example, if you call another station and receive a busy signal or no answer, you can send one of 30 system-supplied messages, or you can send the same message each time the situation arises.
  • Page 94 Sending And Receiving Non-Verbal Messages To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, 1. Hear the SOHVA tone or voice announcement in your handset or headset. 2. Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message (I Will Call Back, for example) to the calling telephone, —OR—...

  • Page 95: Programming Your Telephone

    GCA70–250 Programming Your Telephone Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial lengthy numbers using one or two buttons, store and dial intercom numbers of frequently called telephones, • store frequently used feature codes. •...
  • Page 96 Programming Your Telephone Speed Dial Numbers (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) 9 – 2 LCD Speakerphone Reference Manual GCA70–250...

  • Page 97: Storing Speed Dial Numbers

    GCA70–250 Storing Speed Dial Numbers To store an outside number as a speed dial number, follow the display prompts and proceed as follows: NOTE: Programming overwrites existing speed dial numbers at button locations. 1. Press OPTIONS. 2. Press NEXT until SDIAL option appears. 3.

  • Page 98: Storing Dss Numbers

    Programming Your Telephone Storing DSS Numbers • To store an intercom number as a DSS number, NOTE: Storing DSS numbers at button locations will overwrite any previously stored numbers. 1. Press OPTIONS. 2. Press NEXT until the DSS option appears. 3.

  • Page 99: Using The Feature Buttons

    GCA70–250 Programming Your Telephone Using The Feature Buttons You can create feature access buttons to make operation easier. To do this, use the interactive buttons to select the feature you want to store, and then store it on a programmable button (see the instructions on the next page).
  • Page 100 Programming Your Telephone To create a feature access button, 1. Press OPTIONS. 2. Press NEXT until the FEAT option appears. 3. Press FEAT. 4. Press NEXT repeatedly until desired feature choice is displayed. 5. Press one of the buttons below the current display to choose desired selection.

  • Page 101: Storing The Response Message Button

    GCA70–250 Storing The Response Message Button You may program a RESPONSE MESSAGE button, which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone, or to send an LCD message to another LCD telephone that you call and receive a busy signal or no answer.

  • Page 102: Storing Access Codes

    Programming Your Telephone You may save as many different fixed RESPONSE MESSAGE buttons as you need. To store a fixed RESPONSE MESSAGE button, 1. Press INTERCOM. 2. Dial 3. Press programmable button for RESPONSE MESSAGE button location. 4. Dial message number (01-30) from list of messages. 5.

  • Page 103: Setting A Reminder Alert

    GCA70–250 Setting A Reminder Alert You can set up to two reminder alerts to sound at your LCD speakerphone so that you will remember important regular events (a daily 10:00 meeting or a daily conference call, for example) or occasional events (classroom training, appointments, etc.). When an alert sounds at the set time, you will hear four short tone bursts, which will continue until acted upon.
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  • Page 105: Using The Attendant Features

    GCA70–250 Using The Attendant Features 10.1 Creating The LCD Messages System users send and receive non-verbal messages for display on their LCD speakerphones. Users send these messages so that callers will know their status. LCD messages are either those that the DXP system provides or those that you create.
  • Page 106 Using The Attendant Features Example: Create the LCD message “TAKE MESSAGE” and program it into message location number 3. 1. Press INTERCOM, dial 2. Dial 0 3 3. Dial code numbers for message. 4. Dial # and press SPEAKER to end. 10 –...
  • Page 107 GCA70–250 Letter Code Table For LCD Messages Character Code Character LCD Speakerphone Reference Manual 10 – 3 Using The Attendant Features Code Character Code SPACE “...
  • Page 108 Using The Attendant Features LCD Message List Msg. Message Text — Sample 73 24 64 74 56 35 Back at Call Ask them to hold Take a message I will call back * System generated message—you can store a custom message in its place as needed.

  • Page 109: Disabling A Station

    GCA70–250 10.2 Disabling A Station You can disable a station and make it unavailable for system use if it becomes unusable for some reason. To disable a station, 1. Press INTERCOM. 2. Dial 5 2. 3. Dial station number as follows to choose station, dial 1001–1480 for stations 1–480.

  • Page 110: Disabling A Telephone Line

    Using The Attendant Features 10.3 Disabling A Telephone Line You can disable a line and make it unavailable for system use if it becomes unusable for some reason. To disable a line, 1. Press INTERCOM. 2. Dial 3 2. 3. Dial code as follows to choose line: dial 1#–99# for lines 1–99, •...

  • Page 111: Enabling Or Disabling Message Waiting

    GCA70–250 10.4 Enabling Or Disabling Message Waiting You can enable or disable the message-waiting feature that was assigned to a user through their class of service (COS) programming. Disable a user’s message-waiting feature, 1. Press INTERCOM. 2. Dial 4 1 7. 3.

  • Page 112: Naming The System Telephones

    Using The Attendant Features 10.5 Naming The System Telephones You can assign a name that is either a personal name or a group name to each system telephone. This name can be up to seven letters in length and will show up in the user’s display and/or in the called party’s display. You can compose a valid name from any alpha-numeric character;...
  • Page 113 GCA70–250 Letter Code Table For LCD Messages Character Code Character LCD Speakerphone Reference Manual 10 – 9 Using The Attendant Features Code Character Code SPACE “...
  • Page 114 Using The Attendant Features GCA70–250 Station Name Record Sheet (Copy this sheet if you need more record space.) Ext. Station Name Letter Codes — Sample 73 24 64 56 35 10 – 10 LCD Speakerphone Reference Manual...
  • Page 115 telemanuals.com GCA70–250 Using The Attendant Features Station Name Record Sheet (Copy this sheet if you need more record space.) Ext. Station Name Letter Codes LCD Speakerphone Reference Manual 10 – 11...

  • Page 116: Naming The Telephone Lines

    Using The Attendant Features 10.6 Naming The Telephone Lines You can assign names to lines to aid users in identifying the proper line to use. A line name can be up to seven letters in length and will show up in the user’s display.
  • Page 117 GCA70–250 Letter Code Table For LCD Messages Character Code Character LCD Speakerphone Reference Manual 10 – 13 Using The Attendant Features Code Character Code SPACE “...
  • Page 118 Using The Attendant Features GCA70–250 Line Name Record Sheet (Copy this sheet if you need more record space.) Line Line Name Letter Codes — Sample 73 24 64 56 35 10 – 14 LCD Speakerphone Reference Manual...

  • Page 119: Printing Station Message Detailed Accounting (Smda) Reports

    GCA70–250 10.7 Printing Station Message Detailed Accounting (SMDA) Reports The system collects detailed call activity data for all stations and makes this available to you in various SMDA reports printed on the system’s printer. The all records report includes all stored records and is not sorted by any particular group as are the station, line, and account reports.
  • Page 120 Using The Attendant Features To obtain station reports with call information sorted by stations, 1. Press INTERCOM. 2. Dial 8 2. 3. Dial 2. 4. Enter station number, —OR— dial # for all stations. 5. Dial # to start printout. To obtain line reports with call information sorted by lines, 1.
  • Page 121 GCA70–250 To obtain a printout of the automatic report (if programmed) regardless of time and date set by installer), 1. Press INTERCOM. 2. Dial 8 2. 3. Dial 6. 4. Dial # to print automatic report. To delete past records from system memory (if allowed by system programming), 1.

  • Page 122: Setting The Night

    Using The Attendant Features 10.8 Setting The Night Transfer Of Ringing Mode You can enable an operating mode that automatically transfers all incoming calls to a particular telephone or group of telephones for answering. To enable or disable the night transfer of ringing mode, 1.

  • Page 123: Setting The System Clock

    GCA70–250 10.9 Setting The System Clock The system clock provides a date and time for display at LCD speakerphones connected to the system. To program the system clock for current date and time, 1. Press INTERCOM. 2. Dial 0 1. 3.

  • Page 124: Storing The System Speed Dial Numbers

    Using The Attendant Features 10.10 Storing The System Speed Dial Numbers You can store up to 500 system speed dial numbers at your attendant telephone. Typically, these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone.
  • Page 125 GCA70–250 8. Dial next storage location, store line choice and speed dial number, and press TRANSFER/CONFERENCE. 9. Repeat previous step until all numbers are stored. 10. Press SPEAKER to end. NOTE: On some earlier systems, the available system speed dial codes are 100–...

  • Page 126: Transferring The Attendant Calls To The Alternate Attendant Telephone

    Using The Attendant Features 10.11 Transferring The Attendant Calls To The Alternate Attendant Telephone The system installer can arrange for another telephone to serve as an alternate attendant location. You can transfer all calls that would ring at your telephone to this alternate attendant telephone whenever you wish to do so.

  • Page 127: Using The Overflow Transfer

    GCA70–250 10.12 Using The Overflow Transfer By using this feature during peak calling periods, calls that normally ring at your station will also ring at the overflow station. If the installer has programmed the OVERFLOW feature access button, you can press this button to select overflow transfer.

  • Page 128: Using The Digital Voice Announce Option

    Using The Attendant Features GCA70–250 10.13 Using The Digital Voice Announce Option The Digital Voice Announce (DVA) is an optional external device. It stores pre-recorded announcements and messages and plays them for incoming callers during their calls. You must record the messages that the DVA plays to the callers in one of two ways: either by delivering them from the telephone handset at your attendant station or by playing the contents of a professionally-supplied tape recording into the DVA memory (see your system installer for tape...
  • Page 129 GCA70–250 To record a DVA message, 1. Press INTERCOM. 2. Dial 0 6. 3. Dial 1. 4. Choose voice source, dial 1 to speak message into handset, • dial 2 to play tape into music-on-hold jack, • dial 3 to play tape into background music jack. •...
  • Page 130 Using The Attendant Features To play a previously recorded DVA message, 1. Press INTERCOM. 2. Dial 3. Dial 2. 4. Dial 10–43 to choose message type (see Table Of Messages on pages 10–28 and 10–29 for message type list). 5. Listen as system automatically plays the message for verification at your attendant station.
  • Page 131 GCA70–250 5. Dial 937 to confirm delete, —OR— dial to deny delete. 6. Dial 10–43 to choose next message type to delete. To completely erase all DVA messages (format the DVA), 1. Press INTERCOM. 2. Dial 0 6. 3. Dial 5. 4.
  • Page 132 Using The Attendant Features Table Of DVA Messages Record DVA messages (types 10 through 25) here. (Copy this sheet if you need more record space.) Number* Message Type Welcome Greeting 1 Welcome Greeting 2 Welcome Greeting 3 Welcome Greeting 4 Day Main Menu 1 Day Main Menu 2 Day Main Menu 3...
  • Page 133 GCA70–250 Table Of DVA Messages Record DVA messages (types 26 through 43) here. (Copy this sheet if you need more record space.) Number* Message Type Recall Busy 1 Recall Busy 2 Recall Busy 3 Recall Busy 4 Please Hold Password Prompt Account Code Dial Feature Day Routing 1...

  • Page 134: Using The Special Attendant Buttons

    Using The Attendant Features GCA70–250 10.14 Using The Special Attendant Buttons In addition to the many feature buttons the system can make available to any station, the DXP provides the attendant position with several special-purpose feature buttons to enhance call processing. These special-purpose buttons are described below: Alternate Button: When an attendant presses this button, all calls normally routed to his or her telephone are then routed to an alternate...
  • Page 135 GCA70–250 To forward all calls to an alternate attendant, 1. Press the installer-programmed ALTERNATE button. If an alternate attendant is programmed, the light next to the ALTERNATE button will illuminate and the LCD will indicate the location of the alternate attendant. To cancel the alternate mode, 1.
  • Page 136 Using The Attendant Features To determine how many calls are queued at the attendant position and awaiting service (on hold, parked, or ringing), 1. Press the installer-programmed QUEUE button. The display will indicate how many calls are in the ring queue and the hold queue, respectively.

  • Page 137: Viewing The System Status Log

    GCA70–250 Using The Attendant Features 10.15 Viewing The System Status Log The system status log gives you information about the status of your system. Status log entries include: system reset, parity (port number), (port number) removed, manual reset, and software reset. Your installer must program a SYSTEM STATUS button on your telephone to provide you with access to the log display.
  • Page 138 Using The Attendant Features To view the log, 1. Press the SYSTEM STATUS button (the button flashes red when the log contains entries). 2. Press the SYSTEM interactive button to display the most recent system status log entry, —OR— press T1 interactive button to display the most recent T1 log entry. 3.

  • Page 139: Operating Your Telephone

    telemanuals.com GCA70–250 Using The Attendant Features 10.16 Operating Your Telephone With A DSS/BLF Console The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.
  • Page 140 Using The Attendant Features GCA70–250 10.16.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console.

  • Page 141: Troubleshooting Your Telephone

    GCA70–250 Troubleshooting Your Telephone Symptom INTERCOM light flashing. HOLD light flashing with no line on hold. MUTE light on. SPEAKER light on steady. Error Tone (three steady tones) You can not receive a voice announce call. LCD Speakerphone Reference Manual 11 – 1 Troubleshooting Your Telephone Possible Cause Your messaging is set.
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  • Page 143: Index

    GCA70–250 Index Access Codes, Storing ........9–8 Account Codes .
  • Page 144 Index Calls, Diverting To Another Station ......7–3 Calls, Forwarding ........7–6 Calls, Holding.
  • Page 145 GCA70–250 E and M Tie Lines, Using....... 7–24 Feature Buttons, Storing The ......9–5 Forwarding Calls .

  • Page 146: Q Uick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick

    Index Making Intercom Calls ....... . . 3–10 Message Waiting Light, Lighting The ..... . 8–1 Messages, Creating LCD .
  • Page 147 GCA70–250 Redial Feature, Automatic ......3–5 — 3–6 Redial Queue ........3–5 — 3–6 Redialing A Previously Dialed Number.
  • Page 148 Index Storing The Response Message Button ..... 9–7 Storing The System Speed Dial Numbers ....10–20 Switching The Dialing Mode Between Pulse And Tone .
  • Page 149 GCA70–250 Using This Guide ........1–1 Using Your Speakerphone .
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  • Page 151 GCA70–250 Appendix A Quick Reference Guide This chart provides you with a Quick Reference Guide of the feature dialing codes. If you wish, you can detach these pages and keep them near your telephone to serve as a stand alone reference. Chapter 8, Programming Your Telephone, describes a method to program these codes on your telephone at unused programmable buttons.
  • Page 152 Quick Reference Feature Enable Code Call Forward, INTERCOM Ring-No Answer, + extension number All Calls Call Forward, INTERCOM Ring-No Answer, + extension number Personal Calls Call Park, Orbit INTERCOM 91-99 (91-99) Call Park, Pickup INTERCOM # 91-99 Call Pickup, INTERCOM Directed + extension number Call Pickup,...
  • Page 153 GCA70–250 Feature Enable Code Line Group 1 INTERCOM 9 Line Groups INTERCOM 80-89 2-11 Line Groups INTERCOM 60-64 12-16 Line Pick Up INTERCOM 65-68 From Any Station, Zones Line Pick Up INTERCOM 69 From Any Station, All Zones Meet-Me INTERCOM 78 Answer Page Message INTERCOM...
  • Page 154 Quick Reference Feature Enable Code Personal INTERCOM Ringing Tones 4 + tone code (1-8) Redial Last Dialed Number Remote Station INTERCOM Disable 05 + extension number Response INTERCOM Message 6 + button + 01-30 Service INTERCOM # Observing 03 + extension number Speed Dial, Station...
  • Page 155 GCA70–250 NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. Feature Pick Up Last Line Broker’s Call...
  • Page 156 NOTES...
  • Page 157 NOTES...
  • Page 158 NOTES...
  • Page 159 telemanuals.com This manual has been developed by Comdial Corporation (the “Com- pany”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims li- ability for any difficulties arising from the interpretation of the informa- tion contained herein.
  • Page 160 telemanuals.com Charlottesville, Virginia 22901-2829 World Wide Web: http://www.comdial.com/ Printed in U.S.A. GCA70–250.05 8/97...

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