Other Special Attendant Buttons - Comdial DXP Attendant Manual

Attendant Features

Other Special Attendant Buttons

In addition to the many feature buttons the system can make available to any
station, the system provides the attendant position with several special-purpose
feature buttons to enhance call processing. These special-purpose buttons are
described below:
• Both Button: This button provides a means for an attendant to establish a
conference between the attendant's station, a current call, and the last call
that was placed on hold.
• Queue Button: When multiple calls are ringing or are on hold at an atten-
dant's station, the system places them in a queue. The attendant can use
this button to determine how many calls are queued awaiting service.
• Serial Call Button: When a caller wishes to speak to more than one
person, the attendant uses this button to place the caller in a serial mode
of multiple transfers to each desired party. In the serial mode the system
automatically transfers the caller to another party as soon as a present
party hangs up. The system places the caller in the serial mode as soon as
the attendant hangs up.
• Test/Busy Button: This button provides the attendant with a means to
test the status of specific lines. Attendants can use this button to deter-
mine whether individual lines are idle, busy or on hold. When this button
is used, the line is seized if it was idle.
To establish a conference between the attendant station, a
•
held call, and an active call,
1. PRESS the installer-programmed BOTH button.
If you wish to cancel the conference condition and return
•
one of the lines to hold,
1. PRESS HOLD.
2. PRESS the line button for the held call you wish to re-engage.
The other line remains on hold at your telephone.
To determine how many calls are queued at the attendant
•
position and awaiting service (on hold, parked, or ringing),
1. PRESS the installer-programmed QUEUE button. The display
will indicate how many calls are in the ring queue and the hold
queue, respectively. The displayed information remains in the
LCD window momentarily.
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GCA70-250
Attendant Manual