Sending Subdued Off-Hook Voice Announcements (Sohva) - Comdial DXP Attendant Manual

Making Calls
Sending Subdued Off-Hook
Voice Announcements (SOHVA)
You can make a private voice announcement to another station that is off-hook
and busy on a call if the installer has arranged the system to provide this feature.
With SOHVA, the announcement is delivered and responded to in a subdued
manner that prevents the distant party from hearing either the announcement or
the response. A tone alert precedes the announcement and is delivered to the
handset receiver of the telephone ahead of the announcement.
Make a SOHVA announcement using the SOHVA button as
•
follows:
1. MAKE intercom call AND HEAR busy tone. If
called station is on outside line, ring-back tone
is heard, but SOHVA is still available.
2. SELECT SOHVA AND HEAR several quick
tone bursts.
3. MAKE announcement (busy tone means that
the called telephone is in speakerphone mode
and you cannot make announcement, that your
SOHVA has been denied through system programming, or that
the called party has blocked your SOHVA).
4. WAIT on line for reply (either verbal or LCD
reply).
The receiving station can respond to the announcement in a
verbal or non-verbal manner. They affect a verbal response
by pressing and holding the MUTE button or appropriate
interactive button and speaking into the handset. They
effect non-verbal response by pressing a programmed
button to send a message to be shown on the display of the
announcing station (if it is an LCD speakerphone). The
announcing station is automatically disconnected after the response message is
displayed.
32
GCA70-250
J Doe Ext 321 Is Busy
SOHVA
CAMP NEXT
Making a SOHVA
I Will Call Back
CALLBK MSG
Receiving an LCD Reply
Attendant Manual