Call Parking - Comdial DXP Attendant Manual

Advanced Call Handling

Call Parking

Parking a Call
You can place a call on hold in the system so that it can be answered from any
station, even though it may not have a line appearance for the call. You accom-
plish this by placing the call in one of many park orbits, where the call remains
until it is answered. Those calls that you can park include intercom calls, outside
calls, and conference calls.
You park calls in predefined zones and then retrieve them by dialing an intercom
feature code or by pressing a preprogrammed call park button. The system can
hold 90 calls in park zones (also referred to as orbits) where they are retrievable
by all users in the system.
To park a call in orbit,
•
1. While on the call, PRESS INTERCOM OR PRESS TRNS/CNF if
intercom call.
2. DIAL
3. DIAL code for park orbit (
10–99).
4. Remember the code for later use or make it known to those who
need to know it in order to retrieve the call.
To retrieve a call that was placed on hold in the system
•
(parked),
1. PRESS INTERCOM.
2. DIAL
3. DIAL code for orbit (
OR PRESS programmed PARK button.
Handling Park Recalls
If a call remains unanswered after the park recall time has ended, the system
returns the call to the parking station where it rings. If that telephone includes an
LCD display, a message appears on it that shows the park orbit number of the
returning call as well as the line number. The system installer sets the call park
recall times.
46
*.
910
#
.
910
999
to for orbit
999
to for orbit 10–99),
GCA70-250
Attendant Manual