Directed Station Hold - Comdial DXP Attendant Manual

Answering Calls

Directed Station Hold

This feature allows you to pick up the last call placed on hold at another station.
This feature does not allow you to pick up exclusive hold calls or calls that are in
the process of being transferred. In addition, this feature allows you to place a
call on hold at another station and have this call appear to be the one that has
been on hold there for the longest time.
To place a call on directed station hold,
•
1. ANSWER call.
2. PRESS INTERCOM OR TRNS/CNF if intercom call.
3. DIAL
4. DIAL extension number of station to receive held call.
5. HANG UP.
NOTE: Features such as hold recall apply to the station that received the
directed hold call and not to the station that sent the directed hold call.
To retrieve a held call at another station,
•
1. PRESS INTERCOM.
2. DIAL
3. DIAL extension number of station that is holding the call.
4. ANSWER call.
Often, you will have more than one call on hold at your station. You know you
can retrieve the last call placed on hold simply by pressing TAP; however, if you
do not have line appearance for a line on which another call is holding, the
system provides a way for you to access that call before servicing the last call
you placed on hold.
To scan your held calls and retrieve a specific one:
•
1. REPEATEDLY PRESS HOLD to scan held call list.
2. PRESS TAP to retrieve call.
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GCA70-250
Attendant Manual