About The Customerinfo Database; Collecting System Information Before You Start - Nortel Norstar ICS Remote Tools 11 Quick Start Manual

6 Using Norstar ICSRT Tools version 11

About the CustomerInfo database

The Norstar system information is stored on your computer as a database file called
CustomerInfo. This file consists of records containing customer details and connection
properties for one or more Norstar systems. The database file is contained in a folder that also
contains other information specific to the customers, such as Workbook files and backup files.
You can create multiple databases. Each database can store information about multiple
systems. At any time you can view all information present in a single CustomerInfo database.
You can copy databases and customer records within databases, but you cannot move
customer records from one database to another existing database.

Collecting system information before you start

The first step in adding Norstar system information to the CustomerInfo database is to collect
the following information:
Required system information
Customer information
When you are adding a new Norstar system to the CustomerInfo database, this general information
should be entered in the database before you enter any Norstar programming information.
System
Identification (ID)
In set programming:
at Software keys,
press
Show
Customer Name
KSU location
Address
N0004998 01
This is a unique eight-digit number that identifies a
Norstar system. No two systems can have the
same System Identification number. When a
company has several Norstar systems stored in the
database, this number allows you to distinguish
between systems.
This is the name of the company or business that
owns the Norstar system.
This is where the Norstar system is located on site,
such as the telephone room. The Norstar location
is not always the same as the customer address.
You should know where the Norstar system is
located in case a problem occurs on site.
This is the business address of the customer. The address can be a maximum of
five lines.