Restoring Data With Icsrt - Nortel Norstar ICS Remote Tools 11 Quick Start Manual

24 Using Norstar ICSRT Tools version 11
You use the Backup feature when you:
• add a customer with an existing Norstar system to the CustomerInfo database
• offer to backup customer programming as a service
• want to update the system database with the current programming data
Tips: If the computer you are using is in the same building as the Norstar system, we
strongly recommend that you copy backup files to CD and store it offsite.
When you perform a backup, the Norstar system being backed up may slow down, but it remains
operational. We suggest that you perform these operations during non-business hours, and warn
the customer that the Norstar system will be slow. The amount of time it takes for a backup
depends on the size and configuration of the Norstar system, and the baud rate the ICSRT
computer uses.
You can schedule a backup to run every day, every 7 days, every 15 days, or every 30 days. The
job then runs at the time you have chosen for whatever time period you chose. For instance, if you
chose every 7 days, the backup for that system would occur at the same day every 7 days.
To determine if any backup or restore operations have been scheduled, have run, or are running,
view the Job Queue screen. This screen allows you to remove scheduled jobs and to view the
current status of a scheduled job. Refer to

Restoring data with ICSRT

When you use ICSRT to perform a scheduled restore, you indicate the path to the backup file on
your computer. When the restore occurs, the information from the indicated file is uploaded to the
Norstar system, replacing the existing programming.
Caution: If you use both scheduled and manual backups for a system, ensure that you
picked the latest backup file to restore, unless you have a specific reason for wanting to
restore an older version.
If you use the Backup Restore tool to perform a manual restore, ensure that the backup file
indicated in the restore Path field is named FNVRAM.new.
You use the Restore feature when the Norstar system has lost all its programming. When you
perform a restore, the Norstar system is put in maintenance mode for the duration of the restore
process.
Tips: The enhancements incorporated in ICSRT tools can be used on systems running
CICS/MICS version 2.0 or newer software.
When you perform a restore, the Norstar system is non-operational and in maintenance mode. Call
processing is suspended during the restore process. Therefore, we suggest that you perform these
operations during non-business hours, and warn the customer that the Norstar system will be
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"Understanding Jobs in Queue" on page 29.