Clearing The Error Code - Advanced Energy Pinnacle User Manual

Pinnacle™ 20 kW
If you cannot identify the problem by following this checklist, please call AE Global
Customer Support. If the unit's front panel or Pinnacle Remote Active Panel displays
an error code, see "Error Code Troubleshooting Table" on page 7-8. To reset the unit's
user-selectable parameters to the factory defaults, read about the default function in
Chapter 4.

Clearing the Error Code

Error codes are typically generated by two types of faults: self-clearing or explicit
clear. When the unit experiences a self-clearing fault condition, the unit turns off
output and displays an error code on the panel. When the fault condition is no longer
present in the system, the panel ceases to display the error code. (You then can turn on
the output.)
When the unit experiences an explicit-clear fault condition, the unit turns off output
and displays an error code. Once the fault condition is no longer in the system, you
must acknowledge the condition from your controlling interface before turning on
output.
To reset the Pinnacle unit, do one of the following:
• From the front panel, press the OFF button to acknowledge the condition. Then
press the ON button to turn on output.
• Through the DeviceNet interface, send the Poll Command message twice: once to
turn off output and once to turn on output (see the description of Byte 4).
• Through the AE Bus interface, serial port or PROFIBUS interface send the OFF
command, then send the ON command to turn on output.
• Through the User port interface, release and reestablish closure between pins 4
and 9 to turn off and on the output.
5702156-E Troubleshooting and Customer Support 7-7