Before Calling Ae Global Customer Support - Advanced Energy Pinnacle User Manual

Troubleshooting and Customer
Support

BEFORE CALLING AE GLOBAL CUSTOMER SUPPORT

RISK OF DEATH OR BODILY INJURY. Disconnect all sources of input
power before working on this unit or anything connected to it.
Operating and maintenance personnel must have the correct training
before setting up, maintaining, or troubleshooting high-energy electrical
equipment. Potentially lethal voltages may cause serious personal injury
or damage to equipment. Ensure that proper safety precautions are
taken.
This chapter contains a general checklist of potential problem areas as well as lists of
error codes and suggested responses. Please consult the appropriate section(s) if you
believe you are experiencing trouble with your Pinnacle power supply. If the problem
continues or if you cannot find an adequate solution in these pages, please call AE and
ask to speak with a Global Customer Support representative
First Check
If you believe you are experiencing problems with a Pinnacle supply, check for
obvious signs of damage to the unit itself, cables, and connectors. If damage has
occurred, turn off the unit and call AE Global Customer Support. If there are no
obvious signs of damage, proceed with the checks on the following lists.
Checks with the Power Off
1. Ensure the power to the unit is off.
2. Check for visible damage to the unit, cables, and connectors.
3. Ensure all unit connectors are installed correctly and are fastened tightly.
4. Check to determine whether any system-related circuit breakers have been
tripped.
5. Ensure there is input power to both the unit and the remote.
5702156-E Troubleshooting and Customer Support
Pinnacle™ 20 kW
Chapter Chapter
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