Table 7-5. Global Customer Support Locations - Advanced Energy Pinnacle Plus+ User Manual

Table 7-4. Error Code Troubleshooting Table (Continued)
AE GLOBAL CUSTOMER SUPPORT
Please contact one of the following offices if you have questions:

Table 7-5. Global Customer Support Locations

5702269-C
Page 195 of 204
Error Code Message
E182
Master/Slave Fault
E183
No Master Detected
Office
AE, World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
Note: For returns and repairs,
please call Global
Customer Support to get
the correct shipping
address.
AE, GmbH
Raiffeisenstrasse 32
70794 Filderstadt
(Bonlanden) Germany
AE, Japan KK
TOWA Edogawabashi, Bldg. 347
Yamabuki-cho, Shinjuku-ku
Tokyo, 162-0801 Japan
Troubleshooting and Global Customer Support
Problem Indicated
A fault has occurred in
the master/slave system.
No master system is
detected. At least one unit
must be set as the master
unit.
Phone (24 hrs/day, 7 days/week):
800.446.9167 or
970.221.0108
Fax (M–F, 7:00 am – 5:30 pm MST):
970.407.5981
Email: technical.support@aei.com
(We will respond to email by the next
business day.)
Note: For customers outside the US, please
contact your local AE office.
Phone: 49.711.77927.0
Fax: 49.711.7778700
Phone: 81.3.32351511
Fax: 81.3.32353580
Pinnacle™ Plus+ 10 kW
Suggested Action
Check your master/slave
cabling. See the "I/O
Communications and
Control" chapter for more
information.
Verify a unit is set as the
master unit, or that the link
to the master unit has not
been broken.
Contact
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