Placing A Call On Hold - Unify OpenStage 60 SIP User Manual

102
Hold
Reconnect
Retrieve held call
Disconnect

Placing a call on hold

You can use this function to place an ongoing call on hold, for instance, to pre-
vent the other party overhearing a conversation with a colleague in the same
room. The held party hears music on hold if Music on hold is active on this par-
ty's phone (

Prerequisite: You are conducting a call.
Select and confirm the option shown in the connections's context menu.
or
S
Press the "Hold" key. The key flashes. (The "Hold" sensor key must be config-
ured Page 92.)

If you do not retrieve the held call after a defined time interval, a reminder
beep sounds three times and a prompt to retrieve the call or disconnect
appears on the display. The settings for this can be found on
and Page 105.

Retrieving a held call
Select and confirm the option shown in the connections context menu.
or
R
Press the illuminated "Hold" key. (The "Hold" sensor key must be configured
Page 92.)

Using line keys
On multi-line telephones you can use the line keys to place ongoing calls on
hold.
R
Press the corresponding trunk key. The line key LED starts flickering. The call is
now on hold.
Retrieving a held call
T
Press the corresponding trunk key. The line key LED lights up. The call is re-
trieved.
The LED display
Page 38 indicates that the call is on hold to other multi-line telephones

where this line is also configured. These phones can then pick up the call.
Held call wait status
After placing a call on hold, you can replace the handset and then decide wheth-
er to retrieve the call or disconnect.
Prerequisite: You placed a call on hold and replaced the handset or pressed
the loudspeaker key in speakerphone mode.
A recall follows immediately and a pop-up menu appears on the display:
Select and confirm the option shown to retrieve the call in speakerphone mode.
or
Select and confirm the option shown to disconnect the held call.
Page 107).
Page 25 or status display on the "Overview" tab

Enhanced phone functions
Page 104
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