Unify OpenStage 40 Operating Instructions Manual
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Also See for OpenStage 40:
- Reference manual (5 pages) ,
- User manual (5 pages) ,
- Manual (2 pages)
Related Manuals for Unify OpenStage 40
Summary of Contents for Unify OpenStage 40
- Page 1 OpenStage 40, OpenStage 40 G OpenStage Key Module 40 HiPath 3000, OpenScape Business, OpenScape Office Operating Instructions A31003-S2000-U107-14-7619...
- Page 2 Merkmale zu gewährleisten besteht nur, sofern diese ausdrücklich vertraglich zugesichert wurden. Liefermöglichkeiten und technische Änderungen vorbehalten. Unify, OpenScape, OpenStage und HiPath sind eingetragene Warenzeichen der Unify GmbH & Co. KG. Alle anderen Marken-, Produkt- und Servicenamen sind Warenzeichen oder eingetragene Warenzeichen ihrer jeweiligen Inhaber. unify.com...
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Page 3: Important Information
Important information Important information For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. -
Page 4: Location Of The Telephone
An update action is indicated by messages on the display and/or by flashing LEDs. Product support on the Internet Information and support for our products can be found on the Internet at: http://www.unify.com. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:... -
Page 5: Table Of Contents
The user interface of your OpenStage 40/40 G ....... . . - Page 6 Contents Basic functions........33 Accepting a call .
- Page 7 Contents During a call ..............59 Using call waiting (second call) .
- Page 8 Contents More functions/services ......84 Appointment reminder function ..........84 Saving appointments .
- Page 9 Contents Direct station selection keys ........... 106 Using DSS keys to answer calls .
- Page 10 Contents Testing the phone ....... . . 127 Testing the phone's functionality ..........127 Checking the key assignment .
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Page 11: General Information
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. Service The Unify service department can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. -
Page 12: Intended Use
3000/OpenScape Business (from R 4), HiPath Open Scape Office (V1), your OpenStage 40/40 G supports voice encryption from software release 2 (V1 R2.xxxx). This allows you to use your OpenStage to conduct calls without the risk of eavesdropping. Voice transmission is encrypted and then decrypted again on the call partner's phone and vice versa. -
Page 13: Multi-Line Telephone, Executive/Secretary Functions
General information Multi-line telephone, executive/secretary functions Your OpenStage 40/40 G is a "multi-line telephone". This means that multiple lines can be configured by your administrator, which is not the case with single-line phones. Each line is assigned an individual phone number that you can use to make and receive calls. -
Page 14: Getting To Know The Openstage
The following sections describe the most frequently used controls and displays. The user interface of your OpenStage 40/40 G 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone Page 25. -
Page 15: Ports On The Underside Of The Phone
Network switch Headset Local cable type Busy lamp field Earpi ey module Properties of your OpenStage 40/40 G OpenStage 40 G LCD display, 40 x 6 characters Illuminated display Programmable sensor keys Full-duplex speakerphone function Headset 10/100 Mbps Ethernet switch... -
Page 16: Using Network Ports More Efficiently
Using network ports more efficiently OpenStage 40 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator. -
Page 17: Key Module
12 illuminated, programmable keys. Like keys on the phone, these keys can be programmed and used according to your needs Page 22. You can attach up to two OpenStage Key Module 40 modules to your OpenStage 40/40... -
Page 18: Openstage Key Module 15
Getting to know the OpenStage OpenStage Key Module 15 OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated keys that can only be programmed for phone numbers. Like keys on the phone, these keys can be programmed with phone numbers and used according to your needs (for labelling, see Page 134). -
Page 19: Blf
Getting to know the OpenStage Your OpenStage 40/40 G can be configured as an attendant console in conjunction with an (consult your administrator). is a key module attached to the side of the phone that provides 90 illuminated, programmable keys. -
Page 20: Keys
Getting to know the OpenStage Keys Function keys Function when key is pressed End (disconnect) call Page 38. Saved number redial (last number dialed) Page 37. Button for call forwarding (with red key LED) Page 40. Open mailbox (with red key LED) Page 29. -
Page 21: 5-Way Navigator
Getting to know the OpenStage 5-way navigator Remove the protective film from the ring around the 5-way navigator before using the phone. This control allows you to manage most of your phone's functions as well as its displays. Operation Functions when key is pressed In idle mode: •... -
Page 22: Programmable Sensor Keys
Getting to know the OpenStage Programmable sensor keys Your OpenStage 40/40 G features six illuminated sensor keys that you can program on two levels. You can assign functions and phone numbers at the first level and only phone numbers at the second level. -
Page 23: Dialpad
Getting to know the OpenStage Dialpad In cases where text input is possible, you can use the dialpad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. - Page 24 Getting to know the OpenStage Text input The current label appears on the first line. Delete it with the key before entering new characters. Enter the required characters using the dialpad. Choose the functions using the keys. Confirm with Example: Changing the key label Page 74.
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Page 25: Display
Getting to know the OpenStage Display Your OpenStage 40/40 G comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs Page 120ff. Idle mode If there are no calls taking place or settings being made, your OpenStage 40/40 G is in idle mode. - Page 26 Getting to know the OpenStage Idle menu When in idle mode, press the key on the 5-way navigator Page 21 to display the idle menu. You can call up various functions here. The idle menu includes selected functions from the Service Menu Page 31.
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Page 27: Telephony Dialogs
Getting to know the OpenStage Telephony dialogs Connection-dependent conditions and situations, for example when your telephone rings, when dialing a number or during a call are depicted graphically on the display. Situation-dependent functions that automatically appear on the display can be selected and activated with the 5-way navigator Page 21. - Page 28 Getting to know the OpenStage Appearance during an ongoing call Example: You are connected to a caller. Icons indicating call status Smith Michael 3:16 Call duration 100168 Current connection Consultation Start conference Options relevant to situation; scroll bar shows that more options are available.
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Page 29: Mailbox
Getting to know the OpenStage Mailbox Depending on the type and configuration of your communication platform (consult the relevant administrator), messages from services, such as HiPath Xpressions, are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups. In idle mode ( Page 25) the following signals alert you to the presence of new messages: •... -
Page 30: Caller List
Getting to know the OpenStage Caller list If you are unable to accept an external or internal call, this call attempt is stored in the caller list. External answered calls can also be saved in the caller list (consult your administrator). Your telephone stores up to ten calls in chronological order. -
Page 31: Menu
Getting to know the OpenStage Menu Use the menu key N to access the following options: • Service Menu for your communication system • Personal (local phonebook) • Corporate (corporate directory) • User (local telephone settings for users) • Administrator (local telephone settings for administrators) The menu key LED remains red as long as you are in this menu. -
Page 32: Telephone User Menu
Getting to know the OpenStage Telephone user menu You can configure settings for your OpenStage here. Opening the user menu To access: Press the key. Select and confirm the "User" option with the keys. If necessary, enter the user password Seite 137. -
Page 33: Basic Functions
Basic functions Basic functions Please read the introductory chapter "Getting to know the OpenStage" Page 14 carefully before performing any of the steps described here on your phone. Accepting a call Your OpenStage rings with the tone signal set when an incoming call is received. The call is also visually signaled on the call display. -
Page 34: Accepting A Call Via The Loudspeaker (Speakerphone Mode)
Basic functions Accepting a call via the loudspeaker (speakerphone mode) Notes on using speakerphone mode • Tell the other party that you are using speakerphone mode. • The speakerphone works best at a low receiving volume. • The ideal distance between the user and the telephone in speakerphone mode is about 50 cm (approx. -
Page 35: Switching To Speakerphone Mode
Basic functions Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and continue the call. if nec. Adjust the call volume. Keep pressing the key until the desired volume is set. U.S. -
Page 36: Making Calls
Basic functions Making calls Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption Page 77. The called party does not answer or is busy Replace the handset. -
Page 37: Dialing With The Headset Connected
Basic functions Dialing with the headset connected Prerequisite: The headset is connected. Internal calls: Enter the phone number. External calls: Enter the external code and the phone number. The headset key lights up. The connection is set up as soon as your input is complete. Make sure your headset port is set up properly Page 124. -
Page 38: Ending A Call
Basic functions Ending a call Replace the handset. Press the key shown. Rejecting calls You can reject calls you do not wish to take. The call is then signaled on another definable telephone (consult your administrator). The phone rings. The caller appears on the screen. Press the key shown. -
Page 39: Calling A Second Party (Consultation)
Basic functions Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Confirm the option shown. Consultation Call the second party. Pay attention to the notes on voice encryption Page 77. -
Page 40: Forwarding Calls
Basic functions Forwarding calls Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset. -
Page 41: Using Call Forwarding No Reply (Cfnr)
Basic functions Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by the administrator) or that are received while another call is ongoing can be automatically forwarded to a specified telephone. Open the Program/Service menu Page 31. -
Page 42: Call Forwarding In The Event Of Telephone Failure (Cfss)
Basic functions Call forwarding in the event of telephone failure (CFSS) If configured (consult your administrator), you can define an internal or external call forwarding destination that activates in the event of telephone failure. Open the Service Menu Page 31. Confirm the option shown. -
Page 43: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Basic functions Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (consult your administrator), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. -
Page 44: Using Callback
Basic functions Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback: •... -
Page 45: Viewing And Deleting A Saved Callback
Basic functions Viewing and deleting a saved callback if nec. Press the programmed sensor key "Callback". Open the idle menu Page 26. Select and confirm the option shown View callbacks Select and confirm to display additional entries. Next callback Deleting a displayed entry Confirm the option shown. -
Page 46: Enhanced Phone Functions
Enhanced phone functions Enhanced phone functions Accepting calls Accepting calls via the headset Prerequisite:The headset is connected. The LED flashes when a call is received. Press the key shown. The LED lights up. Confirm the option shown. Answer Make sure your headset port is set up properly Page 124. -
Page 47: Using The Speakerphone
Enhanced phone functions Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speakerphone mode. Lift the handset and answer the call. -
Page 48: Answering Calls From The Entrance Telephone And Opening The Door
Enhanced phone functions Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (consult your administrator), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-digit code (e.g. -
Page 49: Accepting A Call From An Answering Machine
Enhanced phone functions Activating the door opener Open the Program/Service menu Page 31. Select and confirm the option shown. Control Relay Select and confirm the option shown. Door opener on Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". Select the displayed function and press "OK"... -
Page 50: Making Calls
Enhanced phone functions Making calls En-bloc sending/correcting numbers If this feature is configured (consult your administrator), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request. Internal calls: Enter the phone number. -
Page 51: Using The Caller List
Enhanced phone functions Using the caller list Detailed information as well as a sample display entry are provided on Page 30. Retrieving the caller list Prerequisite: Your administrator has set up a caller list for your telephone. Open the idle menu Page 26. -
Page 52: Calling A Subscriber From The Personal Phonebook
Enhanced phone functions Calling a subscriber from the personal phonebook Open the Menü Page 31. Select and confirm to open the local phonebook. Personal Select and confirm the relevant entry. The connection is set up (see also Niels, Bohr Page 97). Calling a subscriber from the corporate directory Prerequisite: You have searched for and selected a subscriber in the corporate directory... -
Page 53: Using The Ldap Directory From The System Phonebook
Enhanced phone functions Press the key shown. Select and confirm the option shown. Call Pay attention to the notes on voice encryption Page 77. Using the LDAP directory from the system phonebook If configured (consult your administrator), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. - Page 54 Enhanced phone functions The result is displayed If only one name is found, it is displayed. Confirm the option shown. Call If several names are found (max. 50), the first name is displayed. Press this key. Select and confirm the option shown. Scroll Next Select and confirm the option shown.
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Page 55: Suffix Dialing
Enhanced phone functions Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your administrator). Open the Program/Service menu Page 31. Select and confirm the option shown Use speed dialing Enter a three-digit speed-dial number. Pay attention to the notes on voice encryption Page 77. -
Page 56: Talking To Your Colleague With A Speaker Call
Enhanced phone functions Select and confirm the option shown. Change Select and confirm the option shown. Delete Select and confirm the option shown. Exit Talking to your colleague with a speaker call You can make a speaker announcement through a loudspeaker if connected (consult your administrator) or to an internal user with a system telephone without any action on their part. -
Page 57: Talking To Your Colleague With Discreet Calling
Enhanced phone functions Talking to your colleague with discreet calling If this function has been configured (consult your administrator), you can join an ongoing call conducted by an internal user on a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling). -
Page 58: Assigning A Station Number (Not For U.s.)
Enhanced phone functions Assigning a station number (not for U.S.) If this function has been configured (consult your administrator), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party's display. -
Page 59: During A Call
Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are conducting another call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. -
Page 60: Preventing And Allowing Call Waiting (Automatic Camp-On)
Enhanced phone functions Preventing and allowing call waiting (automatic camp-on) If this function has been configured (consult your administrator), you can prevent or allow a second call Page 59 from being signaled by automatic camp-on during an ongoing call. Open the Program/Service menu Page 31. -
Page 61: Parking A Call
Enhanced phone functions Parking a call You can park up to ten internal and/or external calls. Parked calls can be displayed and picked up on another telephone. This feature is useful, for example, if you want to continue a call at another phone. Prerequisite: You are conducting a call. -
Page 62: Holding External Calls
Enhanced phone functions Holding external calls If you have programmed a hold key on your phone Page 69, you can put external calls on hold. All other stations can then pick up the call on the assigned line. Press the "Hold" key. The message of the relevant trunk appears (e.g. -
Page 63: Conducting A Conference
Enhanced phone functions Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference. -
Page 64: Leaving A Conference
Enhanced phone functions Leaving a conference Confirm the option shown. Conference 01:39 Select and confirm the option shown. Leave conference Replace the handset if this feature is configured (consult your administrator). Ending a conference Confirm the option shown. Conference 01:39 Select and confirm the option shown. -
Page 65: Activating Tone Dialing/Dtmf Suffix Dialing
Enhanced phone functions Activating tone dialing/DTMF suffix dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system. Open the Program/Service menu Page 31. Select and confirm the option shown. Calls Select and confirm the option shown DTMF dialing You can use the keys... -
Page 66: Transferring A Call After A Speaker Call Announcement In A Group
Enhanced phone functions Transferring a call after a speaker call announcement in a group If this function has been configured (consult your administrator), you can use a speaker call (announcement Page 56) to announce a call in progress to a group of users Page 110. -
Page 67: If You Cannot Reach A Destination
Enhanced phone functions If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy Camp-on tone is followed by the ring tone. -
Page 68: Using Night Answer
Enhanced phone functions Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by your administrator (= standard night answer service) or by you (= temporary night answer service). -
Page 69: Programming Sensor Keys
Programming sensor keys Programming sensor keys You can program frequently used functions, station numbers or procedures onto the sensor keys on your OpenStage 40/40 G or key module. Configuring function keys See also Page 22. A list of all available functions is displayed, see the overview Page 70. -
Page 70: Overview Of Functions
Programming sensor keys Overview of functions The functions are split into the following menus: • Destinations • Control Relay • PIN and Authorization • Calls • More Features The available functions depend on your configuration. If a function is missing, consult your administrator. Saved function LED messages Call forwarding, Forwarding - trunk, Forward line, Night answer, Do not disturb, Telephone lock, Advisory message, Ringer cutoff, HF answerback... - Page 71 Programming sensor keys Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward line: Flashing slowly - your line is a call forwarding destination.
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Page 72: Programming A Procedure Key
Programming sensor keys Programming a procedure key Numbers and functions that require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant administrator must have granted the appropriate authorization. For example the function "Associated dialing" Page 58 together with the required input (phone number of the phone for which the call is to be made + phone number to be dialed) can be saved on a sensor key. -
Page 73: Configuring Repdial Keys
Programming sensor keys Configuring repdial keys You can also program internal and external station numbers at the second level. The LED function is not available for internal station numbers at the second level. A "Shift" key Page 69 has to be configured in order to program the second level. -
Page 74: Changing The Label
Programming sensor keys Changing the label The label set when a repdial key was programmed can also be subsequently changed. You cannot change the labels on function keys. Changing the label Hold down the key shown. Confirm the option shown. Assign telephony function Open the Program/Service menu Page 31. -
Page 75: Displaying And Assigning Call Charges
Displaying and assigning call charges Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your administrator must request this option from the network operator. -
Page 76: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and assigning call charges Displaying call charges for another telephone (not for U.S.) If configured (consult your administrator), you can also display and print information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function "Show call charges" on a key Page 69. -
Page 77: Privacy/Security
Privacy/security Privacy/security Voice encryption Please see also the explanations on Page 12. Notes on voice encryption Warning about an unencrypted connection Your administrator can define in the communication system whether and how you are notified of unencrypted calls. Warning tone and/or This message appears on the display. -
Page 78: Turning Ringer Cutoff On And Off
Privacy/security Turning ringer cutoff on and off If you do not wish to take calls, you can activate the ringer cutoff function. Calls are only identified by one ring signal, an indication on the display and a key that has been programmed to flash (such as a trunk key). Activating Open the idle menu Page 26. -
Page 79: Caller Id Suppression
Privacy/security Caller ID suppression You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu Page 26. Select and confirm the option shown. Suppress call ID Deactivating Open the idle menu... -
Page 80: Monitoring A Room
Privacy/security Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Open the Program/Service menu Page 31. -
Page 81: Changing The User Password
Privacy/security Changing the user password Your User password allows you to protect your user-defined settings. User password can also be modified via the web interface Seite 134. Open the menu Page 31. Select and confirm the option shown. User if nec. j Enter and confirm the user password. -
Page 82: Locking The Telephone To Prevent Unauthorized Use
Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from accessing certain functions on your phone during your absence, for example you can prevent external phone numbers being dialed or your mailbox being accessed. Consult your administrator to determine which functions are locked. -
Page 83: Locking Another Telephone To Prevent Unauthorized Use
Privacy/security Locking another telephone to prevent unauthorized use If configured (consult your administrator), you can lock and unlock other telephones to prevent unauthorized access. If a phone user locks his or her phone and forgets the PIN code, you can use this function to unlock the phone. -
Page 84: More Functions/Services
More functions/services More functions/services Appointment reminder function You can configure your phone to call you to remind you about appointments Page 85. You must save the required call times. You can enter a single appointment that will take place in the next twenty-four hours or you can enter a daily recurring appointment. -
Page 85: Using Timed Reminders
More functions/services Using timed reminders Prerequisite: You have saved a reminder Page 84. The saved time arrives. The phone rings. The appointment time is displayed. Reminder at 1200 Press the key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is repeated five times and then deleted. -
Page 86: Viewing And Editing Incoming Messages
More functions/services Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu Page 26. Select and confirm the option shown. View sent message Confirm the option shown. Message sent The text message is displayed. -
Page 87: Leaving An Advisory Message
More functions/services Leaving an advisory message You can leave messages/advisory messages on your phone's display for internal callers who wish to contact you in your absence. When you receive a call, the message appears on the caller's display. Open the idle menu Page 26. -
Page 88: Displaying The Number Of Waiting Calls/Overload Display
More functions/services Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you programmed a key with "View number of calls" Page 69. Press the "Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are conducting another call (overload), the LED on the key lights up. -
Page 89: Using A Mobile Phone Number At A Random Phone
More functions/services Using a mobile phone number at a random phone You can program a mobile phone number that was set up especially for you by your administrator at a system-based OpenStage phone of your choice. The original "guest telephone" setting is deactivated. The mobile phone number remains available until you log off from the "guest telephone". -
Page 90: Moving The Connection To The Next Telephone
More functions/services Moving the connection to the next telephone If you want to move your connection from the first "guest telephone" to a second "guest telephone", log on to the second "guest telephone" in the usual fashion (see Page 89). The message "Log off successful"... -
Page 91: Fax Details And Message On Answering Machine
More functions/services Fax details and message on answering machine If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Page 69, the key lights up when a fax or a message has been received. Deactivating signaling Press the illuminated "Fax service"... -
Page 92: Activating Functions For Another Telephone
More functions/services Activating functions for another telephone If configured (consult your administrator), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code 97/#97 Page 78 • Call forwarding, code 13, #1 Page 40 •... -
Page 93: Using System Functions From Outside Disa (Direct Inward System Access)
More functions/services Using system functions from outside DISA (Direct Inward System Access) If configured (consult your administrator), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •... -
Page 94: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Contact your network provider to find out which ISDN functions can be code-operated in your country. Unify GmbH & Co. KG shall not be liable for damages/costs that may be incurred by fraudulent activities or remote operation (such as toll fraud). -
Page 95: Communicating With Pc Applications Over A Csta Interface
More functions/services Communicating with PC applications over a CSTA interface If configured (consult your administrator), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Applications). You send information to the application and receive information from the application, for example, via your phone display. Press the "Data I/O"... -
Page 96: Controlling Relays (Only For Hipath 3000)
More functions/services Controlling relays (only for HiPath 3000) If this function has been configured (consult your administrator), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can activate and deactivate them manually or configure them to activate and deactivate automatically (after timeout). -
Page 97: Phonebooks
Phonebooks Phonebooks Personal phonebook The personal phonebook is restricted to 100 entries. Creating a new contact You can create contacts more conveniently via the web interface Seite 134. Open the menu Page 31. Select and confirm to open the local phonebook. Personal Select and confirm the option shown. -
Page 98: Deleting A Contact
Phonebooks Deleting a contact You can delete contacts more conveniently via the web interface Seite 134. Open the menu Page 31. Select and confirm to open the local phonebook. Personal Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. Delete Confirm the option shown. -
Page 99: Searching For A Contact
Phonebooks Searching for a contact Open the menu Page 31. Select and confirm to open the local phonebook. Personal The last entry used is displayed. Merkel, Angela Enter the first letter of the name you are searching for, e.g. K. J L5 (Abc) The first name found with the initial letter K is displayed after a short time. -
Page 100: Corporate Directory
Phonebooks Corporate directory The corporate directory is an LDAP database. You can search the database for contact entries if you can access this database over your network and your access was correctly configured by your administrator. You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address. -
Page 101: Viewing Entries
Phonebooks Advanced phonebook editing Viewing entries Prerequisite: You found and selected an entry (see above). Select and confirm the option shown. All fields of the entry are displayed. Details Resetting the search fields Prerequisite: The search fields are listed. Select and confirm the option shown. You can now enter new search criteria for Delete a search. -
Page 102: Quick Search
Phonebooks Quick search Open the menu Page 31. Select and confirm to open the company-wide phonebook. Corporate E n t e r t h e n a m e (Abc) Enter the first letter of the name you are looking for, e.g. "K". J L5 (Abc) If you do not enter any further characters, all available names with the Kirsch, Erika... -
Page 103: Making Calls In The Team/Executive/Secretary Configuration
Making calls in the team/executive/secretary configuration Making calls in the team/executive/ secretary configuration If configured (consult your administrator), you belong to a team of subscribers with multiple lines (MultiLine Page 13). Your phone features trunk keys (MULAP keys) Page 103. Lines A distinction is made between primary and secondary lines. -
Page 104: Accepting Calls With The Trunk Keys
Every key programmed as a "Trunk key" (key label: Transfer Trk) corresponds to one trunk with the result that you can configure up to six trunks OpenStage 40/40 As a team member, you can independently program the following functions on... -
Page 105: Placing A Call On Hold On A Trunk Key And Retrieving The Held Call
Making calls in the team/executive/secretary configuration Placing a call on hold on a trunk key and retrieving the held call Prerequisite: You are conducting a call via one of your group's trunks. The "Hold" key has been programmed on your telephone Page 69. -
Page 106: Direct Station Selection Keys
Making calls in the team/executive/secretary configuration Direct station selection keys Each team member has a direct station selection key for every other team member. This means that each team member can be reached directly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not conducting a phone call. -
Page 107: Picking Up A Call For Another Team Member
Making calls in the team/executive/secretary configuration Picking up a call for another team member Press the flashing DSS key or trunk key. Lift the handset. On-hook dialing: Speakerphone mode. Forwarding calls on trunks You can immediately forward internal and/or external calls to your lines to different internal or external telephones (destinations) (external destinations are also possible if the system is configured accordingly). -
Page 108: Deactivating Call Forwarding
Making calls in the team/executive/secretary configuration Deactivating call forwarding Open the Program/Service menu Page 31. Select and confirm the option shown. Destinations Forward Line: Off Select and confirm the option shown. Press the required line key. Enter the required trunk number. If available, press the "CFW MULAP"... -
Page 109: Transferring Calls Directly To The Executive Phone
Making calls in the team/executive/secretary configuration Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are only signaled acoustically by the executive phone or by a second phone assigned to it. -
Page 110: Using Team Functions
Using team functions Using team functions If configured (consult your administrator), your telephone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consideration if your telephone operates with system networking via LAN Page 115! If configured (consult your administrator), you belong to one or more groups of... - Page 111 Using team functions You belong to multiple groups or to one group with trunk keys (including executive/secretary configuration) Open the idle menu Page 26. Leave group Select and confirm the option shown Join group Select and confirm the option shown. Press the "Group call"...
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Page 112: Picking Up A Call For Another Member Of Your Team
Using team functions Picking up a call for another member of your team You can use your own telephone to pick up calls for other telephones in your team, even while on a call (call pickup groups; consult your administrator). Prerequisite: Your telephone rings briefly. -
Page 113: Uniform Call Distribution (Ucd)
Using team functions Uniform Call Distribution (UCD) If configured (consult your administrator), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest. Logging on and off at the beginning and end of your shift Open the Program/Service menu Page 31. - Page 114 Using team functions Requesting and activating work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is excluded from call distribution for a set period or until you log back on. Open the Program/Service menu Page 31.
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Page 115: Special Functions In The Lan
Special functions in the LAN Special functions in the LAN dont worry about the wrong for- If your telephone is operating in an environment in which multiple HiPath 3000 matted text - will be repaired later OpenScape Office MX/LX OpenScape Business and/or systems are interconnected via a LAN (Local Area Network, such as a proprietary PC... -
Page 116: Setting Up "Follow Me" Call Forwarding
Special functions in the LAN Setting up "follow me" call forwarding You can activate/deactivate call forwarding Page 40 for your phone from other phones in the LAN. Open the idle menu Page 26. Select and confirm the option shown. DISA internal (DISA) station number of your HiPath 3000/OpenScape Business OpenScape Office MX/LX... -
Page 117: Using Night Service
Special functions in the LAN Using night service If authorized (consult your administrator), you can define telephones in other OpenScape Office MX/ HiPath 3000/OpenScape Business communication platforms as the night answer Page 68. Open the idle menu Page 26. Select and confirm the option shown. DISA internal Enter the (DISA) number of the HiPath 3000/OpenScape Business... -
Page 118: Ringing Group
Special functions in the LAN Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000/OpenScape Business OpenScape Office MX/LX communication platforms Page 110. Saving, displaying and deleting telephones for the ringing group Open the Program/Service menu Page 31. -
Page 119: Controlling Relays (Only For Hipath 3000)
Special functions in the LAN Controlling relays (only for HiPath 3000) If this feature is configured (consult your administrator), you can also control relays Page 96 in other HiPath 3000 communication platforms. Select and confirm the option shown. DISA internal Enter the (DISA) station number of the HiPath 3000 where you wish to control... -
Page 120: Individual Phone Configuration
Individual phone configuration Individual phone configuration Adjusting display properties Adjusting the display to a comfortable reading angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Setting contrast The display has eight contrast levels that you can set according to your light conditions. -
Page 121: Adjusting Displays On The Open Stage Key Module
Individual phone configuration Adjusting displays on the Open Stage Key Module You can adjust the contrast setting for any OpenStage Key Module connected to suit the current light conditions (eight settings available). Press one of the keys shown in idle mode Page 25. -
Page 122: Adjusting Audio Settings
Individual phone configuration Adjusting audio settings Optimize the audio settings on your OpenStage for your work environment and according to your personal requirements. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume. Keep pressing the key until the desired volume is set. Save. -
Page 123: Adjusting The Speakerphone To The Room Acoustics
Individual phone configuration Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: „T0343 Quiet room," "T0344 Normal room" and "T0345 Noisy room." Press one of the keys shown in idle mode. -
Page 124: Setting Headset Port Use
Individual phone configuration Settings for the ring tone "pattern" If you selected "Pattern" as the ring tone, you can still make settings for the pattern melody and the pattern sequence: Select and confirm the option shown. Pattern melody Select the required pattern melody between 1 and 8 (e.g. 4). You will hear the associated Pattern melody. -
Page 125: En-Bloc Dialing (Local)
Individual phone configuration En-bloc dialing (local) This function is not supported by HiPath 3000. If en-bloc dialing is activated, you can delete characters with the backspace key as you enter a phone number and then enter new characters. The connection is only established when you confirm "Dial". -
Page 126: Viewing Network Information
Individual phone configuration Viewing network information The information you need to launch the web interface Seite 134 can be found here. In addition, you will find real-time information on network activity that may be important for the administrator for troubleshooting purposes. Open the menu Page 31. -
Page 127: Testing The Phone
Testing the phone Testing the phone Testing the phone's functionality You can test your phone's functionality. Prerequisite: The phone is in idle mode. Open the Program/Service menu Page 31. Phone test Select and confirm the option shown. If everything is functioning correctly: •... -
Page 128: Differing Display Views In A Hipath 4000 Environment
Differing display views in a HiPath 4000 environment Differing display views in a HiPath 4000 environment Depending on the system configuration, some functions may not always be offered in the display as described in this document. In addition, display texts may differ from those described in this document depending on the system configuration. -
Page 129: Web Interface
Web interface Web interface General You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your administrator. Launching the web interface For more information about the IP address, the web interface address and how to connect the telephone to the network, refer to the section entitled "Network information"... -
Page 130: User Pages
Web interface User Pages The web interface homepage opens once you have entered and confirmed the phone's IP address. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3. - Page 131 Web interface Audio – Settings – Headset socket Page 124) User Configuration (not supported by HiPath 3000) – Outgoing calls – Block dialling Page 125 Phone – Display Page 120 – Display-Einstellungen – Display brightness: – -3 – -2 – -1 –...
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Page 132: Fixing Problems
Fixing problems Fixing problems Responding to error messages on the display Possible causes: Incorrect input Station number is incorrect. Possible reactions: Enter correct station number. Possible causes: Not authorized Locked function selected. Possible reactions: Apply to the administrator for authorization for relevant function. Possible causes: Currently not possible Dialed a non-existent station number. -
Page 133: Contact Partner In Case Of Problems
Fixing problems Possible cause 2: If "Clear LED support" appears in the menu: you tried to program a station number without LED display or an external station number on a key that is already programmed with an internal phone number with LED display. -
Page 134: Troubleshooting
• With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.unify.com/index.php/Key_Labelling_Tool . • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use. -
Page 135: Local User Menu
Local user menu Local user menu Opening the user menu on the phone To open the user menu, press the key. Select the User menu option. You are prompted to enter the User password Page 81. Confirm this with OK. The options of the user menu are available. User menu display The majority of settings that can be made via the user menu on the phone can also be made via the web interface... - Page 136 Local user menu Configuration (not supported by HiPath 3000) – Outgoing calls Page 125 – Block dialling – Activated – Deactivated Phone – Display Page 120 – Helligkeit: Change user password? – Current password: Page 81 – New user password: –...
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Page 137: Index
Index Index For another phone ..........75 For your phone ............. 75 Call duration ............. 75 Call forwarding ............40 Numerics In the event of telephone failure ......42 MSN in CO ............43 5-way navigator ............21 Call list ..............30 Call request .............. - Page 138 Index Using redial ............37 Using repdial keys ..........37 General information ..........11 Using speed dialing ..........55 Graphic display ............25 Dialing aid Group call .............. 110 S0 bus ..............58 Dialing external calls ..........36 Dialing internal calls ..........36 Dialing the CO ............
- Page 139 Index LAN telephony ............115 Parking a call ............61 LDAP ..............100 Personal identification number ......... 83 LDAP directory ............53 Phone LED displays Locking ..............82 DSS keys .............. 22 Locking another ............ 83 Function keys ............22 Locking/unlocking ..........
- Page 140 Index Searching for a contact ........99, 100 Trunk seizure, automatic .......... 36 Second call Allowing ..............60 Preventing ............. 60 Second level ............37 Unanswered calls ............. 30 Secondary line ............103 Uniform Call Distribution ........113 Secure call ............12, 77 User interface ............
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Page 141: Overview Of Functions And Codes (Alphabetical)
Overview of functions and codes (alphabetical) Overview of functions and codes (alphabetical) The following table lists all available functions, as shown on the display. If configured (consult your administrator), functions can be activated interactively (select and confirm) or via the Service Menu (select and confirm or enter a code). - Page 142 Overview of functions and codes (alphabetical) ... Interact- ... Via the ively Service Menu Functions ... With Page 31 (=display) Press <: <: Code Data I/O service Resetting services Speaker call HF answerback on HF answerback off DISA DISA internal Discreet calling Shift Phone test...
- Page 143 Overview of functions and codes (alphabetical) ... Interact- ... Via the ively Service Menu Functions ... With Page 31 (=display) Press <: <: Code Mobile Login (log off) #9419 Mobile Login (log on) *9419 Night answer on Night answer off Parking a call Retrieve call Page...
- Page 144 Overview of functions and codes (alphabetical) ... Interact- ... Via the ively Service Menu Functions ... With Page 31 (=display) Press <: <: Code Timed reminder on Timed reminder off Door opener on Door opener off Door opener Transferring Pickup - directed Pickup - group Picking up a call Forwarding on...