Unify OpenScape Desk Phone CP400 User Manual
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Also See for OpenScape Desk Phone CP400:
- User manual (171 pages) ,
- Installation and quick reference manual (37 pages)
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Summary of Contents for Unify OpenScape Desk Phone CP400
- Page 1 OpenScape Desk Phone CP400 OpenScape Key Module 400 OpenScape Voice OpenScape 4000 User Guide SIP A31003-C1000-U101-5-7619...
- Page 2 Provide feedback to further optimize this document to edoku@unify.com. As reseller please address further presales related questions to the responsible presales organization at Unify or at your distributor. For specific technical inquiries you may use the support knowledgebase, raise - if a software support contract is in place - a ticket via our partner portal or contact your distributor.
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Page 3: Important Information
EU applies should be disposed of separately from the municipal waste stream in ap- propriate collection systems. Information concerning the proper disposal of your Unify product in the business-to- business market segment is available from your local sales representative in Unify or partner sales. Care and cleaning instructions •... -
Page 4: Location Of The Telephone
Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant envi- ronmental labels for its products in the event that the environmental label programs permit qualifi- cation for individual Unify products. -
Page 5: License Information
Important information License information More information about the EULA and Open Source licenses you can find on the Web interface, section Licenses page 173. ... -
Page 6: Table Of Contents
Canceling the Remote configuration ......... . . 17 Getting to know the OpenScape Desk Phone CP400 ..18 The user interface of your telephone . - Page 7 Contents Operating your OpenScape Desk Phone CP400... 30 Navigating in menus ............30 Conversations .
- Page 8 Contents Switching to the held party (alternating)......... 71 Conference .
- Page 9 Contents Privacy/security ........109 Do not disturb ............. 109 Enabling do not disturb via the Presence menu .
- Page 10 Contents Activating/deactivating Hold and hang-up......... 147 Music on hold .
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Page 11: General Information
This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP400 and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone CP400. These in- structions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network. -
Page 12: Icons Used In The Manual
Icons used in the manual Tips Refers to a setting performed via the web interface. Indicates important additional information in relation to handling. ñ Indicates required intervention by the administrator. Displays for describing operation A dark background is not rendered for some display images in order to ensure legibility for the User Guide. -
Page 13: Conversation Display
Display illustrations Answer Incoming call Reject Deflect Andre-Marie Ampere 3336 Step-by-step illustration in User Guide When an action is not selected, it will be shown right-aligned in a light color. The Reject P associated Softkey is also shown. The action can be executed by pressing the softkey even if it has not been selected. - Page 14 Functions and phone numbers can be programmed on the keys for the tele- phone and the key module. The OpenScape Desk Phone CP400 or OpenScape Key Module 400 key shown Call waiting here is referred to as a Funktionstaste in the User Guide. Refer to the instruc- tions on page 179 as regards the labeling.
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Page 15: Service
Intended use The OpenScape Desk Phone CP400 phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. Any other use is regarded as unintended. -
Page 16: Remote Configuration For Cloud Service Providers
• The administrator has provided you with a PIN for the initial start-up • You have a LAN connection with access to the Internet • You have a new OpenScape Desk Phone CP400 that you want to start up us- ing the remote maintenance function Starting up the telephone Connect the telephone to the LAN. -
Page 17: Canceling The Remote Configuration
Starting the remote configuration Once you have entered a valid PIN, the remote configuration of your telephone starts automatically. You are shown the following messages on the display: Asking redirect server... Configuring phone... Deployment done The configuration is concluded and the telephone is operational with the re- quired settings. -
Page 18: Getting To Know The Openscape Desk Phone Cp400
Getting to know the OpenScape Desk Phone CP400 The following sections describe the most frequently used controls and displays. The user interface of your telephone Conversations Voicemail Tuesday 24 Sep 2015 Settings You can make and receive calls as normal using the handset. The graphic display permits intuitive operation of the phone page 25. -
Page 19: Ports On The Underside Of The Phone
(e.g. Phone Manager) unit (if necessary) Network switch Country-specific cable Key module Headset Handset Service interface Properties of your OpenScape Desk Phone CP400 Grayscales Display type 240*120 Illuminated display Full-duplex speakerphone function Headset Interface for key module 10/100 Mbps switch page 20 ... -
Page 20: Using Network Ports More Efficiently
Using network ports more efficiently The OpenScape Desk Phone CP400 has a Gigabit Ethernet switch. This means that you can also connect a PC with a Gigabit LAN port to the LAN directly via the phone. The option for connecting the telephone and PC must first be activated on the telephone by your administrator. -
Page 21: Keys And Controls
Keys and controls Softkeys Function when key is pressed Activates function of left-hand display option or opens an additional menu. Used as a line key in the team menu. Audio controls Audio keys Function when key is pressed :/É Activate/deactivate the loudspeaker page 59. -
Page 22: Navigator
Navigator You can use this control to navigate within lists and execute actions in the selected area. Operation Functions when key is pressed In conversation mode: « • Open subscriber information Press the key. In settings: • Go down a level In lists and menus: Press the key. -
Page 23: Dialpad
Dialpad Number entry If you enter a digit when the phone is in idle mode, for example, an input field opens automatically for entering numbers. You can only enter the numbers 0 to 9 as well as the characters * and # via the keypad in 123 mode (indicated at the left-hand margin of the input field). - Page 24 Complete your input: Firma: Move cursor left Move cursor right Press the Softkey for to complete your input. Character overview (depends on the current language setting) 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x 17x ï...
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Page 25: Graphic Display
Graphic display Your OpenScape Desk Phone CP400 is equipped with a graphic display page 19. Conversations The conversation list appears in the start display and is a collection of contact details and data from the call log. You will find detailed information from page 31. -
Page 26: Presence
In addition, different icons represent different situations and switches: Icon Meaning The ringer is deactivated page 24 › The ringer is set to a beep page 24 The "Do not disturb" function is activated page 109 œ The phone lock is activated page 112 ... - Page 27 Presence Forward all calls 3334 Do not disturb UC Presence OpenScape UC Presence Available Busy The OpenScape UC Presence state can be changed from the OpenScape UC web client. Various state can be selected from a drop down menu. Available Away Do not disturb BeRightBack...
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Page 28: Context-Dependent Displays
Context-dependent displays Depending on the situation at hand, the graphic display on your OpenScape Desk Phone CP400 shows different content, to which you can respond intuitively. Action with Softkey Conversations 30:07 Andre-Marie Ampere Paul Baum Wednesday 31 Sep 3336 Press the top softkey to start an alphanumeric search page 37. -
Page 29: Action Via Dialpad
Action via dialpad Press any key on the dialpad to start dialing a phone number with automatic phone number searching. 3334 Wednesday Softkeys Paul Baum Wednesday 3336 31 Sep As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions. -
Page 30: Operating Your Openscape Desk Phone Cp400
Operating your OpenScape Desk Phone CP400 The following descriptions provide an overview of how to operate your phone. Before looking at the functions and settings, you should set up the User password to protect your phone against unauthorized use page 110. ... -
Page 31: Conversations
Conversations A conversation is a contact with a call history. New conversations are created or updated for • a previously answered call • a dialed call • a missed call • an Exchange entry following automatic synchronization • an entry from a corporate directory if a new number was used (LDAP) If you have activated use of Circuit ( page 161), then only conversations from Circuit will be in- ... -
Page 32: Opening Details Of A Conversation Or Making A Call
Opening details of a conversation or making a call « You can open a selected conversation using a navigation key or start a call using the softkey or the navigation key . If a conversation is not selected, you can start a call using the soft- Conversations 26 Nov Andre-Marie Ampere... -
Page 33: Creating Or Editing Conversations
Creating or editing conversations Conversations are created based on dialed or answered calls. New contacts are synchronized with the phone when connected to Exchange. When you search for a subscriber using LDAP page 81, this contact is transferred to conversations. ... - Page 34 You can complete the following fields for a contact: • Last name: Last name of a contact. • First name: First name of a contact. • Work 1: First work phone number. If only one phone number is available, it is stated here. •...
- Page 35 3333 Last name: Einstein First name: Work 1: 3333 € μ Use the key to switch, for example, to "First name" and enter the first name here if appropriate. First name: Albert Move cursor left Move cursor right Enter the first name and complete the input for this field with the Softkey. 3333 Last name:: Einstein First name: Albert...
- Page 36 Answer Incoming call Reject Deflect Albert Einstein 3333 Create a new contact/conversation from scratch You can create a new contact from the conversation list with no previous history. μ Select the header row of the Conversation List by using the key and then the Navigator «...
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Page 37: Searching For Conversations
New conversation Last name: First name: Work 1: Searching for conversations You have a number of options available to you for initiating a search for conversations. If you want to call the located contact for the conversation immediately and you know the phone number roughly then you can •... - Page 38 Use the key to switch from numeric to alphanumeric input when you have opened the search field with the Softkey . You can immediately dial a located subscriber whose phone number contains the number 33 in this case, for example, by pressing the Softkey.
- Page 39 Search for names (alphanumeric string) • LDAP was not configured by your administrator: The phone now searches in the local conversation list for 'am' and thus finds all the conversations that contain the name 'am', for example 'Ampere' or even 'Samara'. The hits are listed chronologically.
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Page 40: Filtering Conversations
Filtering conversations When you want to filter conversations, it is possible to do so from the List options screen. Initially, the filter is non-applied, which means it is set to "Show all calls (All)" and will display all conversa- tion list entries of any call type. Use the "Filter"... -
Page 41: Displaying The History Of A Conversation
Displaying the history of a conversation The current history of a conversation is shown directly in the conversation list. The histories of oth- er calls can be viewed under Details or also directly with the History option during a call. Conversations 1:22 PM 3333... -
Page 42: Deleting Conversations
Deleting conversations If you misdial, for example, or cancel dialing prematurely, an entry will still be created in the con- versations list. You can delete this entry again immediately. Entries for incoming calls that you no longer need can also be removed from the list. Conversations 1:22 PM Yesterday... -
Page 43: Toggle Between Circuit And Local Conversation List
Toggle between Circuit and local conversation list There is a possibility to toggle between the Circuit and local conversation list to easily see the rel- evant list. Prerequisites: The phone is connected and switched to Circuit mode page 161. The conversa- ... -
Page 44: Marking All Conversations As Read
Marking all conversations as read You are able to mark all new missed calls in Conversation List as read in a single action. Conver- sation List Options provides you with a functionality that will mark all new missed calls as read. This means: •... -
Page 45: Telephony Interface
Telephony interface Telephony view Incoming call Your phone rings and the call display flashes. In addition to the "classic" telephone functions, ad- ditional information and functions are offered on the display: Signalisierungs-LED Flashing Answer Incoming call Select a function Reject using the Softkey Deflect Andre-Marie Ampere... - Page 46 Switching to a different menu during a call You can use the key while on a call to switch to the Conversations menu. Conversations Andre-Marie Ampere 30:07 Indicates an active call Wednesday Paul Baum 3336 31 Sep Use the key to open the main menu and from there, for example, change the Brightness of the display in the Settings.
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Page 47: Programmable Keys
Programmable keys The OpenScape Desk Phone CP400 and OpenScape Key Module 400 each have 16 keys to which you can assign functions or numbers at two levels. Use the programmed shift keys to switch to the required level when using a function or selected dialing key. -
Page 48: Corporate Directory
Corporate directory If you have access to a corporate directory or LDAP database (consult your administrator), you can search for contacts in it via conversations. LDAP is queried automatically when a phone num- ber is dialed. Answering machine (voicemail) Depending on the type and configuration of your communications platform (consult your adminis- trator), messages from configured services are displayed in this application. -
Page 49: Settings
Settings Use the key to open the main menu and then switch to the settings. Conversations Voicemail Settings Settings User settings Administrator settings The menu comprises a configuration area both for users and for administrators. User settings Cancel The first time you open the user settings you have to enter the User password page 110. -
Page 50: User Settings
User settings Menu You can adjust local settings for your OpenScape Desk Phone CP400 using the "User" menu. The menu structure consists of several levels. User settings Date and time Audio Configuration You can also configure all of the settings using your OpenScape Desk Phone CP400's web interface page 172. - Page 51 Handling Allow call waiting Allow DND Busy when dialling Press the Softkey for to save your new setting. Parameters You can set values in some submenus. Connected calls Join in conferences Allow hold reminder Hold reminder delay Press the Softkey for to open the setting.
- Page 52 Connected calls Join in conferences Allow hold reminder Hold reminder delay Press the Softkey for Q to save your new setting. Level You can use menus with levels to adjust the volume or brightness, for example. An example of display brightness is given here. Switch to the telephone settings menu Phone Screensaver Display...
- Page 53 Brightness Increase Decrease " Adjust the brightness to the desired level. Use the key to do this. The display is adjusted im- mediately. Brightness Increase Decrease Complete the setting by pressing the Softkey for Display Brightness Contrast Save your new settings.
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Page 54: Administration
Administration You can access the administration area via the "Admin" function and by entering the administration password. Refer to the administration manual for your phone for more detailed information on this topic. During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line. -
Page 55: Telephone Settings
Telephone settings Display angle You can swivel the display unit. Adjust the display unit so that you can clearly read the screen. Display brightness You can adjust the brightness of the display to suit your ambient lighting. You can also configure this setting via the web interface page 172. -
Page 56: Key Click
• Handset • Headset • Handsfree • Rollover • Group pickup beep You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. - Page 57 Open using the Softkey. Phone Open using the Softkey. Key click Setting the volume for Key click € Select the volume. The current setting is displayed. Volume Open using the Softkey. High You can choose between the following three options: •...
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Page 58: Openscape Uc Settings
OpenScape UC Settings The OpenScape UC can be configured in the Configuration menu. Open the OpenScape UC Settings and insert the required login information. The OpenScape UC can be also configured in WBM page 164. Configuration: Microsoft® Exchange OpenScape UC Settings Keyset OpenScape UC Configuration UC Server... -
Page 59: Making Calls
Making calls Incoming calls The telephone rings if the ringtone is active. The Notification LED also flashes. If transmitted, calling party information (name, phone number) appears in the in- formation section on the left-hand side of the display. Any settings you are currently making on the phone will be interrupted by an incoming call. -
Page 60: Answering A Call Via The Headset
Suggestions for using speakerphone mode: • Adjust the call volume while speakerphone mode is active. • The ideal distance between the user and the phone in speakerphone mode is 50 cm. Answering a call via the headset Prerequisite: A headset is connected. Make sure your headset port is set up properly page 117. -
Page 61: Deflecting A Call
Deflecting a call Prerequisite: An incoming call is displayed or signaled. The function is ap- proved by the administrator. Press the Softkey. The conversations view is opened. Deflect D If a destination phone number is programmed, it will appear as the top entry in 123456789 Ô... -
Page 62: Making Calls
Making calls If you allowed the option "Busy When Dialing" page 155, you will not be interrupted by an incoming call. In this case, the caller hears the busy sig- nal. You make a call by entering the phone number of the relevant party using the dialpad or by searching for this party in the permanent Conversations list. -
Page 63: Dialing With The Selected Dialing Key
© 123456789 Confirm that the phone number is complete or wait until the autodial delay ex- pires (see page 66). The required conversation is shown in the list. Confirm with the Softkey. The Georg Simon Ohm connection is set up. Entering the phone number first First enter the number. - Page 64 Confirm the selected conversation with the Softkey shown. The phone number Georg Simon Ohm is dialed. If visible, confirm the conversation immediately with the Softkey shown. The Georg Simon Ohm phone number is dialed.
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Page 65: Redialing Via The Function Key
Redialing via the function key Prerequisite: The "Repeat dialing" Function key is configured. Press the Function key. The connection to the last subscriber dialed is estab- Redial lished. Calling back a missed call Contacts who have tried to reach you are identified accordingly in the conversa- tions list and appear at the top of the list. -
Page 66: Using Autodial Delay
Using autodial delay A number is automatically dialed after a set delay starting from the entry of the number's last digit. The autodial delay can be used: • when dialing in idle mode • when deflecting an incoming call • during a consultation •... -
Page 67: During A Call
During a call Activating/deactivating the microphone You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office for example. Prerequisite: You are making a call. Deactivating the microphone Press the key shown. -
Page 68: Switching From Headset To Speakerphone Mode
Prerequisite: You are making a call in speakerphone mode. Lift the handset. É The key shown is no longer lighting. Switching from headset to speakerphone mode In standard mode Press and hold the key (open listening is activated), Press the key shown. Speakerphone mode is activated. In US mode Press the key shown. -
Page 69: Consulting A Second Party
Hold Wilma Consult 903122925112 Fred Transfer 34#1979 Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are making a call. The connection is set up to a subscriber. 2:40 AM Klaus Maier 3336... - Page 70 Press the Softkey. The consultation call is disconnected. The call with the first End & reconnect party is resumed. The second party hangs up If the second party hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up"...
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Page 71: Switching To The Held Party (Alternating)
Switching to the held party (alternating) Prerequisite: You are making a consultation call page 69 or have accepted a second call page 74. You are in the call connection menu. Press the Softkey. Alternate You can switch back and forth between two parties by repeatedly confirm- ing "Alternate". -
Page 72: Putting On Hold And Retrieving Alternately Or Simultaneously
Press the Softkey. Exit conf. P É Replace the handset or, if you are in speakerphone mode, press the loudspeak- er key. Both call partners remain connected. You are disconnected from the con- ference call. Disconnecting a party Press the Softkey. Both connections are cleared down – the conference is End conf. -
Page 73: Connecting Parties
Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are making a consultation call page 69 and you are in the call menu of an active call. Press the Softkey. - Page 74 You can accept a second incoming call in the course of an ongoing call. The call- er hears the on-hook signal while you hear a call-waiting signal tone. You can reject, forward or accept the second call. You can block the second call or the signal tone page 151.
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Page 75: Transferring A Call
Press the Softkey. The caller still hears the on-hook signal. You can subsequently Answer, Reject or Deflect the second call via Conversations. You administrator must have al- lowed for a corresponding wait time for this in the system so that the call is not terminated prematurely or forwarded. - Page 76 Press the Softkey. Transfer D Enter and confirm the phone number of the second party to whom you want to transfer the call. You can also select and call the subscriber from conversations at this point. The list of conversations is displayed after the call is successfully trans- ferred.
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Page 77: Ending A Call
Ending a call Press the Softkey shown. Disconnect à Ê Press the key shown. The key LED goes out. É Press the key shown. The key LED goes out. Replace the handset. After the call has ended (either by you or the remote party), end of call notifica- tion with duration of the call will be shown on the phone screen: Conversations Voicemail... - Page 78 Configuring call forwarding Open using the Softkey. Settings For a description of the settings, see section ”Programming call forwarding” page 137. ...
- Page 79 Setting alerts You can activate and deactivate visual and audible alerts in the Forwarding - Alerts for calls that have been forwarded to you. Open using the Softkey. Alerts Enable or disable using the Softkey. ¢ Visual Enable or disable using the Softkey. ¢...
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Page 80: Corporate Directory
Corporate directory Depending on the existing infrastructure, the corporate directory can use a num- ber of different sources. The contents are displayed collectively in the conversa- tions. One potential source is your personal Exchange directory. When using Circuit page 161, other directory data cannot be used at the ... -
Page 81: Searching For Contacts Via Conversations
Enter the folder with the destination data and conclude your input with the Soft- key. Save the configuration. Searching for contacts via conversations For a description of how to perform searches, refer to page 37. You can use the following search terms, for example, to search in the corporate directory: •... -
Page 82: Listening To Voicemail
Listening to voicemail To use this function, you need to have a voice mailbox set up on your communi- cation platform for voicemails (see page 48). The call display lights up to signal new messages. It only extinguishes when all messages have been picked up. -
Page 83: Importing Contacts Via Wbm
Importing contacts via WBM You can import your contacts into your phone through WBM interface (for more information, see ”Web interface (WBM)” page 172). The contact file can be exported from Outlook or OSM. See the products documentation for instructions on how to export contacts from an Outlook client or OSM. - Page 84 4. The progress and outcome of the import will be indicated to you – A completion message is displayed when the "Press to see import results" button is pressed – A successful import will be indicated by a "Import completed" text mes- sage below the panel on the page –...
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Page 85: Exporting Contacts Via Wbm
Exporting contacts via WBM You can export your contacts from your phone through WBM interface page 172, so you can use them elsewhere, store them, etc. Log on to the User Pages on WBM using your password (for more infor- mation, see User Pages page 173) ... -
Page 86: Programmable Keys
Programmable keys You can assign a series of functions for the phone to programmable keys on the OpenScape CP 400 and an additional OpenScape Key Module 400 to suit your requirements. The OpenScape Key Module 400 and also the OpenScape CP 400 come with 16 keys, all of which can be programmed on two separate levels page 47. -
Page 87: Programming A Key
Programming a key Initiating programming Directly via the key Hold down the Function key to which a function should be assigned until the pro- gramming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (consult your ad- ministrator about the current setting). -
Page 88: Beginning Programming
Beginning programming Open using the Softkey. Unallocated Normal Open using the Softkey. Unallocated Shifted € Choose the function to be programmed on the key. Confirm with the Softkey to set the function, for example Do not disturb. Do not disturb ¥ If you do not want to accept the standard function labeling: Open using the Softkey. - Page 89 ¾ The input field is displayed. Enter the subscriber's destination phone number and confirm with the Softkey. For example, insert a ’¬’ Pause. Pause ò You can select and insert the following special characters for actions with the € key: •...
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Page 90: Using Keys
Using keys A function or selected dialing can be programmed on the first or the second lev- Press "Shift" if necessary to switch level. Shift Example 1: Calling saved number Prerequisite: The idle menu is shown on the display. Press the Function key for a saved number. The connection is set up. Party Example 2: Activating/deactivating Call waiting You can press a key to activate or deactivate call waiting functionality, even... -
Page 91: Resetting Keys
Resetting keys Here you can reset keys you configured back to factory settings (see also page 136). Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. -
Page 92: Making Calls In The Team
Making calls in the team Group call Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. The administrator may have made the following settings for signaling: Telephone status Ring on group call =... -
Page 93: Picking Up The Group Call Only Using The Key
Picking up the group call only using the key Your administrator has set up the group call such that it is only displayed ñ by the Anrufübernahme key flashing. The phone can also ring when idle. A group call is waiting. The Anrufübernahme key flashes. The group call is not shown on the display. -
Page 94: Direct Station Selection Keys
Direct station selection keys Apart from line keys, the administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it. The DSS keys are also used for consultation calls. -
Page 95: Call Pickup
Call pickup You can pick up calls for the DSS subscriber. The LED flashes if a call is incom- ing for this station's line. Indirect pickup Prerequisite: The auto-answer function is deactivated page 143. Press the DSS key. The call is routed to your primary line and rings. £... -
Page 96: Led Display On Dss Keys
LED display on DSS keys DSS key Meaning Off: The phone is in idle mode. Flashes: You can accept a call for the DSS subscriber via the £ key. The call is routed to your primary line when the call is ac- cepted. -
Page 97: Multiline
Line or DSS keys can be configured by your administrator on programmable keys on the OpenScape Desk Phone CP400 and a OpenScape Key Module 400. You can also use and monitor these line keys from the Team menu. The Team menu could look as follows for example:... - Page 98 Phantom line Phantom lines are not used as primary lines by any telephones in a line trunk group. Phantom lines are established, for example, when the number of lines provided by a communications system exceeds the number of available tele- phones.
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Page 99: Incoming Calls
Incoming calls Answering calls for the primary line The phone rings. The caller and the relevant line are displayed. The Notification Incoming call ø ë LED flashes. Thomas Meier 1234954 £ Press the flashing key for the primary line and use speakerphone mode. Line 1 Press the Softkey and use speakerphone mode. - Page 100 Manual line seizure Lift the handset or press the speaker key or headset key. Using function keys Press the required line key. Line 2 ù © The input field in Conversations opens. Dial a number... Enter the phone number and confirm. You can also search for and use the con- tact from the conversation list.
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Page 101: During Calls
€ Select the required line. Confirm line 2 for example. Line 2 ü ù Available Press the Function key . The connection is set up. â Redial ã Forwarding calls for the primary line Call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found from page 137. - Page 102 • Forward calls page 137 • Do not disturb page 109 Depending on your individual settings, you will be notified of incoming calls page 106. Making and receiving calls with multiple lines The following description is based on the lines configured on the function keys. The lines in the Team menu are operated in accordance with page 97.
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Page 103: Settings For Multiline (Keyset)
During a consultation call or after accepting a waiting call the hold function can- not be used. The LED display page 98 indicates that the call is on hold to other multi- line telephones where this line is also configured. These phones can then pick up the call. - Page 104 Example of details for a configured line Details for keyset line x : Line 1 Ring delay Hot/warm action Hot line Hot/Warm line destination 3339 Details for keyset line x : Line 1 3336 Ring on/off Hot line Selection order Setting the time for a delayed ringer Specify the length of time before a held call should be signaled on a line.
- Page 105 © The input field is open. Enter a value (between 0 and 3600 seconds) and confirm using the Softkey. Save the setting by selecting the Softkey. You can activate and deactivate the set delay time for all line keys using a func- tion key page 90.
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Page 106: Rollover For A Line
Rollover for a line ñ Your administrator can determine how rollover calls are to be signaled. £ Only the relevant line key flashes. Line You hear a special advisory tone and the corresponding line key flashes. £ Line £ The ringer melody set sounds briefly (approx. 3 seconds) via the loudspeaker Line and the corresponding line key flashes. -
Page 107: Mobility Function
Mobility function The mobility function allows you to use another telephone as if it were your own. You use your customary phone number and all contacts as well as telephone settings are available to you on the other phone. Logging on to another telephone Prerequisite: The mobility function is available on this telephone. -
Page 108: Switching E/A State When Logging Off
Switching E/A state when logging off An executive/secretary team is configured and the feature "Mobility logout ñ action" is enabled by your administrator page 106. When starting a mobile logoff, one of the actions can take place and change your personal E/A Cockpit state: •... -
Page 109: Privacy/Security
Privacy/security Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy tone or an announcement that the called party cannot accept any calls at present. Do not disturb can be activated/deactivated using a specially pro- grammed key or also from the idle menu. -
Page 110: Security
Security User password Your User password protects your individual configurations, including your lan- guage settings. You can also use the User password to lock your telephone page 112. The administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings. - Page 111 Open using the Softkey. Neues Passwort © The input field is displayed. ****** Enter the new password (at least 6 characters) and conclude your input with the Softkey. Open using the Softkey. Confirm password © The input field is displayed. ****** Re-enter the new password and conclude your input with the Softkey.
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Page 112: Locking The Phone
Enter six zeros ("000000") to deactivate the password prompt. Confirm your in- put with the Softkey. Open using the Softkey. Confirm password © The input field is displayed. ****** Enter six zeros ("000000") once again. Confirm your input with the Softkey. Save your input. - Page 113 Dialing emergency numbers If an emergency number is entered on the phone by the administrator, Emer- gency call appears on the display for selection when you have activated the lock. You can also enter the emergency number via the dialpad. Press the Softkey.
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Page 114: Other Settings And Functions
Other settings and functions Audio settings Optimize the audio settings of your OpenStage for your work environment and according to your personal requirements. Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: •... -
Page 115: Pattern Melody
if nec. Enter and confirm the User password. Open using the Softkey. Audio Open using the Softkey. Settings € Switch to Ringer file. Open using the Softkey Ringer Harmonize.mp3 You will be offered the following default options: • Pattern • Harmonize.mp3 •... -
Page 116: Pattern Sequence
Save the setting with the Softkey. Pattern sequence You can also configure this setting via the web interface page 172. Prerequisite: You have chosen the "Pattern" ringer, see page 114. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. -
Page 117: Setting Headset Port Use
Open using the Softkey Open listen- US mode Confirm with the Softkey to switch. Standard mode ¥ Save the setting with the Softkey. Setting headset port use You can also configure this setting via the web interface page 172. Press the key shown if appropriate. -
Page 118: Special Ringers
Special ringers You can assign a special individual ringer to the following incoming calls or events to allow faster identification: • Internal • External • Recall (Callback) • Special 1 • Special 2 • Special 3 Prerequisite: The administrator has activated the special ringers. Please note, that you, as User, cannot change the Ringer sound, Pattern ñ... - Page 119 € Choose a Melody between 1 and 8. You will immediately hear the associated melody. Confirm with the Softkey to switch the Ringer melody. ¥ Save the setting if necessary with the Softkey. Open using the Softkey Sequence € Choose a Sequence between 1 and 6. You hear the set Melody with the selected Sequence.
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Page 120: Activating/Deactivating The Ringer
Activating/deactivating the ringer You can see whether the function is activated or deactivated from the corre- sponding icon in the status bar on the display page 25. Hold down the key shown. Tone and indication with an unsecured voice connection Use this option to activate an alert tone that you hear when a secure voice con- nection with the party you are currently talking to ceases to be secure. -
Page 121: Display Language
Display language You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. -
Page 122: Time Display Format
27.Suomi 28.Svenska 29.Türkçe Русск Time display format You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. €... -
Page 123: Date Display Format
Date display format You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. €... -
Page 124: Country-Specific Setting
Country-specific setting Adapt your phone settings to suit the country-specific conditions (for example, transmission parameters). You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. -
Page 125: Screensaver
Screensaver Activate a screensaver for the telephone idle state. Your administrator can set a time of between two and eight hours defining how long the phone should be idle before display backlighting deactivates completely. You can also configure this setting via the web interface page 172. -
Page 126: Automatic Screensaver Activation
Automatic screensaver activation Set how long OpenScape CP 400 should be idle before the screensaver auto- matically activates. You can choose from the following settings: • 0 minutes (deactivated) • 1 minute (default) • 5 minutes • 10 minutes • 20 minutes •... -
Page 127: Return To Main Menu After Timeout
Return to main menu after timeout You can choose between screensaver or menu screen that the phone will switch to after a period of idle state has passed. The timer for this idle period will be the same as the existing screensaver timer page 126. - Page 128 € Select "Phone". Open using the Softkey. $ Phone Open using the Softkey. $ Display Open using the Softkey. $ Landing screen Open using the Softkey. ¥ Conversations € μ Select the type of the Landing screen in the list. Confirm with the Softkey to set the new Landing screen.
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Page 129: Display Contrast
Display contrast You can adjust the contrast of the display to suit your ambient lighting. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. -
Page 130: Energy Saving Mode
Energy saving mode Set how long OpenScape CP 400 should be idle before the background lighting automatically switches off. You can choose from the following settings: • 1 minute • 5 minutes • 30 minutes • 60 minutes • 2 hours •... -
Page 131: Setting Daylight Saving Time
Setting daylight saving time You can also configure this setting via the web interface page 172. Prerequisite: Auto DST is deactivated page 132. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. -
Page 132: Automatic Daylight Saving Time
Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. -
Page 133: Displaying The Date And Time
Displaying the date and time You can read the date and time display here if necessary. You can also check this setting via the web interface page 172. Checking the time Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. -
Page 134: Displaying Network Information
Displaying network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web interface. It also provides real-time data about the network activity of the phone. - Page 135 Network information LAN TX PC RX PC TX € Scroll Network information LAN autonegotiation LAN information.100 Mbps full duplex,Gigabit enabled PC autonegotiation € Scroll Network information LAN information.100 Mbps full duplex,Gigabit enabled PC autonegotiation PC information Link down DNS name: Name or number of telephone. URL: HTTP address of the web interface.
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Page 136: Resetting User Data
LAN RX/PC RX: The network or PC interface data packets received are illustrat- ed dynamically in graphical form. LAN TX/PC TX: The network or PC interface data packets sent are illustrated dynamically in graphical form. LAN autonegotiation/PC autonegotiation [Yes)|No]: Displays whether the network or PC interface data transfer rate is set to automatic (Yes) or manual (No). -
Page 137: Programming Call Forwarding
Programming call forwarding You can forward calls for your phone to another phone. You can also change, activate and deactivate call forwarding during a call. The Forwarding function must be approved by the administrator. On multi-line telephones page 97, you can only configure call forward- ... -
Page 138: Activating Or Deactivating Immediate Call Forwarding
Activating or deactivating immediate call forwarding All calls are forwarded regardless of other settings. The prerequisite for forward- ing is that a forwarding destination has been entered. If no destination has been entered, you will be forwarded automatically to enter a destination when you at- tempt to activate forwarding. -
Page 139: Copying And Pasting Destination Phone Numbers
Managing call forwarding Open the Presence menu. ¦_ Forward all calls « Open the Forward to menu. Open the Forwarding controls menu. Forwarding controls Three types of call forwarding are offered in the Forwarding menu: • Unconditional • Busy • No reply (after xs) You can check at this point whether a call forwarding type is already acti- vated. - Page 140 €μ Select the forwarding type. Here for instance Unconditional. ¢ Unconditional « And open it. Open the input field with the Softkey ( page 23). Destination © The input field is displayed. Copy Copy the content of the input field with the Softkey. Exit the editor with the Softkey.
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Page 141: Activating/Deactivating Call Forwarding
Activating/deactivating call forwarding Prerequisite: A destination has to be entered first in order to activate the for- warding type. Open the Presence menu. The forwarding type "All calls" should be disabled if you want to use the call type ¦_ All calls "Busy". -
Page 142: Defining The Ring Duration Before Call Forwarding On No Reply
Defining the ring duration before call forwarding on no reply You can define how long the phone should ring before "No reply (after xs)" call forwarding activates. This setting is only available if the "Server features" function was deacti- vated by the administrator. Open the Presence menu. -
Page 143: Cti Calls
CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to speakerphone mode. If auto- answer is deactivated, the phone first rings and you have to press the loud- speaker key or lift the handset in order to set up the call. - Page 144 ñ The option was programmed by your administrator. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. $ Configuration Open using the Softkey. $ Incoming calls Open using the Softkey.
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Page 145: Activating/Deactivating The Hold Reminder Tone
Activating/deactivating the hold reminder tone You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. -
Page 146: Setting The Hold Reminder Time
Setting the hold reminder time Use "Hold reminder" to specify when you want to receive an automatic reminder about a held call. The minimum time value is 1, in other words the reminder is output after one minute. The maximum value is 15 minutes. You can also configure this setting via the web interface page 172. -
Page 147: Activating/Deactivating Hold And Hang-Up
Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are making a consultation call and the second party hangs up. • You have answered a second call and you or the second party hangs up. You can use "Hold and hang-up"... -
Page 148: Music On Hold
Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. -
Page 149: Allowing Call Joining
Allowing call joining You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. -
Page 150: Permitting Call Deflection
Permitting call deflection You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. -
Page 151: Allowing Call Waiting
Allowing call waiting If the call waiting (second call) function is deactivated, a caller hears the busy signal if you are already making a call. Prerequisite: The option was programmed by your administrator. You can also configure this setting via the web interface page 172. -
Page 152: Connecting Subscribers By Hanging Up
Connecting subscribers by hanging up Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. -
Page 153: Allowing Call Transfer
Allowing call transfer You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. -
Page 154: Settings For Autodial Delay
Settings for autodial delay You can also configure this setting via the web interface page 172. The setting does not affect automatic emergency number dialing. If you select Autodial delay (s), you must either confirm with the Softkey or wait until the autodial delay expires to set up a call when dialing with the handset on hook. -
Page 155: Allowing Busy When Dialling
Allowing Busy when dialling If you activate this function, an incoming call received while you are dialing is re- jected. The caller then hears the busy signal. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. -
Page 156: Allowing Transfer On Ring
Allowing Transfer on ring If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. -
Page 157: Activating Or Deactivating Immediate Dialing
Activating or deactivating immediate dialing Sofortwahl should only be activated if your administrator has configured and ap- proved a dial plan. Sofortwahl is deactivated by default. For this reason after entering the number you must either confirm the "Wählen" option or wait until the dial delay expires to set up the connection. -
Page 158: Permitting A Callback
Permitting a callback Prerequisite: The Callback function is approved by the administrator. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. -
Page 159: Allowing A Conference
Allowing a conference This option allows or blocks the "Local conference" function. You can also configure this setting via the web interface page 172. Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. -
Page 160: Allow Joining In A Conference
Allow joining in a conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the web interface page 172. ... -
Page 161: Activating Circuit
Activating Circuit To use your Circuit account in conversations, you have to enter the server ad- dress and your access details. Activating Circuit excludes other corporate direc- tories and the local caller list page 80. You can also configure this setting via the web interface page 172. -
Page 162: Call Logging
Call logging Deactivating Logging The function can be disabled in order to prevent unauthorized third parties gain- ing information on the other party involved in the call. No further calls or conver- sations are then logged in conversations. The function is always activated by de- fault. - Page 163 Open using the Softkey. Settings Open using the Softkey. User settings if nec. Enter and confirm the User password. Open using the Softkey. $ Configuration Open using the Softkey. Call logging Open using the Softkey. Call logging - Missed calls - Displaying missed calls that were answered elsewhere Open using the Softkey .
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Page 164: Call Recording
Call recording A central voice recorder (voice recorder from ) is installed in the network for recording calls to which your telephone connects in order to record the cur- rent voice traffic. The recorder records the entire voice flow of two or more par- ticipants. -
Page 165: Explanations Of Recording
Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application. •... -
Page 166: Recording Calls
Recording calls Automatic call recording This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to page 165 to check which calls this can be. As soon as the recording starts, you will see the recording symbol on the dis- play and hear a beep (see also... - Page 167 Pausing call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. You are making a call. Re- cording has started. The recording button LED lights up. You are making a call (see also page 165). ¤ Press the Softkey to pause the recording - the LED extinguishes and the record- Call recording ƒ...
- Page 168 You are switched to the main call. You hear a beep and the recording symbol is shown in the line for the main call – this call is now being recorded. You can pause and restart the recording at any time in manual and autostart modes.
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Page 169: Diagnostic Data
Diagnostic data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Press the key shown if appropriate. Open using the Softkey. Settings Open using the Softkey. User settings if nec. - Page 170 Diagnostic data route.2.gateway: None route.2.mask: None mac-address: 0001e325eaca discovery.mode: Manual dhcp.reuse: lan.port.type: pc.port.status: None pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signaling: None qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signaling: lldp.med.operation:...
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Page 171: Individual Settings That Impact Energy Efficiency
Individual settings that impact energy efficiency You can actively reduce energy consumption by making the following settings on your telephone and therefore contribute in an important way to protecting the environment. You can reduce the ringer volume, display brightness and contrast – the default settings on delivery are 50%. -
Page 172: Web Interface (Wbm)
Web interface (WBM) You can configure a number of settings for your phone via the web interface. Communication is via a secure HTTPS connection. Access to the web interface must be activated by your adminis- trator. Launching the web interface For more information on the IP address, the web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information"... -
Page 173: Administrator Settings
Administrator Settings This area lets you configure settings for administering your phone and the network environment. Access to the Administrator Settings is protected by the admin password. For further information, consult your administrator or refer to the administration manual. User Pages The web interface homepage opens once you have entered and confirmed the phone's IP ad- dress. -
Page 174: User Menu
User menu All settings that you can make via the web interface's user menu can also be made via the phone's user menu page 50. Benutzerseiten User login User login V page 110 Date and time – Time V page 133 ... - Page 175 – Handling – Allow call waiting V page 151 – Allow DND V page 109 – Busy when dialling V page 155 – CTI calls – Auto-answer V page 143 – Beep on auto-answer V page 143 ...
- Page 176 Phone – Screensaver – Enabled V page 125 – Idle time (mins) V page 126 – Display – Display settings – Brightness V page 55 – Contrast. V page 129 – Phone keys – Normal – Edit V page 87 ...
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Page 177: Fixing Problems
Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. - Page 178 Priority Description Canceled by user Appears if the PIN entry was rejected The IP address of the Unify Vermittlungrechner cannot be retrieved. DNS query failed. A connection cannot be established to the Unify Vermittlungrechner – No response A connection cannot be established to the Unify Vermittlungrechner –...
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Page 179: Labeling Keys
Labeling keys You have the following options to label the keys of the OpenScape Desk Phone CP400 and Open- Scape Key Module 400 with the functions assigned to them or the phone numbers saved to them: Labeling • With a computer via the Internet: You can find the online labeling tool with the user interface at http://wiki.unify.com/wiki/Key_Labelling_Tool... -
Page 180: Repair And Recycling Concept, Extending Performance Capability
This section includes additional user instructions in accordance with the basic award criteria for the Blue Angel eco-label pursuant to RAL-UZ 150. Obligations for Unify arising from this section are only valid in Germany. Recycling and disposal of equipment in the OpenScape Desk Phone family Return of OpenScape Desk Phone waste equipment. -
Page 181: Repair Reliability And Spare Part Supply
Repair reliability and spare part supply Unify Software and Solutions GmbH & Co. KG guarantees repair support and spare part supply for up to 5 years following product discontinuation of the OpenScape Desk Phone telephones. Extending performance capability The functionality of all OpenScape Desk Phone telephones can be extended fundamentally by means of software updates. -
Page 182: Special Features For Operation On An Openscape 4000
The OpenScape Desk Phone CP400 can be parked by a different user however. • If an OpenScape Desk Phone CP400 is called on an OpenScape 4000 and a call is already be- ing conducted or the user does not answer, the caller can enter a callback. Such a callback re- quest in the case of busy or no reply cannot be entered from the OpenScape Desk Phone CP400. -
Page 183: Index
Index Index Manual ..............166 Operating modes ..........164 Second call ............167 Tips ..............165 Call settings CTI calls .............. 114 Abort deployment ............. 17 MultiLine ............. 103 Accepting calls ............99 Call signaling, different ..........59 Administration ............54 Call waiting .............. - Page 184 Index Line key ..............97 Line utilization ............98 Emergency call ............113 Lines Emergency number ..........113 Hot and warm line ..........103 Error message Locking the phone ..........112 Remote configuration .......... 178 Executive/secretary ..........106 Making calls MultiLine ...............
- Page 185 Index Safety notes ............... 3 Telephone maintenance ........177 Saving destination phone number ......138 Telephony interface Screensaver ........... 125, 126 SingleLine ............. 45 Searching contacts ..........37 Time ..............133 Second call .............. 73 Time display format ..........122 Secondary line ............
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