Busy Override - Unify OpenStage 60 SIP User Manual

Making calls with multiple lines

Busy override

A station of a line trunk group is on a call. It's primary line is configured as a sec-
ondary line on your phone. This line now has the status "busy." You can connect
to the call by pressing the illuminated key for this line (see also
Prerequisite: A secondary line is set up on your multi-line phone, the option to
connect to the call is activated for your phone and "system-based conference"
is set up for your system (
If a preview is set up and activated for the relevant line (
to press the line key a second time following the preview in order to connect.
The key of a secondary line illuminates – it is busy. You want to connect to the
call.
R
Press the illuminated line key. A conference is established. You are connected
to the parties on the secondary line. The key continues to illuminates and the
conference is shown on the display.
If there is already a conference on the secondary line you are connected
to this conference. The conference is shown on the display.
You can now:
• Put the secondary line on hold
• Leave the conference on the secondary line
• Make consultation call
• Accept a second call
• Alternate between a new call party and a conference on the secondary line.
• Include a call party from a consultation or a second call in the conference.
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