GE Interlogix Concord Security System Installation Instructions Manual page 78

Feature Problem
Alphanumeric Touchpads
Display shows all ************.
Alphanumeric Touchpads (continued)
Display is blank.
Touchpad buttons don't beep when pressed.
Fixed Display Touchpads
Display is lit but does not respond to key presses.
Display is blank.
Touchpad buttons don't beep when pressed.
Speakers
Speakers don't sound alarms.
Sirens
Piezo sirens connected to SnapCard, or onboard (panel) outputs 1 and/or 2 don't produce any alarm sounds.
Supervised Wireless Sirens
Sirens don't produce any sounds and LED doesn't respond.
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1. Check that the premises phone line is working.
2. Perform a phone test.
3. Check that the DB-8 cord is plugged into the RJ-31X/CA-38A jack.
4. Check that the DB-8 cord is wired correctly to the panel.
5. Check for correct phone line wiring between the TELCO block and RJ-31X/CA-38A jack.
6. Replace faulty RJ-31X/CA-38A jack.
7. Replace faulty DB-8 cord.
8. Verify that central station/pager phone number is programmed into the panel. Reprogram the
phone number and retest, if necessary.
9. Verify that the correct phone format (SIA or CID) is being used.
10. For pagers, extend the pager delay setting (see the PHONE OPTIONS—GLOBAL menu in the "Pro-
gramming" section.
Touchpad is not connected to panel bus terminals or is wired incorrectly. Check and correct wiring.
1. Check that panel is powered up.
2. Check for touchpad power and/or bus miswiring, opens, or shorts.
3. Check touchpad brightness setting (see the user-programming OPTIONS menu in the "Program-
ming" section).
1. Check for touchpad power and/or bus miswiring, opens, or shorts.
2. Check that key beeps option is set to on (see the ACCESSORY MODULES—BUS DEVICES menu in
the "Programming" section).
Touchpad is not connected to panel bus terminals or is wired incorrectly. Check and correct wiring.
1. Check that panel is powered up.
2. Check for touchpad power and/or bus miswiring, opens, or shorts.
3. Check touchpad brightness setting (see the user-programming OPTIONS menu in the "Program-
ming" section).
1. Check for touchpad power and/or bus miswiring, opens, or shorts.
2. Check that key beeps option is set to on (see the ACCESSORY MODULES—BUS DEVICES menu in
the "Programming" section).
1. Check for correct wiring at speaker and panel terminals; correct where necessary.
2. Speaker output has shut down because panel detected terminal 7 or 8 is shorted to ground.
Disconnect panel AC and battery backup power. Locate short and correct. Apply panel AC and
backup battery power and retest.
3. Alarm is in partition 2 and speaker is connected to panel terminals 7 and 8, which activate only
for partition 1 alarms.
1. Check for incorrect wiring between siren and panel; correct where necessary.
2. Output has not been configured (set up) to activate sirens. Enter program mode and configure
output (see ACCESSORY MODULES—BUS DEVICES—SNAP CARD, or ONBOARD OPTIONS—
OUTPUT 1, 2 in the "Programming" section).
Action/Solution
Concord