GE Interlogix Concord Security System Installation Instructions Manual page 77

Feature Problem
Access Codes
Customer cannot remember access code(s).
Installer cannot remember install code.
Installer cannot remember dealer code.
Arming and Disarming
System protests and won't arm.
System won't disarm.
Bypassing
Touchpad indicates Invalid and/or "Invalid" is heard when you attempt to bypass a sensor.
System cancels sensor bypass when you try to arm to level 2 or 3.
Wireless Sensor and Touchpad Batteries
System indicates Sensor/Touchpad nn low battery.
Central Station/Pager Reporting
Central station/pager is not receiving reports.
Concord
1. Check the AC circuit breaker to be sure the circuit is live.
2. Check for proper panel and transformer wiring.
3. Check that the transformer is plugged into a nonswitched outlet and secured with the provided
screw.
4. Check that the transformer is supplying AC to the panel. (Transformer internal fuse may be
blown.
Be careful when securing the transformer to an outlet with a metal cover. Hold the cover
!
tightly in place. You could receive a serious shock if the metal outlet cover drops down onto
the prongs of the plug while you are securing the transformer and cover to the outlet box.
Warning
1. Check your records to see if you have the customer's access code(s) on file.
2. Verify the access code(s) using the Downloader.
3. Clear memory and reprogram the panel locally.
4. Clearing the memory will erase onboard hardwire zone factory programming.
1. Check your records to see if you have the install code on file.
2. Verify the install code using the Downloader.
3. Use the Dealer Code to enter program mode and view the installer code.
Check your records to see if you have the dealer code on file.
1. If arming to level 2, make sure all monitored perimeter doors and windows are closed.
2. If arming to level 3, make sure all perimeter and interior sensors are closed.
3. Press STATUS for an indication of the problem.
1. Disarming using incorrect code. Enter correct code.
2. Access code is not programmed or set up in user programming to disarm system.
3. Wireless touchpad is not learned into system or hardwire touchpad is not communicating to
panel. Check installer programming for learned wireless touchpads.
4. The installer code is being used to disarm the system. The system is designed not to disarm
using the installer code. Use a regular or system master code to disarm the system.
1. Attempting to bypass a 24-hour sensor that cannot be bypassed (group 26 fire sensors).
2. Sensor is not active in the current arming level.
Sensor is being bypassed before arming to 2—STAY or 3—AWAY. Arm to the desired level before
bypassing a sensor.
Replace the indicated device battery. Test the sensor/touchpad after replacing the battery.
Note
If the sensor/touchpad is not tested after battery replacement, the system continues to show a low bat-
tery condition, since that was the last signal it received from the device. Testing the sensor/touchpad
with new batteries allows the panel to receive a signal with good battery information.
Action/Solution
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