Troubleshooting Connections - Orban OPTIMOD 6300 Operating Manual

5-8
TROUBLESHOOTING
Connection Issues between the 6300 and a PC, Modem, or Net-
work

Troubleshooting Connections

visible as the yellow section of the L
iter on page 3-13 for a more detailed discussion.

Quick Setup: On the Station ID screen (Quick Setup 9): Use Escape in place of
Cancel. The Cancel button will not work.

Software Updates: Close any running Windows programs before attempting
to update.

Interrupted Software Updates: If you canceled an update before it com-
pleted, wait at least one minute before attempting your next update.

Software Updates via Modem: If you are updating via the modem, do not
change the "connection type" parameter on the 6300 while the modem is con-
nected or attempting to connect.

Security Passcode: An A
quired for upgrading, regardless of whether you are using a Direct, Modem, or
Ethernet connection.

Passcode Format: The passcode is case-sensitive. When entering it into Win-
dows' Dial-up Connection dialog box, it must be typed exactly as it was origi-
nally entered into the Security screen.

If you get an error message such as "the specified port is not connected" or
"There is no answer"...
You may have the wrong interface type set on your 6300. Navigate to S
N & R
ETWORK EMOTE
If you are connecting via Direct Serial Connection or modem, review the Proper-
ties you have set on that connection. Double-check to ensure that you have set
Windows parameters as described in Appendix: Setting Up Serial Communica-
tions on page 2- 55.

If your Direct Connect does not work:
A) Check to make sure that the cables are connected properly.
B) Check that you are using a null modem cable.
C) Ensure that the null modem cable is connected to the 6300's serial connector.

If your Modem Connect does not work:
OUDNESS
S
LL CREENS (administrator) security passcode is re-
> PC C
and check the interface setting.
ONNEC
ORBAN MODEL 6300
GR
. See BS.1770 Safety Lim-
METER
>
ETUP