Avaya IP Office Essential Edition PARTNER Version Reference Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Telephone System
  5. IP Office Essential Edition PARTNER Version
  6. Reference manual

Avaya IP Office Essential Edition PARTNER Version Reference Manual

Hide thumbs Also See for IP Office Essential Edition PARTNER Version:
Table of Contents

Advertisement

Quick Links

Download this manual
Local: 863-614-1900
Toll Free: 866-770-4930
Fax: 888-782-3072
E-mail: telephoneman@telephonemanofamerica.com
or
Skype Us
TelephonemanOfAmerica.com
or
shop.telephonemanofamerica.com
TELEPHONE MAN OF AMERICA
Earning Your Business Every Step of the Way!
Specializing in Telecom Equipment of all Brands, Carrier Services, Technician
Services, Maintenance Agreements and Purchasing Excess Telecom Equipment!
I will always do my best to match or beat any competitors bid!

Advertisement

Table of Contents
loading

Related Manuals for Avaya IP Office Essential Edition PARTNER Version

Summary of Contents for Avaya IP Office Essential Edition PARTNER Version

  • Page 1 Local: 863-614-1900 Toll Free: 866-770-4930 Fax: 888-782-3072 E-mail: telephoneman@telephonemanofamerica.com Skype Us TelephonemanOfAmerica.com shop.telephonemanofamerica.com TELEPHONE MAN OF AMERICA Earning Your Business Every Step of the Way! Specializing in Telecom Equipment of all Brands, Carrier Services, Technician Services, Maintenance Agreements and Purchasing Excess Telecom Equipment! I will always do my best to match or beat any competitors bid!
  • Page 2 IP Office Essential Edition PARTNER Version Reference - Issue 1a - (30 January 2010)
  • Page 3 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 4: Table Of Contents

    Contents 4.5 Expansion Modules ..............57 Contents 4.5.1 Digital Station ................57 4.5.2 Phone Module ................59 Introduction 4.6 Telephones ..............61 1.1 How this book is structured ..............8 4.6.1 1416 ................61 1.2 RoHS ..............8 4.6.2 1408 ................
  • Page 5 5.7.2 Upgrading the Core Software ................100 5.7.3 Changing the IP Address Settings ................100 5.7.4 System Shutdown ................101 5.7.5 Rebooting the System ................102 Appendices 6.1 Troubleshooting ..............106 6.2 Safety Statements ..............108 6.2.1 Lightning Protection/Hazard Symbols ................

  • Page 6: Introduction

    Chapter 1. Introduction PARTNER® Version, Installation and Reference Manual Page 5 IP Office Essential Edition - Issue 1a (30 January 2010)
  • Page 8 Introduction: 1. Introduction Avaya IP Office Essential Edition - PARTNER® Version is a telephone system designed for single site businesses typically with 5 to 25 extensions, that need a small business communications solution which is reliable, established, scalable, easy to use, and can grow as needed. IP Office Essential Edition - PARTNER® Version is an IP / Digital communication system designed exclusively to meet the unique needs of a small business.

  • Page 9: How This Book Is Structured

    RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make its global product range compliant with the requirements of RoHS.

  • Page 10: Repair

    Essential Edition - PARTNER® Version is used. Some of these forums require you to be a member and to register. These are not official Avaya forums and their content is not monitored or sanctioned by Avaya.
  • Page 11 Details of all the course can be found on the Avaya University web site (http://www.avaya-learning.com). The site can be used to check course availability and to book course. It also includes on-line courses and on-line course assessments. The site requires users to setup a user name and password in order to track their personal training record.
  • Page 12 Introduction: Training PARTNER® Version, Installation and Reference Manual Page 11 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 14: System Overview

    Chapter 2. System Overview PARTNER® Version, Installation and Reference Manual Page 13 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 15: Partner® Features

    This section looks at the components that collectively form the Essential Edition - PARTNER® Version system. This includes aspects such as cabling and the need for additional non-Avaya IP Office equipment. The section provides only a general description of individual units. For greater detail, refer to the System Components section.

  • Page 16: Partner® Constraints

    System Overview: Partner® Constraints 2.2 Partner® Constraints Max allowed in system IP Office Essential Edition - PARTNER® Version Base Cards: Phone 8 - Base Phone 2 - Base DS 8 - Base ETR6 – Base 6DS+2POTS+VCM10 LE Combination IP Office Essential Edition - PARTNER® Version Daughter Cards: ATM 4 Uni - daughter PRI 1 Uni - daughter...

  • Page 17: System Components

    SD Card · The IP Office 500v2 control unit uses the Avaya SD flash memory card which has Essential Edition - PARTNER® Version software and Embedded Voicemail already installed. Each Avaya SD card has a unique serial number.

  • Page 18: Control Unit

    Phones · Essential Edition - PARTNER® Version systems support a variety of Avaya digital and wireless phones plus analog phones. 2.4 Control Unit The base item of the Essential Edition - PARTNER® Version system is the system server or control unit. It stores the system configuration and controls system operation.

  • Page 19: Sd Card

    License dongle for the control unit. The SD card is inserted into the System SD slot on the rear of the control unit. Except during maintenance the System SD slot should contain an Avaya SD card at all times. The files on that card are used when the system is started and the Feature Key serial number only present on Avaya cards is used for the licensing of Essential Edition - PARTNER®...

  • Page 20: Base Cards

    System Overview: SD Card SD Card Removal SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to shutdown and restart an individual card or to shutdown the...

  • Page 21: Trunk Cards

    IP500 Digital Station Base Card This card provides 8 DS (digital station) ports for the connection of Avaya digital phones other than IP phones. · The card can be fitted with an IP Office 500 trunk daughter card which uses the base card ports for trunk connection.

  • Page 22: Sip Cards

    Essential Edition - PARTNER® Version SIP trunks have been successfully tested with the following ITSP SIP providers. This table of providers is a statement of fact and not any form of recommendation from Avaya, nor does it exclude other service providers. Any details of the expected operation and service should be confirmed in writing with the individual service provider.

  • Page 23: Supported Phones

    IP Office 500 Digital Station Module · Provides an additional 16 DS ports for supported Avaya digital phones. IP Office 500 Phone Module · Provides an additional 16 PHONE ports for analog phones. 2.10 Supported Phones Essential Edition - PARTNER® Version supports the following phones and phone add-ons. Availability may be subject to local restrictions.

  • Page 24: Dial Plan

    Manager can then be used to upgrade the .bin files loaded in the modules within a system. Updated sets of software and bin files may also be made available through the Avaya support web site. See Sites. · Software Level The IP Office core software level is expressed in the form X.Y(Z), for example 2.1(27), where X is the major software...

  • Page 25: Power Supplies

    Whenever upgrading check the latest IP Office Technical Bulletins for the various IP Office software releases involved before proceeding. These may contain information relating to changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com. · Multi-Stage Upgrades The upgrade path may require several intermediate upgrades.
  • Page 26 Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket. The web site http://powerquality.eaton.com/AVAYA/default.asp?cx=101 provides a calculator into which you can enter the equipment you want supported on a UPS. It will then display various UPS options. The site uses VA values for typical IP Office systems.
  • Page 27 PARTNER® Version, Installation and Reference Manual Page 26 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 28: Installing Partner

    Chapter 3. Installing PARTNER® PARTNER® Version, Installation and Reference Manual Page 27 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 29: Ip Office Manager

    · You should read and understand this documentation before installation. You should also obtain and read the Avaya Technical Bulletins relevant to recent Essential Edition - PARTNER® Version software and hardware releases to ensure that you are familiar with any changes to the equipment and software.

  • Page 30: Getting Started

    Objective - To check that the correct equipment has been supplied and that no damage has occurred during transit. Use the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor. Information Required · Equipment Checklist.

  • Page 31: Read The Documentation

    · Avaya Support - http://support.avaya.com Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office CD images are available from this site and updated core software .bin files. · Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase...

  • Page 32: Tools And Parts Required

    Installing PARTNER®: Getting Started · Allow a minimum clearance of 90mm (3.5 inches). · Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements.

  • Page 33: Cabling And Cables

    An RJ45-to-RJ11 cable is available for these connections. Standard IP Office Cables The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the standard Avaya cable is replaced with an alternative cable.

  • Page 34: Grounding

    Installing PARTNER®: Getting Started Expansion Interconnect Cable Connects the control unit to expansion 7002134 1m/3'3'' 1m/3'3''. modules (except WAN3 modules). RJ45 to RJ45. Blue. LAN Cable Connects from IP Office LAN ports to IP 7002134 3m/9'10 100m/328 devices. RJ45 to RJ45. Grey. The table below details the maximum total cable distances for DS and analog extensions using different cable types.
  • Page 35 Environmental Requirements In addition to the existing environmental requirements for an IP Office system, the following additional factors must be considered when rack mounting a unit: 1. Rack Positioning - Ensure compliance with the rack manufacturers safety instructions. For example check that the rack legs have been lowered and fixing brackets have been used to stop toppling.
  • Page 36 Installing PARTNER®: Getting Started PARTNER® Version, Installation and Reference Manual Page 35 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 37: Wall Mounting

    3.2.9 Wall Mounting The IP Office 500v2 control unit can be wall mounted. This requires an IP Office 500 Wall Mounting Kit (SAP 700430150) plus additional 4.5mm fixtures and fittings suitable for the wall type. The wall mounting kit includes two brackets, one top and one bottom. Environmental Requirements In addition to the existing environmental requirements...
  • Page 38 Installing PARTNER®: Getting Started The brackets must be used as shown, with the deeper tray-like bracket used at the bottom of the wall · mounted control unit. Only the screws (M3 x 6mm) provided with the mounting kit should used to attach the brackets to the control ·...

  • Page 39: Lightning Protection/Out-Of-Building Connections

    (This device was previously and via the primary protection point in each Digital Station Expansion referred to as the Avaya 146E). building. module DS ports only. · The IP Office expansion module and control unit...

  • Page 40: Card Installation

    Installing PARTNER®: Install Overview The basic installation procedure described in the following sections is as follows: 1. Equip the control unit with base cards, pre fitted where necessary with daughter cards. 2. Insert the supplied card. 3. Connect a laptop PC that has IP Office Manager 6 or above, to the control unit (Item 5 in tools).
  • Page 41 9. A set of labels are supplied with the trunk daughter card. Fit the appropriate label to the front of the base card. 10.Prepare any other base cards. Then proceed to inserting the base cards. Base Card Installation Having prepared each base card by adding any daughter cards required, the base cards can be inserted into the control unit.

  • Page 42: Starting

    Installing PARTNER®: Card Installation · Cards can be fitted in any order into any available slots. The only exception is the IP500 4-Port Expansion card which can only be installed in right hand slot 4. · It is recommended that cards are fitted from left to right. ·...

  • Page 43: Connections

    <%SHORTNAME%> system control unit but are undetected by Manager which is working with a copy of the configuration file. Avaya recommend that whilst using Manager you save the configuration file at frequent intervals to ensure the working copy and Manager copy of the configuration file remain as compatible as possible.
  • Page 44 Installing PARTNER®: Final Actions PARTNER® Version, Installation and Reference Manual Page 43 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 46: System Component Details

    Chapter 4. System Component Details PARTNER® Version, Installation and Reference Manual Page 45 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 47: Control Unit

    4. System Component Details This section contains detailed descriptions of each of the component parts of Essential Edition - PARTNER® Version. 4.1 Control Unit The base item of the IP Office system is the system server or control unit. It stores the system configuration and controls system operation.

  • Page 48: Rear Connections

    System Component Details: Control Unit 4.1.1 Rear Connections Only Port 1 of the extreme right hand expansion ports should be used. Ports Description AUDIO 3.5mm Stereo jack socket. Used for external music on hold source input. If pressed during a restart of the control unit, the control unit skip booting from the /primary folder on the System SD card.

  • Page 49: Sd Card

    · The additional SD card slot can be used to store occasional full copies of the System SD card. or as an additional memory card to or from which, files can be copied. Non-Avaya cards can be used for this as long as they conform to the standard below: SDHC minimum 4GB FAT32 format (Single partition, SDHC, class2+, FAT32, SPI &...

  • Page 50: Base Cards

    System Component Details: SD Card SD Card Removal SD cards should never be removed while being used. Though the SD card slot LEDs indicate when data is being written to an SD card, lack of flashing LED is not a sufficient safeguard. The IP Office Manager provides methods to shutdown and restart an individual card or to shutdown the...

  • Page 51: Digital Station

    This card is used to add digital station (DS) extension ports to the IP 500v2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones not including IP phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.

  • Page 52: Analog Phone

    System Component Details: Base Cards · IP500 PRI Trunk · Green on: Card fitted. Card. · Green flashing: Trunk in use. PRI Trunk Daughter Card · Off: No trunk present. · Red/Green Fast Flash (port 9) or · Green on: Trunk present. Green Fast Flash ·...

  • Page 53: Etr6 Card

    Optional Trunk 9 to 12 The card can be fitted LED use depends daughter card type fitted. Card Ports with one of the following · LED 9 is used for daughter card status. trunk daughter cards. The trunk daughter card then ·...
  • Page 54 System Component Details: Base Cards Port Type Ports Features Port LEDs · ICLID mode Bellcore 202. 7 to 8 · If fitted with an IP500 No status LEDs are used for analog phone extensions. Trunk Daughter card, during power failure both these ports are connected to analog trunk port 12.

  • Page 55: Atm Combination Card

    4.3.4 ATM Combination Card This card is used to add a combination of ports to the IP 500v2 control unit. · Supports · 6 Digital Station ports. · 2 Analog Extension ports. · 4 Analog Trunk ports. · 10 VCM channels. ·...

  • Page 56: Trunk Cards

    System Component Details: Base Cards Name Description Part Number IPO 500v2 COMBINATION CARD IP Office 500v2 COMBINATION CARD ATM 700476013 4.4 Trunk Cards IP Office 500 daughter trunk cards can be fitted to IP Office 500 base cards to provide support for trunk. The daughter card uses the physical ports provided on the front panel of the base card for cable connection.

  • Page 57: Analog Trunk Card

    4.4.1 Analog Trunk Card This card can be added to an IP500 base card to provide that card with support for 4 loop-start analog trunks. This card can be fitted to any IP500 base card except the IP500 Legacy Carrier card and IP500 4-Port Expansion card. ·...

  • Page 58: Expansion Modules

    System Component Details: Trunk Cards · Licenses The IP Office system supports 8 unlicensed B-channels on each IP500 PRI- U port fitted. Additional B-channels, up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI (Additional Channels) licenses added to the configuration.
  • Page 59 Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord the external PSU is required but is not supplied with the module.

  • Page 60: Phone Module

    Ports Description DC I/P DC power input port. Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module. A locale specific IEC60320 C13 power cord the external PSU is required but is not supplied with the module.
  • Page 61 PHONE (front RJ45 sockets. Used for connection of analog phones. Intended for two-wire analog phones. For panel) connection to 4-wire analog phones connection should be via a master socket with ringing capacitors. If connected to an out-of-building extension, the connection must be made via additional IP Office Barrier Boxes in addition to the buildings primary protection.

  • Page 62: Telephones

    System Component Details: Expansion Modules 4.6 Telephones Essential Edition - PARTNER® Version supports the following phones and phone add-ons. Availability may be subject to local restrictions. 34, 18, 6, 34D, 18D, 6D, · · 3910, 3920 · 1403, 1408 1416 ·...
  • Page 63 4.6.3 1403 The 1403 IP telephone is a multi line IP telephone for use with Avaya IP Office. The 1403 IP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customize your phone.

  • Page 64: Etr34D

    Typically, two buttons are administered as call/ line appearance buttons and one button is administered as a feature button. The feature button provides access to an Avaya call management system feature that has been administered for your extension. The green LED next to the feature button indicates if the feature is currently on or off.

  • Page 65: Etr6D

    ETR34D Telephone Features Feature Number of programmable buttons with lights Number of programmable buttons without lights Key mode line button capacity Intercom Buttons Display Speakerphone 4.6.5 ETR6D This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system. All 'Refresh' and 'Euro Style' variants of the phone are supported.

  • Page 66: Etr18D

    System Component Details: Telephones 4.6.6 ETR18D This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system. All 'Refresh' and 'Euro Style' variants of the phone are supported. An additional analog device using the same extension number can be connected via the ETR phone AUX socket.

  • Page 67: Etr18

    ETR34 Telephone Features Feature Number of programmable buttons with lights Number of programmable buttons without lights Key mode line button capacity Intercom Buttons Display Speakerphone 4.6.8 ETR18 This phone is only supported by an ETR6 card in the Essential Edition - PARTNER® Version system. All 'Refresh' and 'Euro Style' variants of the phone are supported.

  • Page 68: Etr6

    System Component Details: Telephones ETR18 Telephone Features Feature Number of programmable buttons with lights Number of programmable buttons without lights Key mode line button capacity Intercom Buttons Display Speakerphone 4.6.9 ETR6 This phone is only supported by an ETR6 card in the Essential Edition - PARTNER®...
  • Page 69 This single station DECT phone is supported on an IP 500v2 control unit running in Partner® Version mode. The base station uses an ETR port for connection to the IP Office. This phone is no longer available from Avaya and has been superseded by the 3920.

  • Page 70: Pots

    System Component Details: Telephones 4.6.12 POTS Essential Edition - PARTNER® Version systems support most types of analog phone. There are differences in behavior between ETR6 POTs and PHONE/Combination POTs that should noted: · ETR6 POTs are defined as POTs directly connected to the ETR6 module and not to the AUX jack on the back of an ETR digital telephone.

  • Page 71: Phone Add-Ons

    4.6.13 Phone Add-Ons The 1416 phone supports button modules which provided the phone with additional programmable buttons. The number of button modules supported per phone and per system are as follow: · DBM32: (1416) Up to 32 DBM32s supported (32 buttons each, up to 1024 buttons). The maximum combined number of buttons per system is 512, regardless of whether the buttons are programmed or not.

  • Page 72: Out Of Building Telephone Installations (Copy)

    (This device was previously and via the primary protection point in each Digital Station Expansion referred to as the Avaya 146E). module DS ports only. building. · The IP Office expansion module and control unit...

  • Page 73: Ds Phones

    For phones connected to IP Office DS ports, the supported device supplied by ITWLinx is a towerMAX DS/2* module. This IROB device was previous badged by Avaya as the 146E IROB. The protection device should be installed as per the instructions supplied with the device. The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve.

  • Page 74: Rack Mounting Barrier Boxes

    System Component Details: Out of Building Telephone Installations (COPY) Main Building Barrier Box Secondary Building · RJ11: Connect to PHONE (POT) port on the · RJ11: Connect to analog phone. Phone module using cable supplied with the Cable not supplied. barrier box.
  • Page 75 3. The rack mounting strip has threaded M4 earthing pillars. Connect the free end of the barrier box ground wire, using M4 washers and nuts, to the earthing pillar on that side of the rack mounting strip. 4. Using 14AWG wire with green and yellow sleeve, connect one of the earthing pillars to the buildings protective earth. 5.

  • Page 76: Associated Applications

    Monitor traces requires a high-level of data and telephony protocol knowledge. Despite that however, all IP Office installers and maintainers need to understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues.

  • Page 77: System Status Application (Ssa)

    <%APPSDVD%> License No license required. SSA is pre-installed on the system Avaya SD memory card and can be run by selecting File | Advanced | System Status from the main menu Respond to the password request. Further SSA information is available in this document.

  • Page 78: Tapi

    Vista - AMD Athlon B 650MHz Windows 7 Ports Component Location - %ProgramFiles%\Avaya\IP Office\ Ports System Monitor Monitor\sysmonitor.exe UDP 50794. 4.8.4 TAPI IP Office TAPI is a client PC application that allows TAPI compliant applications to interact with the Essential Edition - PARTNER®...

  • Page 79: Call Logging Applications

    Used for control unit maintenance under Avaya guidance. On expansion modules not used. All expansion modules (x1). ETR (Enhanced Tip and Ring), Used for the connection of DTMF analog phone devices and Avaya provided by the ETR6 base card. ETR phones. EXPANSION All control units (x various).

  • Page 80: Audio Port

    System Component Details: Physical Ports Not used. Not used. Ring. Tip. Not used. Not used. Not used. · Off-Hook Current: 25mA. IMPORTANT · In all IP Office installations, any module being used for analog trunk connections must be connected to a functional earth.

  • Page 81: Etr Port

    It is used for connecting the external expansion modules to the parent control unit. The connection between these ports should only be done using an Avaya Expansion Interconnect Cable. No other cable type should be used. Expansion Interconnect Cable The Expansion Interconnect cable is used to link expansion ports between the control unit and external expansion module.

  • Page 82: Lan Port

    System Component Details: Physical Ports · Maximum Voltage: 55V d.c. · On state resistance: 0.7 ohms. · Short circuit current: 1A. · Reverse circuit current capacity: 1.4A. · Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3. 3.5mm stereo audio jack plugs are frequently sold as pre-wired sealed modules.

  • Page 83: Phone (Pot) Port

    Description Not used. Pin 2 is internally connected to pin 5 via a ringer capacitor. Not used. Ring. Tip. Pin 6 is internally connected to pin 5 via a ringer capacitor. Not used. Not used. · Minimum Wire Size: AWG 26. ·...

  • Page 84: Pri Port

    System Component Details: Physical Ports Not used. Not used. Signal 1. Signal 2. Not used. Not used. Not used. – · Part Number: 700047871. 4.9.10 PRI Port These ports are used for connection to PRI trunk services including E1, T1 and E1-R2. PRI Trunk Cable This cable is used to connect from trunk ports to the line providers network termination equipment.
  • Page 85 DTE Cables These cables are used for system maintenance and diagnostics under Avaya guidance. They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit. The cable required depends on the IP Office control unit.
  • Page 86 System Component Details: Physical Ports PARTNER® Version, Installation and Reference Manual Page 85 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 88: Administration

    Chapter 5. Administration PARTNER® Version, Installation and Reference Manual Page 87 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 89: Initial Configuration

    5. Administration This section lists the administration tasks that are involved in making any changes to the Essential Edition - PARTNER® Version set-up. These actions are achieved by using IP Office Manager Essential Edition - PARTNER® Version application. Please refer to the IP Office Manager Essential Edition - PARTNER® Version Admin Tool User Guide for detail. ·...

  • Page 90: Sd Card Actions

    Administration: Changing the Default Password 2.In the System Parameters box, change system password (Field accepts digits only) Customer's administrator using a telephone handset 1. Dial #403 2. Dial four chosen digits to set the system password 5.3 SD Card Actions The SD Card exercises the central control of Essential Edition - PARTNER®...

  • Page 91: Directories And Files

    5.3.1.2 Card Startup Reinserting a card into a system that is already switched on will automatically restart the card. Similarly reinserting the card and rebooting the IP Office system will restart the card. However, if the card has been shutdown but not removed, it can be restarted using Manager without requiring a reboot.

  • Page 92: Booting From The Sd Cards

    Administration: SD Card Actions · License merge Fixed System Files only exist in two Dynamic system files only exist in one directories: ‘\system\primary’ and directory: ‘\system\dynamic’ and are ‘\system\backup’. Some fixed system files usually dynamically named. They have must be specifically named. They have the the system file attribute set to reduce system and read-only file attributes set to inadvertent deletion.

  • Page 93: Recreating An Ip Office Sd Card

    This process can be used to upgrade an existing SD card to match the file set installed with Manager. For the card to be used in an IP Office 500v2 system System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted (see Format IP Office SD card).

  • Page 94: Backing Up The System Sd Card

    Administration: SD Card Actions 5.3.6 Backing Up the System SD Card There are two levels of backup that can be performed. Backup the System SD Card Primary Folder · The contents of the primary folder on the card can be copied to the backup folder. They files can then be restored if necessary.

  • Page 95: External Trunk Configuration

    4. Select File | Backup System Files. 5. The contents of the primary folder on the System SD card will be copied to the backup folder. 5.3.6.3 Copying the System Card to the Optional Card This process copies all files on the System SD card to the Optional SD card. It includes the primary and backup folders and the embedded voicemail files including message files.

  • Page 96: Unused Trunks

    Administration: External Trunk Configuration · Fallback If available, the clock signal from this trunk can be used as the clock source only if none of the trunks set to Network are providing a clock source. · Unsuitable The clock source from this trunk is never used as the IP Office clock source. In the example below the first Essential Edition - PARTNER®...
  • Page 97 Like for Like Replacement If replacing with a component of the same type no configuration changes are necessary. 1. Switch off the Essential Edition - PARTNER® Version system. 2. Remove the card or external expansion module. Note the card slot or expansion port used as the replacement must be installed in the same position.

  • Page 98: Running Ssa

    Administration: Changing Components 5.5.1 Running SSA Objective - Allow SSA to be used to check the correct installation of additional equipment. Procedure 1. From the Manager home page select File | Advanced | System Status. 2. Click Logon. 3. SSA shows Waiting for connection and then the Essential Edition - PARTNER® Version system status. 5.6 Adding Licences License keys strings are used to activate various IP Office features of the Essential Edition - PARTNER®...

  • Page 99: Additional Processes

    This dialog is reached by selecting System | License Management from the Manager Admin Tasks pane. It is used to enter licenses required for additional telephone system features. For example licenses are used to enable additional voicemail ports or the twinning feature. ·...

  • Page 100: Issue 1A (30 January

    Whenever upgrading check the latest IP Office Technical Bulletins for the various IP Office software releases involved before proceeding. These may contain information relating to changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com. · Multi-Stage Upgrades The upgrade path may require several intermediate upgrades.

  • Page 101: Upgrading The Core Software

    Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further. It may contain information relating to changes that occurred after this document was completed. Bulletins are available from http://support.avaya.com. · Multiple Managers If more than one copy of Manager is running it is possible for the Essential Edition - PARTNER® Version to request BIN files from a different Manager than the one that started the upgrade process.

  • Page 102: System Shutdown

    Administration: Additional Processes · If the IP Office receives a response from a DHCP server, it configures itself as a DHCP client using the address details provided by the DHCP server. · If the IP Office does not receive a response from a DHCP server, it will configure itself as a DHCP server and use the following default address details: Network Settings LAN1...

  • Page 103: Rebooting The System

    Unlike Manager, a system phone user cannot select an indefinite shutdown. The can set a timed shut down of between 5 minutes and 24 hours. 1. Select Features | Phone User | System Admin. 2. Enter your IP Office user login code. 3.
  • Page 104 Administration: Additional Processes PARTNER® Version, Installation and Reference Manual Page 103 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 106: Appendices

    Chapter 6. Appendices PARTNER® Version, Installation and Reference Manual Page 105 IP Office Essential Edition - Issue 1a (30 January 2010)

  • Page 107: Troubleshooting

    6. Appendices This section contains supplementary information. 6.1 Troubleshooting Problem... Check this... Laptop does not seem to 1. The default address for an IP Office control unit LAN port is communicate with the control unit 192.168.42.1/255.255.255.0. If required (should not be necessary), change the TCP/IP properties for the PC LAN port to the following: Fixed IP address 192.168.42.203...
  • Page 108 Appendices: Troubleshooting Problem... Check this... Can’t make outside calls Is Forced Account Code Entry assigned to this extension? Is your dial mode (touch-tone or rotary) incorrect? Use Dial Mode (#201) to reset Has someone changed the Outgoing Call Restriction for the extension? Did someone lock the extension with Station Lock? Use Station Unlock from extension 10 or 11 to unlock it.

  • Page 109: Safety Statements

    The buildings lightning protectors must be verified as follow: 1. Check the lightning protectors, at the trunk cable entry point to the building housing the Avaya IP Office, paying special attention to the lightning protection grounding. Report any problems, in writing, to the telephone company.

  • Page 110: Trunk Interface Modules

    2. Where gain adjustment away from the default values are made, precautions should be taken to ensure that the connection of terminal equipment is controlled by qualified installation personnel. 6.2.5 Port Safety Classification The Avaya IP Office Essential Edition - PARTNER® Version system has the following ports which are classified as follows: Port Name Port Description...

  • Page 111: Emc Directive

    Power fail ports Two wire analog trunk TNV3 DTE port Async Data connection. SELV Analog Telephone Ports Telephone Extension ports TNV2 Digital Telephone Ports Telephone Extension ports SELV WAN port (not used) WAN connection (NET). SELV LAN ports 10/100 BaseT attachment to LAN. SELV Expansion ports Expansion Module connector.

  • Page 112: Regulatory Instructions For Use

    Appendices: Safety Statements 6.3 Regulatory Instructions for Use 6.3.1 Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.

  • Page 114: Index

    Associated documents 7 password Aux button 47, 69, 91 system components Availability of equipment 9 Checklist 29 Avaya University 28 Clock signal 94 Component descriptions 46 Backup 14, 90, 93, 102 Conference parties 46 Barrier boxes 38, 72 Connecting handsets 42...
  • Page 115 Expansion module 16, 57 Message waiting indicator 62 connections Module digital station 21, 57 testing phone Modules Expansion Modules trunk interface phone Monitor application 75, 76 Extension ID 95 Mounting External expansion modules 21 clearances 33, 36 External trunk configuration 94 rack wall 33, 36...
  • Page 116 Requirements unused 88, 95 cable access Trunk provider 21 cable clearance space Units faulty 9 Restore 93 University, Avaya 28 RFRFCC 21 Unpacking 29 RoHS 8 Upgrade 23, 98 Upgrade software 23, 100 Safety 29 UPS 24 SAP codes 24...
  • Page 118 PARTNER® Version, Installation and Reference Manual Page 117 IP Office Essential Edition - Issue 1a (30 January 2010)
  • Page 119 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

Table of Contents