Avaya 3740 User Manual
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Avaya 3740 User Manual

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TD 92643GB
PRELIMINARY
User Manual
Cordless Telephone 3740 for Avaya
30 September 2010 / Ver. PA4

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  • Page 1 TD 92643GB PRELIMINARY User Manual Cordless Telephone 3740 for Avaya 30 September 2010 / Ver. PA4...

  • Page 2: Table Of Contents

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Contents 1 Introduction ........................1 1.1 Target Group ..........................1 1.2 Prerequisite..........................1 1.3 How to Use This Document....................1 1.3.1 System Administrator....................1 1.3.2 End User..........................1 1.4 Abbreviations and Glossary ....................2 1.5 Functions and Accessories .....................
  • Page 3 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 5.3 Profiles ............................ 22 5.4 Messaging ..........................23 5.5 My Favourites ........................24 5.6 Short cuts ..........................25 5.7 Connections ........................... 27 5.8 Settings ........................... 28 5.9 In Call ............................29 5.9.1 Additional In Call Functions ..................
  • Page 4 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 7 Menu Operations ......................37 7.1 Connections ..........................37 7.1.1 Headset.......................... 37 7.1.2 System ........................... 37 7.1.3 In Charger Actions when in Call ................39 7.1.4 In Charger Actions when Not in Call ............... 39 7.2 Calls............................
  • Page 5 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 7.8.9 Device Info........................59 8 Enhanced Messaging....................60 8.1 Voice Mail ..........................60 8.1.1 Check the Voice Mail Inbox ..................60 8.1.2 One Key Voice Mail Access ..................60 8.1.3 Delete a Voice Mail...................... 60 9 Advanced Functions.....................

  • Page 6: Introduction

    System Administrator Configuration of some functions require PDM/AIWS which is administrated by the system administrator. The following chapters refer to the Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB for more information on how to configure these functions. •...

  • Page 7: Abbreviations And Glossary

    9 • 4 Basic Operation on page 17 See also Quick Reference Guide, Cordless Telephones 3740 for Avaya, TD 92750GB. Because of its handy format you can place a print-out next to your telephone as a quick reference.

  • Page 8: Functions And Accessories

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Functions and Accessories Functions Local phonebook Company phonebook Procedure call Phone restrictions Central phonebook Call list with the 25 last calls 2 programmable soft keys 9 programmable hot keys Programmable navigation key.
  • Page 9 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Accessories Front plates (5 colours) 1. Requires the headset adapter for Mic on boom, which is ordered seperately. 30 September 2010 / Ver. PA4...

  • Page 10: Safety Instructions

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Safety Instructions Read this chapter before using the telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

  • Page 11: Frequency Range

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 2.1.1 Frequency Range The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio frequency (RF) energy. The telephone operates on different frequency ranges...

  • Page 12: Environmental Requirements

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Privacy of communications may not be ensured when using this telephone. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.
  • Page 13 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Battery • Do not immerse the battery into water. This could short-circuit and damage the battery. • Do not expose a battery to an open flame. This could cause the battery to explode.

  • Page 14: Descriptions

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Descriptions Cordless Telephone 3740 IMPORTANT: The telephone may retain small magnetic objects around the mouthcap or earcap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the cordless telephone.
  • Page 15 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Figure 1. Overview Cordless Telephone 3740 Multifunction button The button is placed on the top side of the cordless telephone. Earpiece speaker Display The full graphic type display is 128 pixels wide and 160 pixels high.

  • Page 16: Hot Keys

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Multi-purpose connector The connector is used for battery charging, software download, configuration and connection of headset. Microphone The microphone is placed on the front bottom side of the cordless telephone.

  • Page 17: Alphanumeric Keys

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 3.1.2 Alphanumeric Keys a b c à â ä æ ç 2 . , ? ! - ‘ ” 1 d e f é è 3 j k l 5 m n o ñ...
  • Page 18 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Status bar 11:00 Header bar 01/12/2010 System A Active area Scroll bar 123456 Menu Soft key bar Figure 3. Example of a display configuration in idle mode The top row (Status bar) is used for icons which give the user information about signal strength, missed call, new message, phone lock, key lock, sound off, time and battery status.
  • Page 19 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY “Loudspeaking” icon is displayed in the Soft key bar during a call. Pressing this icon will activate the loudspeaking mode. “Loudspeaking off” icon is displayed after the Soft key for Loudspeaking icon has been pressed.

  • Page 20: Accessories

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Menu icons The ”Contacts” menu contains all names/numbers in the local phonebook. It is also possible to access a central phonebook from this menu. The "My favourites" menu contains menu short cuts used to customize an own menu.

  • Page 21: Rack Charger

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket. For more information, see Installation and Operation Manual, DC4, Advanced Desktop Charger, TD 92662GB.

  • Page 22: Basic Operation

    A control question "Switch off?" is displayed. Confirm by pressing "Yes". Turn the Audible Signal On/Off Note: If the parameter Disable permanent mute is enabled, the user cannot turn off the audible signal. See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. The telephone is in idle mode: Tip: While in a menu, press to return to idle mode.

  • Page 23: Lock/Unlock The Keypad During Call

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Lock/Unlock the Keypad during Call To prevent accidentally pressing keys, the keys can be locked during a call. This can be useful when a headset is used and the telephone is attached to a pocket or belt.

  • Page 24: Lock/Unlock The Telephone

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Lock/Unlock the Telephone The telephone can be protected for unauthorized use. If this function is activated, a PIN code has to be entered at power on, or when the telephone is placed in a charger - this behaviour will first be activated when the telephone is placed in the charger.

  • Page 25: Menu Tree

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Menu Tree Calls Call list > 1234 12:00 > Call 1235 14:00 More > Time of Call etc. Back Edit number Save number > Work number Mobile number Other number Send message >...

  • Page 26: Contacts

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Contacts Call contact > Search [Contact list] > Add contact > > Name Work number Mobile number Other number Ring signal From Call list > Edit contact > Search [Contact list] >...

  • Page 27: Profiles

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Profiles Normal (example) > Name Volume > Ring signals > Internal call > Play Back External call > (same as above) Message alert > Play Back Vibrating alert > On if silent Key sound >...

  • Page 28: Messaging

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Messaging Inbox > Message list > View > Reply > Enter text More > Delete Forward Call no. in text > Call Save number More > Delete > Yes Delete all >...

  • Page 29: My Favourites

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY My Favourites Add new > Enter name > Phone call > Phone number > Enter number > Save "Contacts access" > Save Back Send message > Phone number > Enter number >...

  • Page 30: Short Cuts

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Short cuts Soft Keys > Middle > Name Function > Not used Phone call > Enter number Call list Contact list Central phonebook Message inbox Send message > Enter number Change profile >...
  • Page 31 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Multi press > (same as Long press) 1.Tip: When configuring the Phone call function, it is possible to add a variable/character U in the Enter number field that allows the user to enter additional numerical character(s) before calling the number. See Procedure Call on page 61 for more information.

  • Page 32: Connections

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Connections Headset > Mic on boom Hearing protection [User specified headset] System > Change system > Subscribe > Enter System > Select > PARK > Protection on? > Yes name...

  • Page 33: Settings

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Settings Sound & Alerts > Volume > Ring signals > Internal call External call Priority call Message alert > Vibrator alert > On if silent Key sound > Click Tone...

  • Page 34: In Call

    61. 5.9.1 Additional In Call Functions Besides the default In Call functions, it is possible to define 10 extra system specific codes/ general purposes. See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. Contacts > Microphone on/off >...

  • Page 35: Calling

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Calling Incomming Call The flashing LED, accompanied by a ring signal and/or a vibrating telephone, gives a notice of a call. Ring signal and vibrator can be disabled, see 7.8.1 Sound and Alert Settings page 53.

  • Page 36: Dial The Sender Of A Message

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Select "Calls" Select "Call list". Select a number. Press or the Soft key "Call" to dial. The number can be edited before the call is started. Press "More" and select "Edit number".
  • Page 37 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Press “Search”. Press "Call", or Off-hook key to make the call. 30 September 2010 / Ver. PA4...

  • Page 38: During A Call

    Note: Some of these functions are system dependent. The parameters are set up in the Portable Device Manager (PDM), see Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB, and Installation and Operation Manual, Portable Device Manager (PDM), Windows version, TD 92748GB.

  • Page 39: Switch Between Calls

    Press "Select". This will end the current call and the previous call is resumed. Note: It is also possible to end a call by putting the telephone in a charger. Note that all ongoing calls will be disconnected. See Configuration Manual, Cordless Telephones 3740/ 3749 for Avaya, TD 92657GB or 7.1.3 In Charger Actions when in Call...

  • Page 40: Conference Call

    Press "Select". This will enable the use of Dual Tone Multi Frequency (DTMF) signals. 6.3.13 DECT Info This option is only visible if the Admin menu is activated. See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB for more information. 30 September 2010 / Ver. PA4...

  • Page 41: Loudspeaking Function

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Loudspeaking Function There are four options to activate the loudspeaking function: • When receiving a call, press the left Soft key , or • During a call, press the left Soft key •...

  • Page 42: Connections

    Calls Settings My favourites Messaging Contacts Profiles Select Back Figure 5. Menu Overview for 3740 Connections Enter the menu by pressing the “Menu” Soft key. Select "Connections" in the menu. Press "Select". 7.1.1 Headset A headset is recommended if the telephone is frequently used, and/or the user want to have both hands free.
  • Page 43 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Subscribe System The cordless telephone can subscribe up to eight different systems. To subscribe a new system the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system you are going to log on to are needed. Contact your system administrator for more information.

  • Page 44: In Charger Actions When In Call

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Change the priority if needed by selecting "Up" or "Down". The priority will be saved when "Back" is selected. 7.1.3 In Charger Actions when in Call It is possible to end a call, or turn on the loudspeaker by putting the telephone in a charger during a call.

  • Page 45: Calls

    Mute Telephone While Charging Note: If the parameter Disable permanent mute is enabled, the telephone will not be muted when placed in charger. See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. When the cordless telephone is placed in the charger it can be muted while it is charging.

  • Page 46: Missed Calls

    Missed Calls Note: It is possible to configure when a call is considered as a missed call by setting a delay time in PDM, see Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. Select "Missed calls", and step with the to scroll in the list.
  • Page 47 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Press "Select. Enter time (HHMM) or date (MMDD) depending on the selected absence reason. Press "OK". The telephone sends an absence reason code to the system by establishing a call. The call will automatically be disconnected after a few seconds.

  • Page 48: Contacts

    It is also possible to import a personal phonebook (that is Contacts) via the PDM/AIWS, see Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. The contact will only include work number.

  • Page 49: Edit Contact

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Press "OK". Select "Work Number", "Mobile number", or "Other number". Press "Add". Enter phone number. It is possible to add a tone "T" or pause "P" in phone numbers by pressing the Space key 5 times or 7 times, respectively.

  • Page 50: Delete Contact

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 7.3.4 Delete Contact Note: It is not possible to edit a company phonebook contact. The contacts are indicated by icon in front of the name. Press "Menu". Select "Contacts" in the menu.

  • Page 51: Profiles

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Profiles It is possible to set up an own profile for incoming calls, message alerts, vibrating alerts, key sound etc. This can be useful when there are many users on the same telephone, and they want different sound profiles.

  • Page 52: Inbox

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY "No". The message will in both cases be stored in the Inbox. See Read a Stored Message page 47. The thirty last received messages are stored in the inbox. Time and date information is included in the message.
  • Page 53 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Enter additional text if needed. See 3.1.2 Alphanumeric Keys on page 12. Press "Send". Enter number, or press to access the local phonebook and the company phonebook Note: It is only possible to access contacts in the local phonebook and the company phonebook.

  • Page 54: Write New Messages

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Press "Save". The number will be saved in the contact list. 7.5.2 Write New Messages Press "Menu". Select "Messaging" to view the message list. Select "Write new message". Enter text. See 3.1.2 Alphanumeric Keys...

  • Page 55: My Favourites

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Select "Sent" to view the list. Select message in the list. Press "View". Enter additional text if needed. Enter number. Select "Send". Delete Message Press "Menu". Select "Messaging" to view the message list.

  • Page 56: Edit Favourite

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 7.6.2 Edit Favourite Press “Menu”. Select "My Favourites" in the menu. Select favourite to be edited. Press "More". Select "Edit". Select "Name", "Function", and/or "Phone number" to be edited. Tip: If editing the Phone call function, it is possible to add a variable/character U in the Phone number field that allows the user to enter additional numerical characters before calling the number.

  • Page 57: Define Hot Keys

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Select "Control question", and press "Select". It is off by default. Press "Back". If the control question is enabled, a dialog window "Proceed?" is displayed when pressing the defined Soft key. Press "Yes" to proceed.

  • Page 58: Settings

    Note: If the parameter Force stimuli ringing is enabled, the telephone will use the system- provided ring signals instead of the local ring signals. See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. This feature is applicable in legacy systems only (stimuli).
  • Page 59 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Press "Back". Turn the Vibrator on/off Press “Menu”. Select "Settings" in the menu. Select “Sound & Alerts”. Select “Vibrator alert”. Select “On”, “On if silent” (that is, the vibrator is on when the telephone is muted), or “Off”...

  • Page 60: Phone Lock Settings

    (0000) can be changed to any 4 -8 digit personalized code. Note: If configured in the PDM/AIWS, it is possible to call an emergency call while the telephone is locked.See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB.

  • Page 61: Display Settings

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Enter PIN code Press "OK". If the PIN code is forgotten it can be removed by your distributor. Change PIN Code Press “Menu”. Select "Settings" in the menu. Select “Locks”.

  • Page 62: Time & Date Settings

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 7.8.4 Time & Date Settings The "Time & Date" format is used in systems without system time and date. Set Time Format Press “Menu”. Select "Settings" in the menu. Select "Time & Date".

  • Page 63: Change Text Size For Messages

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Press "Back" to save the settings. Answering Behaviour Press “Menu”. Enter "Settings" in the menu. Select "Answering".’ Select "Answer behaviour". Select "Automatically" and/or "Loudspeaking". Press "Change" to change the setting. The check box will be marked or unmarked.

  • Page 64: Device Info

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 7.8.9 Device Info This menu contains information about the telephone´s software and hardware. Software Select "Software" to find software version, release date, and release time. Hardware Select "Hardware" to find hardware information.

  • Page 65: Enhanced Messaging

    Note: A voice mail number must be downloaded to the telephone, see Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD92657GB. If the voice mail number is not available, a dialog window "Voice mail number not defined" is displayed.

  • Page 66: Advanced Functions

    Back Figure 6. Enter number dialog. Admin Menu The telephone has a hidden menu for system administrators, see Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. The Admin menu contains: 1.Configuration of this function requires PDM/AIWS. 30 September 2010 / Ver. PA4...

  • Page 67: Clear Lists In Charger

    This can be useful during administration of cordless telephones for new users. See also Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. 1.This option will be removed when the frequency band is set.

  • Page 68: Operation Notice

    , or Note: If the parameter Disable permanent mute is enabled, it is not possible to turn the sound off. See Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB. When re-entering the coverage area it can take a couple of minutes before the telephone automatically has registered into the system.

  • Page 69: System Handling

    PRELIMINARY System Handling 11.1 Software Upgrade Software and parameters in the cordless telephones 3740/3749 can be upgraded by using the Portable Device Manager (PDM), see Installation and Operation Manual, Portable Device Manager (PDM), Windows version, TD 92748GB. Refer to the Configuration Manual, Cordless Telephones 3740/3749 for Avaya, TD 92657GB.

  • Page 70: Maintenance

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Maintenance 12.1 Maintenance of Batteries 12.1.1 Battery Warnings The "Low battery" icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the dialog window "Battery low! Charge now."...

  • Page 71: Replace The Battery

    Check that both the old telephone (that is, the telephone to be replaced) and the new telephone (that is, the replacement telephone) are of the same device type (3740). Check that the software of CR3 Rack Charger and/or DC4 Advanced Desktop Charger, is version 1.3.x or later, by using the PDM.

  • Page 72: Easy Replacement Procedure

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 12.2.2 Easy Replacement Procedure During the Easy Replacement procedure, the LEDs of the telephone and the charger follow the same LED indications. This means that if the old telephone has a broken display, the LED indications on the charger and on the telephone can be used to follow the replacement procedure.

  • Page 73: Attach The Hinge-Type Clip

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Red, flashing (100 ms on, 800 ms off) Error indication during Easy Replacement. Put back old telephone in charger. Red, flashing (900 ms on, 100 ms off) Error during Easy Replacement. Service needed for both telephones.

  • Page 74: Attach Cover For No Clip

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY 12.5 Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used. Figure 10. Screw the cover into position.

  • Page 75: Troubleshooting

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator.
  • Page 76 User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY No System. The The telephone is out of coverage Stop the beep with the Sound telephone beeps once a or telephone is defective. off key and go into range. minute (during max 30...

  • Page 77: Related Documents

    Installation and Operation Manual, Portable Device Manager (PDM), TD 92748GB Windows version Installation and Operation Manual, CR3 Rack Charger TD 92752GB Installation and Operation Manual, DC4, Advanced Desktop Charger TD 92662GB Quick Reference Guide, Cordless Telephones 3740 for Avaya TD 92750GB 30 September 2010 / Ver. PA4...

  • Page 78: Document History

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Document History For details in the latest version, see change bars in the document. Version Date Description First release of document 30 September 2010 / Ver. PA4...

  • Page 79: Index

    User Manual TD 92643GB Cordless Telephone 3740 for Avaya PRELIMINARY Index Ring signal muted ............ 13 Numerics 3rd party ..............15 Signal strength ............13 Standby mode Antenna................. 9 date ............... 13 time ............... 13 user identity ............13 Battery..............9, 66 low battery...........

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