Page 1
Avaya 3740 and 3749 DECT Telephones connected to ® Avaya Aura Communication Manager and IP Office User Guide 21-603690 11/2010 Issue 2.0...
Page 2
Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...
Important Safety Information Read this chapter before using the Avaya 3740 DECT Telephone or Avaya 3749 DECT Telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.
Do not use accessories to the product without ensuring that they are suitable for use in a ● hazardous area. Modification of the product is not permitted. ● Product repair has to be done at authorised repair shops only. ● Avaya 374x DECT Telephones - User Guide on page 91. Important Safety Information 11/2010...
European directive No. 1999/05/EC. The products Avaya 374x DECT Telephones comply with IP65 according to IEC 529 / EN 60 529. Any radio-based equipment can potentially cause interference with other equipment and can be interfered from other equipment.
Page 13
For the time being we are not aware of any network on which the equipment will not work due to its design. In the event of problems, you should contact your equipment supplier or your Avaya service. The conformity declaration can be accessed at the following Internet address: http://www.avaya.com/gcm/emea/de/includedcontent/conformity.htm...
To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisation of individual components.
IC Requirements for Canada This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada. Avaya 374x DECT Telephones - User Guide With Bluetooth Without Bluetooth 0.013 W/Kg 0.008 W/Kg...
This may deteriorate the audio quality and can be harmful. Save this manual. It includes important safety information and operating instructions. ● Save all instructions for future reference. Avaya 374x DECT Telephones - User Guide 1880-1900 MHz 1920-1930 MHz 1910-1930 MHz...
Generally, you should therefore not rely exclusively on cordless telephones when making indispensable calls (for example, medical emergencies). Avaya 374x DECT Telephones - User Guide Accessories on page 22. The use of any auxiliary equipment not...
For 3740 telephone, from -10 °C to +55 °C (14 °F to 131 °F) ● For 3749 telephone, from -10 °C to +40 °C (14 °F to 104 °F) ● Avoid exposing the telephone to direct sunlight or close to other heat sources.
Page 19
3% Hydrochloric Acid ● M-alcohol (85% Methylated Ethanol) ● 60% Chlorhexidin 0.5 mg/ml ● Acetone can be damaging to the plastic casing of the telephone and should not be used. Avaya 374x DECT Telephones - User Guide Important Safety Information 11/2010...
Page 20
Avaya 374x DECT Telephones - User Guide 11/2010...
Introduction Introduction This document describes features and settings available for the Avaya 3740 and 3749 DECT Telephone. The cordless telephone is a feature-rich telephone with colour display, telephony, messaging, illuminated monochrome or colour display, bluetooth (3749 only) and alarm functions for personal security (3749 only). The telephones are highly robust designed to be used in demanding environment, for example the industry.
Programmable multifunction key for 3740 telephones ● Bluetooth for 3749 telephones ● Alarming for 3749 telephones: alarming button, man down alarm, and no movement alarm ● Note: Use of the functions Central phonebook, SMS, Voice mail access, Call list, and Note: Centralized Management are system dependent.
Page 23
Headset with microphone on boom ● Headset adapter for Mic on boom ● Peltor hearing protection headset ● Headset industry ● Headset adapter industry and atex ● Handset 3749 battery pack opener ● Avaya 3740 and 3749 DECT Telephone - User Guide Introduction 11/2010...
On 3740, this button can be used as a shortcut to functions. It supports long and double press modes. On 3749, it can be used as an alarm button. 2. Earpiece speaker 3. Display The full graphic type display is 128 pixels wide and 160 pixels high.
The cordless telephone has a separate loudspeaker for the loudspeaking function. It is placed on the back side of the cordless telephone. Avaya 3740 and 3749 DECT Telephone - User Guide 13. Off-hook key To answer a call, to pre-dial a number, and to post-dial 14.
The Advanced Charger is delivered with a power supply adapter. The adapter is connected with a power cord to the wall socket and the Charger itself is supplied from the adapter. Avaya 3740 and 3749 DECT Telephone - User Guide on page 92, or Attach the Swivel-type Clip...
Important: For 3749 telephones, battery charging or replacement is NOT permitted in a Important: hazardous area. For more information, see Installation and Administration Manual, DECT R4. Note: Only use the charger within the temperature range of +5 °C – +40 °C (+41 ºF –...
Note: For 3740 DECT telephones, the display is monochrome black and white, with Note: backlighting. Avaya 3740 and 3749 DECT Telephone - User Guide 4. Scroll bar 5. Soft key bar Soft keys on page 33. 11/2010...
Page 29
The icon remains until voice mail has been listened. Read message icon in front of a message shows that this message once has been read. Sent message icon Unsent message icon Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
Page 30
System connection icon is visible when connected to an administration system. Profile active icon Man-down icon (only for 3749 telephones) No-movement icon (only for 3749 telephones) Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
Page 31
The Profiles menu contains possibility to add four different profiles. By default there is no profile. 1. System dependent Note: For 3740 DECT telephones, the icons are in monochrome black and white. Avaya 3740 and 3749 DECT Telephone - User Guide Descriptions 11/2010...
Sound off Key This key is to silence or mute the telephone. It works like the Sound off button Avaya 3740 and 3749 DECT Telephone - User Guide are used for stepping left/right and up/down in is a shortcut to Call on page 34.
It supports long and double press modes. It is by default not used, but can be defined by the user of the telephone. On 3749, it is used as an alarm button. Volume Button The two buttons placed on the upper left side of the cordless telephone are used for increasing/ decreasing the earpiece, headset, and the loudspeaker volume.
Enter a pause in number input mode by a long press on the #-key. A pause is indicated by ● a P in the display. Avaya 3740 and 3749 DECT Telephone - User Guide Capital letter . , ? ! - ‘ ” 1 A B C À...
The leather casing is especially designed for the telephone. The casing comes with a swivel type belt clip and the telephone is fully operational while placed in the casing. Avaya 3740 and 3749 DECT Telephone - User Guide Descriptions 11/2010...
Important: headset in combination with an ATEX/IECEx classified Peltor headset. In order to achieve optimal audio quality with different headset types, Avaya recommends selecting the corresponding headset profile. The default setting is microphone on a boom, that is, the audio is optimized for using a headset with microphone on a boom.
Calls Call list > 7891 01:30 7845 20-Oct-08 Missed calls > 7682 05:26 7845 23-Sep-08 Avaya 3740 and 3749 DECT Telephone - User Guide > Call ● More > Time of call ● Back ● >...
Page 38
Call time > Total time Call services > Divert calls 1. Visible if defined in PDM or AIWS. Avaya 3740 and 3749 DECT Telephone - User Guide 03:47:06 Last call 00:00:07 > Internal External No reply When busy General purpose 1...
> Search <From contact list> Central phonebook > Search by name Search by number Last result 1. System dependent Avaya 3740 and 3749 DECT Telephone - User Guide > Name Work number Mobile number Other number Ring signal Back Name Work number >...
Profiles Normal (example) > <Name> Add new Avaya 3740 and 3749 DECT Telephone - User Guide Volume Ring signals > Internal call External call Call back Message alert > <Ring signal> Vibrating alert > On On if silent Key sound >...
Messaging Inbox > Message List Write new > Enter Text message Unsent > Message List Sent > Message List Avaya 3740 and 3749 DECT Telephone - User Guide > View > Reply ● ● More ● Close ● More > Delete ●...
My favourites Add new > Name <Name> Short cuts Soft keys > Left Hot keys > 0, 2 - 9 Avaya 3740 and 3749 DECT Telephone - User Guide > Phone call Send message Select ● More Edit ● Delete Back ●...
> Change system Subscribe Unsubscribe Rename system Priority In charger > Call behavior Other actions Avaya 3740 and 3749 DECT Telephone - User Guide Control question > Function > (same as above) Value Control question > Function > (same as above)
Display > Brightness Time & Date > Time format Answering > Answering key Messages > Text size Avaya 3740 and 3749 DECT Telephone - User Guide Redirect Sound off Ring signals Message alert Vibrator alert Key sound > On Phone lock >...
Microphone on/off function in the In Call menu. Contacts Microphone on/off Audio transfer New call > Call "Phonebook access" Cancel Switch End call Transfer Transfer to new call > Call "Phonebook access" Avaya 3740 and 3749 DECT Telephone - User Guide > Man-down No-movement Menu Tree 11/2010...
The menu tree can be customized by hiding some of the functions that are available but for example not in use. Which functions that should be hidden are defined in the PDM or AIWS. See Installation and Administration Manual, DECT R4. Avaya 3740 and 3749 DECT Telephone - User Guide Cancel Link...
To prevent accidentally pressing keys and making a call, the keys can be locked. Lock keypad 1. Press the * key. 2. Press the Soft key Lock. Avaya 3740 and 3749 DECT Telephone - User Guide Descriptions on page 24. Basic Operation...
The phone shows the text "Turn off phone lock?" 1. Press Soft key Yes. 2. Enter PIN code 3. Press Soft key OK. Avaya 3740 and 3749 DECT Telephone - User Guide Activate the Automatic Key Lock Phone Lock settings 11/2010...
Note: The total time of the call can also be retrieved from the menu Calls > Call time. Note: Avaya 3740 and 3749 DECT Telephone - User Guide Settings on page 44. The to answer the call in loudspeaking mode.
Dial using the Alarm button for 3749 telephones A 3749 telephone can be configured to call a predefined number when an alarm has been sent. If configured, it is also possible to call the predefined number without sending an alarm by pressing the Alarm button.
5. Enter the first name and/or last name, the whole name does not have to be entered. 6. Press Search. 7. Press Soft key Call or Off-hook key to make the call. Avaya 3740 and 3749 DECT Telephone - User Guide to scroll in the list. Select number to call. Calling...
This means that the other part in an ongoing call cannot hear you. Turn the microphone back on: 1. Press Soft key More. 2. Select Microphone on. Avaya 3740 and 3749 DECT Telephone - User Guide on page 73. to adjust the volume. 11/2010...
You can also switch between the call via Soft key More > Switch. Note: End a Call A new call is started during conversation, the first call is on hold. Avaya 3740 and 3749 DECT Telephone - User Guide on page 24. Calling 11/2010...
Call Back To enable call back when a call is made to a busy telephone, and to be altered when the telephone is free. 1. Press Soft key More. Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
1. Press left Soft key again. Alternatively, the handset can be put into the charger if In Charger > Call behavior > Loudspeaking is set. See Installation and Administration Manual, DECT R4. Avaya 3740 and 3749 DECT Telephone - User Guide Calling 11/2010...
Besides the default Call services functions, it is possible to define 10 extra system specific codes. This is programmed in the PDM or AIWS. See also Avaya 3740 and 3749 DECT Telephone - User Guide on page 65. Short Cuts...
Some characters require 2 bytes in the final message, therefore the user will Note: sometimes not be able to enter 160 characters. For basic rules of text input, see ● Avaya 3740 and 3749 DECT Telephone - User Guide Messaging on page 68. Inbox on page 69.
Your voice mail will be called. If the extension number is not available a pop-up Voice mail number not defined is displayed. 2. Follow the given instruction in the Voice Mail. Avaya 3740 and 3749 DECT Telephone - User Guide Messaging on page 41.
In the Bluetooth menu you can connect a Bluetooth headset and enable the Bluetooth function. For all information on Bluetooth see Headset 1. Select Headset. Avaya 3740 and 3749 DECT Telephone - User Guide 5. Short cuts 6. Settings 7. Messaging 8.
Do not enter a #-key at the end of the code. Note: 8. Enter AC code. Press Soft key Next. An information text "Protection on?" is displayed. Avaya 3740 and 3749 DECT Telephone - User Guide Priority on page 61. 11/2010...
It is possible to end a call, or turn on the loudspeaker by putting the telephone in a charger during a call. 1. Select In charger. 2. Select Call behavior. Avaya 3740 and 3749 DECT Telephone - User Guide Menu Operation Change 11/2010...
Page 62
3. Select Sound off. Note: If the parameter Disable permanent mute is enabled, the telephone will not be Note: muted when placed in charger. See Installation and Administration Manual, DECT R4. Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
2. Select Edit number. Save Number 1. Press the Soft key More. 2. Select Save number. 3. Select between Work number, Mobile number, or Other number. Avaya 3740 and 3749 DECT Telephone - User Guide to scroll in the list. Menu Operation 11/2010...
63 for information about the functionality in Soft key More. Call Time The total time of the previous call and last call is displayed. 1. Select Call time. Avaya 3740 and 3749 DECT Telephone - User Guide to scroll in the list. Call 11/2010...
To stop diversion select Deactivate and press the confirmation button or the Soft key OK. General Purpose Besides the default Call services functions, it is possible to define 16 extra system specific codes in PDM or AIWS. Avaya 3740 and 3749 DECT Telephone - User Guide Menu Operation 11/2010...
2 to 9), Navigation keys, and the Multi-function button. It is for example possible to define the Soft key to make a call or as a short cut to send a message. Note: On 3749 telephones, the top button is used as an Alarm button. See Note: Operations for 3749 telephones Note: All procedures described in this guide are based on standard Short Cuts settings.
1. Enter the menu by pressing the Menu Soft key, or the confirmation button on the Navigation key. 2. Select My favourites icon. Avaya 3740 and 3749 DECT Telephone - User Guide Menu Operation 11/2010...
1. Enter the menu by pressing the Menu Soft key, or the confirmation button on the Navigation key. 2. Select the Messaging icon. 3. Press the confirmation button or the Soft key Select. Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
Call number in text If the sender has written a telephone number in the message it is possible to call the number without dialling it. Avaya 3740 and 3749 DECT Telephone - User Guide on the navigation key. Menu Operation...
2. Select message to edit/send. 3. Select Edit, edit text and/or just select Send. Delete/Delete All 1. Select More. 2. Select Delete or Delete all. Avaya 3740 and 3749 DECT Telephone - User Guide Messaging on page 57. Unsent 11/2010...
3. Select Call (No. in text). 4. Select number from the list. 5. Select Call Save Number 1. Select View. 2. Select More. 3. Select Save number. Avaya 3740 and 3749 DECT Telephone - User Guide on the navigation key. Menu Operation 11/2010...
3. Press Soft key Call. It is also possible to edit the contact and to send a message by selecting View > More. Add Contact 1. Select Add contact. Avaya 3740 and 3749 DECT Telephone - User Guide Menu Operation 11/2010...
2. Select the Settings icon. 3. Press the confirmation button or the Soft key Select. Sound and Alert Settings Adjust the Ringer Volume 1. Select Sound & Alerts. 2. Select Volume. Avaya 3740 and 3749 DECT Telephone - User Guide Menu Operation 11/2010...
Page 76
This means that every time a key is pressed, the telephone gives a small sound. You can choose between Silent, Click, or Tone. 1. Select Sound & Alerts. 2. Select Key sound. Avaya 3740 and 3749 DECT Telephone - User Guide Settings on page 44. to decrease it.
Time and date is set in your PBX. Changes appear in the telephone after a maximum of 24 hours after the change or by turning the telephone off and on again. Avaya 3740 and 3749 DECT Telephone - User Guide to Confirm PIN code.
The answering key is by default set to Hook-off. It can also be set to Any key. 1. Select Answering key. 2. Mark Any key or Hook-off. 3. Press Soft key Back to save the setting. Avaya 3740 and 3749 DECT Telephone - User Guide Menu Operation 11/2010...
Change Owner ID The Owner ID is set to identify the telephone and it’s shown in the idle display. 1. Select Owner ID. 2. Enter identity. 3. Press Soft key Save. Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
This is where software and hardware information of the cordless telephone is found. 1. Select Device info. 2. Depending on the info your are looking for select Software, Hardware, IPEI/IPDI, or USER ID. Avaya 3740 and 3749 DECT Telephone - User Guide Man-down alarm No-movement alarm on page 82 for additional information.
The orange LED flashes twice. ● The vibrator stirs. ● Avaya 3740 and 3749 DECT Telephone - User Guide can be defined to send an alarm by a long press and by multiple press. Personal Alarm on page 82). until the dialog window Test Alarm (default) is displayed.
Depending on the PDM settings, it is possible to make the user enter a password when turning the ALS off. This password is the same as the phone lock password. Avaya 3740 and 3749 DECT Telephone - User Guide Alarm Operations for 3749 telephones Acoustic Location Signal on page 83.
When Bluetooth is enabled, the loudspeaker audio is lowered due to current Note: limitations in the intrinsically safe 3749 telephone. Avaya 3740 and 3749 DECT Telephone - User Guide . Depending on the settings, the call can be established in the 11/2010...
When using the function, an Enter number dialog appears, see and presses OK, the number *21*123 will be dialled. Note that no call is established before the user presses OK, that is, post-dial. Avaya 3740 and 3749 DECT Telephone - User Guide Advanced Functions figure 6.
For activating the admin menu see Installation and Administration Manual, DECT R4. For quick access to device information short codes are available in the idle menu. Information Software version Hardware version IPEI IPDI Avaya 3740 and 3749 DECT Telephone - User Guide Back Code *#34# *#34# *#06# *#06#...
System Handling Software Upgrade Software and parameters in the Avaya 3740 and 3749 DECT Telephone can be upgraded by using the PDM or the AIWS. See Installation and Administration Manual, DECT R4. To view the telephone’s software version, enter *#34# in idle mode.
(if enabled, the vibrator also follows the beeps). Avaya 3740 and 3749 DECT Telephone - User Guide Probable cause The battery level is low or the telephone is defective. The sound off icon is on, or ringer volume set to silent, or the telephone is defective.
Page 89
Phonebook is not available at the moment. Voice mail number not defined Avaya 3740 and 3749 DECT Telephone - User Guide Probable cause The telephone is defective. The telephone’s lock is activated. The battery level is low. The phonebook does not respond, not available at the moment.
See Installation and Administration Manual, DECT R4. When re-entering the coverage area, it can take a couple of minutes before the telephone is automatically registered into the system. Avaya 3740 and 3749 DECT Telephone - User Guide on page 24. 11/2010...
It is attached inside the battery lid and is connected to the cordless telephone in such a way that no miss-contact is possible. For 3749 phones, a specific tool is required and specific environmental conditions need to be considered before replacing the battery.
CAUTION: CAUTION: On the 3749 battery charging or replacement is NOT permitted in a hazardous area. Figure 7: Easy replaceable battery, unlock the lid and remove the battery 3740 telephone Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below.
Figure 9: Screw the swivel-type clip into position 3740/49 telephone Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used. Avaya 3740 and 3749 DECT Telephone - User Guide Maintenance 11/2010...
Page 94
Figure 10: Screw the cover into position 3740/49 telephone Avaya 3740 and 3749 DECT Telephone - User Guide 11/2010...
For optimal performance wear the Bluetooth headset and the telephone on the same side of your body. The best audio quality in the headset is achieved when no obstructions, including your body, are between the headset and the cordless telephone. Avaya 374x DECT Telephone - User Guide Bluetooth Headset for 3749 phones 11/2010...
1. Enter the menu by pressing the Menu Soft key, or the confirmation button on the navigation key. 2. Select Connections icon. 3. Select Bluetooth. 4. Select Enable. A Bluetooth connection icon Avaya 374x DECT Telephone - User Guide will be displayed in the header bar. 11/2010...
Note: To disable Bluetooth again, select Disable. The 3749 cordless telephone restarts Note: when you enable or disable the Bluetooth option. Pair and Connect a Bluetooth Headset Before a headset can be used a connection (pairing) between the headset and the telephone must be established.
A ring signal sounds in both the selected Bluetooth headset and the telephone to signal an incoming call. To answer the call in the Bluetooth headset, press the button* on the headset. Avaya 374x DECT Telephone - User Guide to the headset to be removed. or , select the headset.
2. Select Audio transfer. Transfer a Call to the Bluetooth Headset You are on a call with the telephone. 1. Press the Soft key More on the telephone Avaya 374x DECT Telephone - User Guide Bluetooth Headset for 3749 phones Switch the 11/2010...
If the Bluetooth headset and the telephone get out of range from each other the connection is temporarily lost. Since the last connected headset is always considered selected, the connection is automatically established again when a call is made or received. Avaya 374x DECT Telephone - User Guide 11/2010...
Connecting fails/Failed to connect headset Headset can not connect to telephone (see headset manual for details on how to connect) Avaya 374x DECT Telephone - User Guide Reason Solution Headset is turned off Turn on headset Headset is out of battery...
Page 102
Problem Avaya 374x DECT Telephone - User Guide Reason Telephone is out of range Bluetooth module is disabled Another headset is already connected to the telephone Link key is missing in either headset or telephone. Too close to disturbing devices.
Easy replaceable battery (for 3740 telephones only) Bluetooth for 3749 phones (for 3749 telephones only) * System dependent Note: Your unit may have more functions than described here; see User Guide, Avaya 374x DECT Telephone. Avaya 374x DECT Telephone - Quick Reference Guide 374x...
To end the call, press the On-hook key Turn loudspeaking function on/off During a call, press the left Soft key to turn the loudspeaking function on/off. Avaya 374x DECT Telephone - Quick Reference Guide until pop-up question and enter the number.
Receive a text message When a text message is received, the LED starts flashing and a message tone sounds. A pop-up New message(s):1 View now? is displayed and the Soft keys Yes/No to read Avaya 374x DECT Telephone - Quick Reference Guide...
A long press on digit key 1 will call your voice mail. If the extension number is not available a pop-up Voice mail number not defined is displayed. See User Guide, Avaya 374x DECT Telephones. Avaya 374x DECT Telephone - Quick Reference Guide...
Page 110
To find and call a name: Enter Contacts contact and press Select. Enter the first letter in the name or the whole name (will be displayed in Search field while Avaya 374x DECT Telephone - Quick Reference Guide 12:00 Messaging...
Soft key and any key 0, 2 - 9 can be programmed as a Hot key. The Multifunction button can also be programmed for different functions with the use of long press and double Avaya 374x DECT Telephone - Quick Reference Guide...
Page 112
For more information about Soft keys, Hot keys and Multifunction button, see User Guide, Avaya 374x DECT Telephones. Turn the automatic keypad lock on/off Enter Settings , and step to Locks. Select Automatic key lock Off/On, select On/Off, and press Back. A locked...
Accessories The following accessories for the Avaya 374x DECT telephone are available: Leather casing incl. belt clip Belt clip, swivel type Desktop chargers Also available: • Rackmount Charger • Multiple Battery Charger only for 3740 DECT telephones • Headset Mic on boom •...
Need help?
Do you have a question about the 3749 and is the answer not in the manual?
Questions and answers