NEC XN120 Feature Manual page 66

Features
Queue Announcements
If a call in queue is an outside call, and the system has DSPDB daughter board installed for VRS, the
queued caller can hear a customer recorded announcement.
Up to two different announcements can be given to the queued caller.
There is also a pre-recorded announcement, "Please hold on. All lines are busy. Your call will be
answered when a line becomes free."
The queue announcements are assigned by Program 22-15 for each group.
Note, DDI calls will not receive the queue announcement if the queue limit is set to 0 in Progam
16-01-08, enhanced hunting is set to normal hunting in Program 16-01-10 and the DDI has no transfer
set in Program 22-11-05 as calls will not queue at the busy group. You must set either a queue limit
greater than 0 or set enhanced hunting to allow calls to queue at a busy group or set a transfer option in
22-11-05.
User Log In/Log Out
An extension user can log out and log in to a Department Calling Group. By logging out, the user
removes their extension from the group. Once logged out, Department Calling bypasses their
extension. When they log back in, Department Calling routes to their extension normally. All users can
dial a code to log in or log out of their Department Calling Group. A system phone can optionally have
a function key programmed for one-button log in and log out operation.
Secondary Group Allocation
An extension can be a member of one Department Group by allocation in Program 16-02-01. An
extension can also be a secondary member of other Department Groups by allocation in Program
16-03-01. Each Department Group can have up to 16 secondary members.
When a Department Group contains a secondary member allocated in Program 16-03-01 then the
simultaneous ring option (automatic and manual) is not available.
Conditions
When a DIL rings to a Department Group, the DIL will not follow overflow programming (Programs
22-01-04 and 22-08).
If an extension sets call forward it will be removed from any department groups. Department group
calls cannot follow the call forward.
If an extension sets DND External it will not receive any outside calls to the department group.
If an extension sets DND Internal it will not receive any internal calls to the department group.
If an extension sets DND All it will not receive any outside or internal calls to the department group.
Default Setting
Disabled.
n Programming
Ø 11-07-01 : Department Group Pilot Numbers
Ø 15-07-01 : Programming Function Keys
Ø 16-01-01 : Department Group Basic Data Setup - Department Name
Ø 16-01-02 : Department Group Basic Data Setup - Department Calling Cycle
Ø 16-01-03 : Department Group Basic Data Setup - Department Routing When Busy
Ø 16-01-04 : Department Group Basic Data Setup - Hunting Mode
Ø 16-01-05 : Department Group Basic Data Setup - Simultaneous Ring Mode
Ø 16-01-06 : Department Group Basic Data Setup - Group Withdraw Mode (not available)
Ø 16-01-07 : Department Group Basic Data Setup - Recall Restriction
Ø 16-01-08 : Department Group Basic Data Setup - Maximum Queue Limit
Ø 16-01-09 : Department Group Basic Data Setup - Department Hunting No Answer Time
Ø 16-01-10 : Department Group Basic Data Setup - Enhanced Hunting
Ø 16-02-01 : Department Group Assignment for Extensions
Features Manual
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