NEC XN120 Feature Manual page 138

Features
Night Service
n Description
Night Service lets system users activate one of the Night Service modes. Night Service redirects calls
to their night mode destination, as determined by Assigned and Universal Night Answer programming.
The system allows Night Service to be enabled for each Night Service group (1-4), allowing each
group to determine when their calls should switch modes. A user typically activates Night Service after
normal working hours, when most employees are unavailable to answer calls. The system also
provides external contacts to enable Night Service.
There are eight Night Service modes:
·
Day 1 / Day 2 Modes - for normal working hours
·
Night 1 / Night 2 Modes - after hours (usually evening)
·
Midnight 1 / Midnight 2 Modes - late at night to early in the morning
·
Rest 1 / Rest 2 Modes - interval usually used for lunch
Assigned Night Answer (ANA)
With Assigned Night Answer, Night Service has calls ring extensions directly. Assigned Night Answer
provides an answering point for Night Service calls. For certain applications, this may be more
appropriate than Universal Night Answer. For example, you could program trunks to ring the security
station telephone during off hours.
Universal Night Answer (UNA)
Universal Night Answer makes incoming calls ring over the External Paging speakers. With UNA, an
employee can go to a telephone and press the flashing line key or use "Universal Answer" to pick up
the call. For more on setting up Universal Answer, turn to the "Central Office Calls, Answering"
feature.
You may also be able to use Transfer to UNA. An extension user can Transfer their call to UNA (i.e.,
External Paging at night). Once transferred, the call will ring the External Paging speakers like any
other UNA call and can be picked up at any extension. You can also set up Transfer to UNA through
the VRS. This lets outside callers, answered by the VRS, dial a code to have their call ring External
Paging.
Automatic Night Service
The system will allow or deny Automatic Night Service based on the extension's class of service
programming. If allowed, the calls will then route according to the service patterns programmed.
Features Manual
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