NEC XN120 Feature Manual page 213

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Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The
greetings can be different in the day, at night or on holidays or weekends. You can also have a
special greeting if the caller misdials. You record the greetings just the way you want. For example,
"Dial the three-digit extension number you wish to reach, dial 500 for Sales or dial 600 for
Customer Service." When assigning and recording Automated Attendant greetings, you can
choose among the 48 VRS messages.
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage of
the Automated Attendant's extensive routing capabilities. To Transfer the call, the user simply places
the call on Hold, dials the unique VRS service code (set up in system programming) and hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting
Messages tell the extension user the status or progress of their call. For example, if a user calls
extension 200 when it is busy, they hear, "Station 200 is busy. For Callback, dial 2."
Preamble Message
If the system has trunks that are part of the Caller Paid Service, the VRS can automatically play a
pre-recorded message when a user answers the call. This pre-recorded message should describe the
Caller Paid Service features and cost. The Preamble Message ensures that the caller is always aware
that they have accessed a "pay- per-call" service. A system user cannot converse with the caller until
the preamble message ends. If the caller hangs up before the message completes, they are not charged
for the call. If the caller waits for the message to end, they can talk to a system user and call charging
begins. The system will answer as many Caller Paid Service calls as there are available VRS ports. If a
Caller Paid Service calls comes in when all VRS ports are busy, the call will not appear on an
extension until a VRS port is available.
You can also use the Caller Paid Service Preamble message to set up an Auto-Answer with Greeting
application. When a receptionist answers a call, the VRS can play a preamble message such as,
"Welcome to ABC Company. How can I help you?" When the caller replies, the receptionist answers,
"One moment please," and quickly extends the call to the desired party. This ensures that all incoming
calls are answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any system phone user can find out the time,
date or the extension's number while their phone is idle (on hook). The time and date check saves the
user time since they don't have to look for a clock or calendar. Hearing the extension number
conveniently identifies non-display keysets. To find out their extension number, the user presses 6 (for
Number). To listen to the time and date, the user presses 8 (for Time).
Conditions
A) Park and Page announcements will only repeat once.
B) VAU Record time is fixed at 2 minutes and it cannot be changed.
Default Setting
Disabled.
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Features
Features Manual