NEC XN120 Feature Manual page 26

Features
Call Forwarding, Fixed
n Description
Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an
extension with Fixed Call Forwarding enabled automatically reroute - without any user action. Unlike
normal Call Forwarding (which is turned on and off by extension users), Fixed Call Forwarding is set
by the administrator in system programming. Fixed Call Forwarding complements Voice Mail, for
example. The administrator can program Fixed Call Forwarding to send a user's unanswered calls to
their Voice Mail mailbox. Each individual user no longer has to manually set this operation.
In system programming, the administrator can set the Fixed Call Forwarding destination and type for
each extension and virtual extension. The forwarding destination can be an on- or off-premise
extension or Voice Mail. The Fixed Call Forwarding types are:
·
Fixed Call Forwarding with Both Ringing (Program 24-06 Option 1)
·
Fixed Call Forwarding when Unanswered (Program 24-06 Option 2)
·
Fixed Call Forwarding Immediate (Program 24-06 Option 3)
·
Fixed Call Forwarding when Busy or Unanswered (Program 24-06 Option 4)
·
Fixed Call Forwarding Off-Premise (Program 24-07)
Fixed Call Forwarding reroutes the following types of incoming calls:
·
Ringing intercom calls from co-worker's extensions
·
Calls routed from the VRS or Voice Mail
·
Direct Inward Lines
·
DISA, DID and tie line calls to the forwarded extension
·
Transferred calls
Fixed Call Forwarding Chaining
Fixed Call Forward Chaining allows Fixed Call Forwards to loop from one extension to the next. For
example, you could have the chain 201 + 202 + 203 + 204 set up for Fixed Call Forwarding when Busy.
If extension 201 is busy, calls to 201 route to 202. If 202 is also busy, the calls route to 203 and so on.
Chaining allows you to set up very basic hunting between co-workers.
Keep the following in mind when setting up Fixed Call Forwarding Chaining:
·
If Fixed Call Forwarding Chaining forms a complete Call Forwarding loop (i.e., 201 + 202 + 203
+ 201), the system rings the last extension in the chain (203). It does not complete the loop.
·
If Fixed Call Forwarding Chaining finds an extension with user-implemented Call Forwarding in
the middle of a chain, it rings that extension. It does not continue routing to the other extensions in
the chain.
·
If one of the extensions in a Fixed Call Forwarding chain has its fixed option set for Both Ringing
(1), the system rings that extension. It does not continue routing to the other extensions in the
chain.
·
The receiving extension's display shows:
EXT AAA
TRANS << EXT BBB
Conditions
A) Call Forwarding an extension in a Department Group will prevent that extension from receiving
Department Pilot Calls.
B) Multiple Directory and Call Coverage Key calls follow Call Forwarding.
C) Ring Group calls do not follow Call Forward to voice mail.
Default Setting
Disabled.
Features Manual
AAA is the extension that initially placed the call.
BBB is the first extension in the Fixed Call
Forwarding chain.
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